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Avaliações de La Quinta Inn & Suites by Wyndham Pearland - Houston South

2.5 out of 5

Avaliações

7,6

Boa

Nota 10 - Excelente. 281 de 790 avaliações" "
Nota 8 - Boa. 245 de 790 avaliações" "
Nota 6 - Ok. 105 de 790 avaliações" "
Nota 4 - Insatisfatória. 87 de 790 avaliações" "
Nota 2 - Terrível. 72 de 790 avaliações" "

8,0/10

Limpeza

8,2/10

Serviço e funcionários

7,2/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Terry

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Alexis Garcia, GM em 10 de mai. de 2024
Thak you for taking the time to leave this review. I f you have any further comments or concerns you would like to share please feel free to let us know.

2/10 - Terrível

Alexis

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Update the interior
Hospedou-se por 1 diária em abr. de 2024
Resposta de Alexis Garcia, GM em 28 de abr. de 2024
Thank you for your suggestions! We're continuously striving to enhance our guests' experiences. We'll be sure to consider updating the interior, including investing in higher-quality TVs and adjusting toilet heights for improved comfort. Your feedback is invaluable to us, and we're committed to making your next stay even more enjoyable.

4/10 - Insatisfatória

JOHN

Viagem de negócios
Wyndam has ruined the LQ brand- period
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Alexis Garcia, GM em 17 de abr. de 2024
Thank you for your feedback.

4/10 - Insatisfatória

Leslie

Viagem com a família
Pontos positivos: Serviço e funcionários
The tube in my room should be changed out. I didn’t know a tub can get that way. I stayed on the second floor and wouldn’t do that again. I heard a big dog barking, folks above me must have been vampires they walked and make noise all night. When I finally dozed off, I was woken up by some good old gospel music - they were having church downstairs in the on the conference area. However, it would be a great idea for the hotel to sale travel packs over-the-counter medicine such as Tylenol & etc. The staff were wonderful, friendly and always greeted me with a warm smile! Staff keep up the good work! I would stay here again, but it will be on the 3rd floor on the end.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexis Garcia, GM em 2 de abr. de 2024
Thank you for your detailed feedback. We appreciate your kind words about our staff and are glad you enjoyed your interactions with them. We apologize for the inconveniences you experienced during your stay, and we will address the issues with noise and the condition of the tub. Your suggestion about offering over-the-counter medicine packs is noted and will be considered for future improvements. We look forward to welcoming you back and ensuring a more comfortable stay next time, perhaps on the 3rd floor as you mentioned.

10/10 - Excelente

Asia

Hospedou-se por 5 diárias em mar. de 2024
Resposta de Alexis Garcia, GM em 17 de abr. de 2024
Thank you, Asia, for the awesome review!

6/10 - Ok

Hector

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Alexis Garcia, GM em 19 de mar. de 2024
Thank you, Hector, for your kind review, if you have any area of concerns you would like to discuss, please feel free to contact us.

10/10 - Excelente

Emma

Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexis Garcia, GM em 8 de abr. de 2024
Thank you, Emma, for the amazing review!

10/10 - Excelente

Bashaki

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Great service
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Alexis Garcia, GM em 13 de mar. de 2024
Thank you Bashaki, for the awesome feedback!

6/10 - Ok

Cody

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza
The beds were comfortable and clean. The shower didn’t work great and the toilet would hang if you didn’t mess with the handle. The breakfast was great with a huge selection. The area was kind of questionable. The ac control on the wall was broke and the words were wore off the unit so it was a guess of the settings.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alexis Garcia, GM em 13 de mar. de 2024
Thank you for your feedback. We're glad to hear you found the beds comfortable and enjoyed the breakfast selection. We apologize for the inconvenience with the shower, toilet, and AC control. Your comments will be shared with our team for improvement. We appreciate your insights.

10/10 - Excelente

Melissa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pleasant
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Alexis Garcia, GM em 4 de mar. de 2024
Thank you Melissa, for the awesome review!

