8/10 - Boa
Darin
Viagem com a família
2 de fev. de 2026
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hotel is beautiful and in a great location. We stay here exclusively when we go to concerts at House of Blues. The girl at the front desk was great and the room was spotless, as usual. Our only complaint this time was the service at the bar. We waited at the table for a long time and finally had to get up and ask the bartender if we were going to get service. He was nice and took our order after that. The food took forever and came out luke warm, as if it had been sitting for awhile. My daughters salad with salmon didn't show up at all. After complaining, manager said there was a problem with the salmon and they were remaking it and would take it off the bill. Great! It finally came out, after we were all done eating, and the salmon was completely raw in the middle. Informed the manager who said "Sorry, we had taken it off the bill anyway...". Absolutely not ok! Truth is, the server forgot to put in the order, or the kitchen forgot to make it, so they lied and tried to rush out the dish and presented us with undercooked fish. We expect more from a hotel that charges what it does per night. All that being said, the rooms and location are amazing and we'll give them another shot next time and see how it goes!!
Darin
Hospedou-se por 1 diária em jan. de 2026
