Verificada
4/10 - Insatisfatório
Viajante verificado
14 de ago. de 2022
Pontos negativos: Comunicação
On the plus side: magnificent pool, the rooms are quiet and equipped with a kitchenette, which is quite useful. The room was clean when we arrived.
What badly altered our experience was the way a rare incident was handled by the owner. There was an overflow of wastewater in our room. The man who was supposed to empty the wastewater tank had apparently too much work and hadn't been able to come. The smell was horrendous and the maids quickly came to clean the mess as much as possible until the man who was supposed to empty the tank arrived, and after he would have left. We asked if we could perhaps have a different room for the rest of our stay but we were told that the hotel was fully booked. As a compensation, the owner's mother told us one of our nights wouldn't be charged, and we were satisfied with that arrangement. However, on our last night (past 9pm) when we asked the owner about it, he told us that wouldn't be possible because of the way our booking was made (we had paid in advance on hotels.com) and that the only compensation he could make was to give us a discount at the hotel's restaurant. Since we had already eaten and that we were to leave early the next morning, we couldn't benefit from this offer. We felt like the owner tried to find an excuse to not refund us the 44 euros we had been promised and we were very disappointed with the way he handled that situation; that we were told we would get a compensation, only to be denied it at the last minute.
Viajante verificado
Hospedou-se por 7 diárias em jul. de 2022