2/10 - Terrível

Akeem, Pearland

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had a room with my children with big rust spots all around the bath tub i asked for a different room same issue…also the rooms also had knats flying all around carpets were dirty and sticky
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Alexis Garcia, GM em 26 de fev. de 2024
We sincerely apologize for the disappointing experience you and your children had during your stay. Your feedback is invaluable, and we're actively addressing the issues you've highlighted to ensure they're resolved promptly. We understand the importance of a comfortable and clean environment and regret that we fell short of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 - Excelente

Alfonso, San Antonio

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexis Garcia, GM em 25 de fev. de 2024
Thank you Alfonso, for the wonderful feedback!

6/10 - Ok

Rosalia

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Breakfast was very good, The carpets in the hotel needs to be replaced that worn and smell really bad
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexis Garcia, GM em 25 de fev. de 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast. We apologize for any inconvenience caused by the condition of the carpets and appreciate your valuable input. Rest assured, we'll address this matter promptly to ensure a more pleasant stay for our guests in the future. We hope to welcome you back soon for an improved experience.

10/10 - Excelente

andrew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexis Garcia, GM em 24 de fev. de 2024
Thank you Andrew, for the awesome review!

4/10 - Insatisfatória

Vijaya Prakash

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Alexis Garcia, GM em 20 de fev. de 2024
Thank you, Vijaya, for your honest review.

10/10 - Excelente

Jesus

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I travel a lot for work in the Houston area and this is my go to hotel in a nice and safe area with no worries about personal property being stolen always stay in this hotel
Hospedou-se por 1 diária em jan. de 2024
Resposta de Alexis Garcia, GM em 1 de fev. de 2024
Thank you so much for your glowing review! We're thrilled to be your go-to hotel in the Houston area, and we're delighted to hear that you feel safe and comfortable during your stays with us. We appreciate your loyalty and look forward to welcoming you back on your future travels.

10/10 - Excelente

Jannie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great, nice clean place
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Alexis Garcia, GM em 31 de jan. de 2024
Thank you, Jannie, for the awesome feedback!

10/10 - Excelente

Kerry

Viagem a dois
Pontos positivos: Comodidades
Quiet
Hospedou-se por 1 diária em jan. de 2024
Resposta de Alexis Garcia, GM em 29 de jan. de 2024
Thank you, Kerry, for the awesome review!

8/10 - Boa

Richard

Viagem com a família, Viagem com animais de estimação
Nice hotel for the price. Very comfortable room A/C needs work
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alexis Garcia, GM em 28 de jan. de 2024
Thank you, Richard, for the kind feedback and honest review.

10/10 - Excelente

Deya Aldeen

Hospedou-se por 1 diária em jan. de 2024
Resposta de Alexis Garcia, GM em 23 de jan. de 2024
Thank you Deya Aldeen, for the awesome review!

4/10 - Insatisfatória

Annette

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Room cards didn't work. Had to change room amd still didn't work. Tub had rust. Holes in shower curtain, no hangers in closet, etc...
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alexis Garcia, GM em 21 de jan. de 2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Our team is actively addressing the issues you mentioned to ensure a better experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Listen to the reviews. 1st room sheets had stains on them, the room smelled like urine, rust in the tub, 2nd room rust in tub as well, had thermostat in the room but didn’t work had to use the unit, rooms were on the 2nd floor and the moment you stepped off the elevator a horrible smell hit your nose. Plug-in were in the hall to try and mask the smell but didn’t work. 2nd floor was suppose to have vending and ice machine, no vending machine and ice machine didn’t work. It was a horrible experience but was going to lose money to find another hotel
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Alexis Garcia, GM em 10 de jan. de 2024
We sincerely apologize for the multiple issues you encountered during your stay. This falls below our standards, and we're committed to addressing and rectifying these issues promptly. We appreciate your candid feedback, and it will be valuable for our ongoing improvement efforts. Please be assured that your concerns will be thoroughly investigated to prevent similar occurrences in the future. We understand your frustration and regret any inconvenience caused.

2/10 - Terrível

Carol

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is in bad shape and lack signs of basic maintenance. Would not stay here again.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Alexis Garcia, GM em 10 de jan. de 2024
We appreciate your feedback and apologize for any inconvenience you experienced. We take guest concerns seriously and will address the maintenance issues promptly to enhance the overall experience for our guests. Thank you for bringing this to our attention.

