Vilas em Hailsham, ENG

"Proper shower would have been useful"

"We booked The Relais Cooden beach via Expedia particularly for its location and spa facilities. We had booked the "Cosy double room" because that was all that was left. On arrival we tried to book spa treatments but there were no available bookings during our three night stay. This was disappointing as there was no mention on the Expedia website that you needed to book in advance. Apparently, guests who booked directly with the hotel enjoyed free use of the spa whereas booking through Expedia...

"Myles and Duncan were masterful and very gracious in managing and accommodating us under difficult circumstances. Thank you with great appreciation"

"The superior room was comfortable and led out to a huge quiet garden. But the decking and furniture outside were rotten. The bathroom had an unstable toilet and a difficult shower. Insulation was poor. Presentation on approach wasn’t great, with dead plants everywhere. Having said that, we had a great night’s sleep and staff were friendly and helpful. Location great."

"Visited as we had a family funeral with the wake being held at the Bannatyne hotel. As a family we couldn’t recommend it more, we were given a room upgrade which was lovely. Breakfast was excellent with great choice for everyone. Would definitely stay again."

"Our room was beautiful with a lovely Juliet balcony over looking the gardens. The room was spotless and the toiletries were super useful. The staff were really helpful, especially at breakfast when I could not decide what to have! We regret not bringing swim/gym wear to use the gum and swimming facilities."

"First room was unusable due to extreme noise all night, and I only got moved the next day after reporting it. The first night was therefore effectively lost and no refund was given. Also concerning: the hotel took full credit card details, including the security code (CVV), and wrote them down on a piece of paper, which is unsafe practice. Overall, poor handling of a serious issue and questionable payment security procedures. Expedia offered only a small goodwill credit, which did not reflect...

"Beautiful bedrooms in quirky old wooden hotel. The food is very good, but the restaurant gets very noisy as it’s so full."

"Had an absolutely flawless experience staying in the single room. Everything was spot on, clean, and comfortable. Couldn't ask for more. Highly recommended!"

"A beautiful hotel with thoughtful, friendly staff in idyllic relaxing surroundings, massively recommended"

"Friendly staff who wanted to help"