Because they had no vacancies, they were not keeping their office open, and not answering their phone or responding to messages. I had a reservation booked through Expedia, and I thought I would easily make their 10 PM check-in, but unforeseen circumstances happened and I called them within office hours to try to arrange a key. They didnāt answer, and I arrived to a locked door. Luckily I managed to find a room to rent at another nearby hotel (their last room!). But when I saw the lady at the Park Inn the next morning she said they wouldnāt have left me a key even if they had answered the phone. She said they follow the model of a bankā when they close for the day, thatās it, no more service. Which I thought was a strange policy for a business whose whole reason for existence is to sell an overnight service! Maybe the owners should consider opening a bank insteadā it would certainly result in less travellers being stranded with no where to sleep in Hope when they thought they had a reservation. If something comes up to make you miss their 10pm deadline, you are out of luck, and phoning them ahead of time does no good. Beware.