2/10 - Terrível

Charese

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
DO NOT BOOK THIS HOTEL‼️
DO NOT BOOK THIS HOTEL‼️ Keep scrolling . There are way better budget friendly hotels than this one. I checked in very late at night. Front desk staff were nice and professional and that is about the best comment I can give this place…the staff. After receiving the Keys to my room I was escorted to a room on the second floor which WREAKED OF PET URINE. The carpet smelled like it hadn’t been shampoo’d ever and the stench was so bad I couldn’t even stay in the room. I went downstairs and asked the staff to relocate me to another room thinking this might’ve been an isolated event and was taken to another room on the first floor which also smelled like cat or dog piss‼️ It was horrible. But by it being so late and I was extremely tired I went back to the first room and decided to stay. I was nauseous all night. I couldn’t sleep for the noise above me coupled with the horrible smell. I had a spray can of air freshener that I always travel with just in case and that couldn’t help the smell at all. Honestly I wish the owners of these hotels would start getting the carpet cleaned more regularly or pull it up for GODs sake. Old carpet , pet urine, dirt, and people smoking does not mix . I will NEVER EVER book this hotel again and if you’re reading this you shouldn’t either ‼️
Hospedou-se por 3 diárias em out. de 2023
Resposta de Alexis Garcia, GM em 28 de dez. de 2023
We sincerely apologize for the unacceptable experience you had during your stay at our hotel. Your detailed feedback is deeply concerning, and we want to assure you that we take it very seriously. We apologize for the inconvenience caused by the unpleasant odor and cleanliness issues in your room. Rest assured, we are investigating these matters and taking immediate steps to address and rectify the issues you've highlighted.We truly appreciate your candidness, and we understand the importance of maintaining a clean and comfortable environment for our guests. Please be assured that your experience does not reflect our usual standards, and we are committed to making the necessary improvements.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Horrible showers
I change rooms five times because every shower had rust and nasty black stuff in the tubs and it was just hard to take a shower. I had to go buy shower shoes just to take a shower.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Alexis Garcia, GM em 28 de dez. de 2023
We sincerely apologize for the multiple inconveniences you encountered with the condition of the rooms and showers during your stay. This is not reflective of our standards, and we appreciate you bringing it to our attention. Rest assured, we are actively addressing the cleanliness issues to prevent a recurrence. Your feedback is invaluable, and we hope to have the opportunity to provide a significantly improved experience should you choose to stay with us again.Thank you for your understanding.

2/10 - Terrível

Donielle

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was dirty when I got to it. It was boo boo outside my room door. They moved my room and some lady walked in and went to the restroom. It was just horrible The breakfast the pancake was watery. My husband ask to make some more the front desk lady replied she will not fix it this is the way they taught her how to make them.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Alexis Garcia, GM em 12 de dez. de 2023
I am sincerely sorry for the challenges you faced during your stay. Your feedback is invaluable, and we are addressing these issues immediately to ensure a better experience for our guests in the future. Please accept our sincere apologies, and we hope to have the opportunity to welcome you back and make amends.

4/10 - Insatisfatória

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
No hot water
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Alexis Garcia, GM em 12 de dez. de 2023
I am sincerely sorry for the challenges you faced during your stay. Your feedback is invaluable, and we are addressing these issues immediately to ensure a better experience for our guests in the future. Please accept our sincere apologies, and we hope to have the opportunity to welcome you back and make amends.

8/10 - Boa

Gigi

Pontos positivos: Serviço e funcionários
I enjoy the Dove products... The breakfast could be better everyone don't eat PORK some add some TURKEY products on the breakfast menu.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Alexis Garcia, GM em 12 de dez. de 2023
Thank you for your feedback! We're delighted to hear you enjoyed the Dove products. We appreciate your suggestion for a more inclusive breakfast and will certainly explore adding turkey options to our menu. Your input is valuable, and we look forward to serving you even better in the future.

