2/10 - Terrível
Ricard X.
11 de ago. de 2025
Pontos negativos: Limpeza
Potential Ruined by Neglect and Filth
It's a real shame that an apartment with such a great location and potential is in such a deplorable state. Our stay in Innsbruck turned into an unpleasant and disappointing experience mainly for three unacceptable reasons: * Non-Existent Service and Attention: The owner's indifference was absolute. We booked and paid for 8 people only to find that there were not enough clean sheets for everyone. As if that weren't enough, the extra mattresses we had to use were visibly dirty. We immediately contacted the owner to request a solution and we never received any response. It is unacceptable to leave guests who have paid for the full service in such a situation. * Non-Existent Cleanliness: The general state of cleanliness was simply unacceptable. We found accumulated dust, leftovers from previous guests, and a general feeling of filth that made us feel very uncomfortable from the first minute. This is not just a matter of aesthetics, but of basic hygiene. The situation was such that, despite having a kitchen, we didn't dare to use it, which forced us to eat all our meals out. * Abandoned Maintenance (Indoors and Outdoors): The apartment shows clear signs of neglect. Inside, there were burnt-out lightbulbs, furniture in poor condition, and items that didn't work. This neglect extends to the exterior: the area was dirty, the vegetation was completely overgrown, and there was no nighttime lighting, which created a sense of abandonment and insecurity. All of this shows that no one
Ricard X.
Hospedou-se por 2 diárias em ago. de 2025
