"The hotel is located across the street from a space used for concerts, there was a massive concert that went from 7pm to 4am, which is part of an annual celebration. This was never communicated to us and the sound was unbearable, my kids and I had to look for an alternative lodging because they couldn’t sleep. When I asked the staff for a place to buy ear plugs they were very rude and not helpful. The hot water took almost 3 showers to warm up, the bathroom needs an update as it has mold and...
"I can’t say enough good things about this hotel. Clean, friendly, and comfortable don’t even begin to describe it. Easy walking distance to everything. You really can’t beat this place in San Cristobal.
The staff really sets this place apart- when a cab I set up for myself didn’t show up to take me to the airport, the front desk staff dropped everything they were doing and ran out into the street to flag a cab down for me. I also forgot my AirPods and a portable charger in the room, I sent a...
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