8/10 - Boa

harold

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a room right by the exit door on the side of the building. We could hear the loud thud of the door opening and closing all night long
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexis Garcia, GM em 4 de dez. de 2023
Thank you for sharing your feedback. We apologize for the disturbance caused by the exit door noise. We'll address the issue promptly to enhance our guests' experience. We appreciate your understanding and hope to welcome you back for a quieter stay in the future.

8/10 - Boa

Ramesh

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beds were clean. Bathroom fittings ,tub were old
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexis Garcia, GM em 4 de dez. de 2023
Thank you for your feedback. We're glad to hear that you found the beds clean. We appreciate your observation about the older bathroom fittings and tub. Your comments are valuable, and we will consider them as we work towards improving our accommodations. If your travels bring you back our way, we hope to provide an even more comfortable experience for you.

6/10 - Ok

Marsha

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were helpful. Our room was sticky when we arrived. We waited until the next morning to request housekeeping. It had improved after they came, but was still sticky. We put down kleenex in the sticky spots to keep from getting in it. The beds were too high to get in and out of easily.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Alexis Garcia, GM em 28 de nov. de 2023
Dear [Guest],Thank you for your feedback. We appreciate your kind words about our helpful staff. We apologize for the inconvenience you experienced with the room condition. We have shared your concerns with our housekeeping team to address the sticky spots and ensure a more comfortable stay for our guests. We also appreciate your feedback on the bed height and will explore ways to enhance accessibility. Your input is valuable, and we hope to welcome you again for an improved experience.

10/10 - Excelente

Jason

Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexis Garcia, GM em 28 de dez. de 2023
Thank you Jason, for the awesome review!

8/10 - Boa

Mark

Viagem em grupo
Pontos positivos: Serviço e funcionários
Customer service was very good. Changed rooms after the 1st night because of moldy smell slow drain in the tub when taking a shower.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Alexis Garcia, GM em 28 de nov. de 2023
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our customer service to be very good. However, we sincerely apologize for the inconvenience you faced with the smell and slow drain in the tub during your first night. We appreciate your understanding and are pleased to know that we were able to address the issue by changing your room. Our team will take the necessary steps to ensure such situations are minimized in the future. We value your feedback and look forward to serving you better during your next stay.

10/10 - Excelente

Melba jean

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Alexis Garcia, GM em 20 de nov. de 2023
Thank you for the awesome review!

2/10 - Terrível

Daniel

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Terrible stay from the Expedia reservation adjustments and canceling to the air-conditioning blowing out profusive plastic burning smoke because it was broken and I had to open up my door and fan out my room for an hour with a towel to when I told the person at the desk this and I'm concerned they said well you could leave I did not feel safe or appreciated there at all or that the four or five hours sleep that I got after getting off a plane and having to get right back out of there and no it was a terrible stay they said they change it the reservation to that day and they told me to leave on check-in time not allow me to stay the day and the lady woke me up at 7:30 in the morning to go get my credit card from the bank because I lost my credit card on route instead I wasn't able to show my ID and go to my room because going to my room entailed that they had to slide my credit card again and you know it was difficult absolutely no attention or interest in Expedia fulfilling my flight insurance for cancellations and adjustments to be specific so my stay there also was not adjusted and the hotel person lied to me it was a complete complete dissatisfactory customer experience especially after the person tried to be nice to me to go to my room and then treated me the way they did to tell me to get out afterwards if I didn't like breathing rubber and plastic smoke coming out of your air conditioning heater which was smelling odd and really cold upon first entering.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexis Garcia, GM em 20 de nov. de 2023
We sincerely apologize for the numerous challenges you faced during your stay. Your experience falls well below our standards, and we deeply regret any inconvenience caused. Rest assured, we take your feedback seriously and will investigate these issues thoroughly to prevent any recurrence. Please allow us the opportunity to make this right for you. We appreciate your patience and understanding.

8/10 - Boa

Bao

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexis Garcia, GM em 15 de nov. de 2023
Thank you for your kind review!

2/10 - Terrível

Jade

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Alexis Garcia, GM em 8 de nov. de 2023
Thank you for your honest review.

8/10 - Boa

Bobby

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great service
TV remote only partially works, wi-fi was poor at times, service was great and breakfast was decent.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Alexis Garcia, GM em 6 de nov. de 2023
We appreciate your feedback and are glad to hear that you found our service great and enjoyed the breakfast. We apologize for the TV remote and Wi-Fi issues and will work to improve these areas for a better experience next time. Thank you for staying with us!

6/10 - Ok

Matthew

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Hospedou-se por 3 diárias em out. de 2023
Resposta de Alexis Garcia, GM em 24 de out. de 2023
Thank you for your feedback, we appreciate your rating. If you have any specific comments or suggestions to help us improve, please feel free to share them with us. Your input is valuable in making your experience better.

10/10 - Excelente

Andre'

Hospedou-se por 1 diária em out. de 2023
Resposta de Alexis Garcia, GM em 9 de out. de 2023
Thank you, Andre, for the awesome review!

10/10 - Excelente

Andre

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s peaceful
Hospedou-se por 1 diária em out. de 2023
Resposta de Alexis Garcia, GM em 6 de out. de 2023
Thank you, Andre, for the awesome review!

8/10 - Boa

Jarl

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Alexis Garcia, GM em 5 de out. de 2023
Thank you, Jarl, for the good review.

8/10 - Boa

Janey

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was a nice stay. It was close to our family that we were visiting. One small problem…we were on the ground floor and someone was running and moving chairs on the floor above us for several hours each night. Otherwise, it was a nice stay.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Alexis Garcia, GM em 3 de out. de 2023
Thank you for sharing your feedback! We're delighted you enjoyed your stay and found our location convenient for your family visit. We apologize for the noise disturbance you encountered; we will look into ways to minimize such inconveniences in the future. We hope to welcome you back for an even better experience.

10/10 - Excelente

Carlos, McAllen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexis Garcia, GM em 2 de out. de 2023
Thank you, Carlos, for the 5-star rating!

4/10 - Insatisfatória

Emmanuel

Pontos positivos: Serviço e funcionários
Can be better at bug control
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexis Garcia, GM em 1 de out. de 2023
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We appreciate your compliments on our exterior and hope to provide a more satisfying experience on your next visit.

6/10 - Ok

Terry

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Staff was very inattentive Waited 20 minutes to check out and no one was around to help
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexis Garcia, GM em 26 de set. de 2023
We apologize for the extended wait during your check-out process. This is not the level of service we strive to provide. Your feedback is valuable, and we will take immediate steps to improve our staff's attentiveness. We hope you will give us another opportunity to serve you better in the future.

4/10 - Insatisfatória

JOSE

Pontos positivos: Serviço e funcionários e comodidades
Found that the toilet handle was not working at all. I had to actually lift the toilet lid and pull up on the stopper to flush the toilet. Did not see any USB connections in the room. Rooms are outdated. Bathtub was dirty. Overall the exterior was nice and clean
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexis Garcia, GM em 26 de set. de 2023
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address the toilet handle issue and cleanliness concerns promptly. We appreciate your compliments on our exterior and hope to provide a more satisfying experience on your next visit.

10/10 - Excelente

Ariel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Alexis Garcia, GM em 26 de set. de 2023
Thank you, Ariel, for the awesome review!

4/10 - Insatisfatória

Cynthia

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Bugs
We found hair in the bathtub of the first room. Second room had roaches in the bathtub. I couldn’t get pictures because my mom had already sterilized the bathroom.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Alexis Garcia, GM em 19 de set. de 2023
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and pest control seriously, and your comments have been forwarded to our housekeeping and maintenance teams for immediate attention. We hope to have the opportunity to make it up to you in the future.

8/10 - Boa

Maria, van nuys

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Over-all it was good but had a little problem with the TV that the cable was not working and the person at the front desk was not able to fix thankfully we fix it ourselves, there wasn't a phone in the room, webgot one untill late next day, the indian man at front desk on Sunday was very rude...not friendly staff...he was serving the hotel breakfast that morning and he was acting like he was forced to do so.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Alexis Garcia, GM em 15 de set. de 2023
Dear Maria,We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues to ensure a better experience for our guests in the future. Thank you for choosing our hotel, and we hope to welcome you back for a more pleasant stay.