Hotéis em Grafton, WV

"The front desk staff, Lauren in the evening and Morgan on day shift, were excellent! The elevator was out due to circuit hit by lightning about three weeks ago. Lauren explained during check-in and had to use a key to take guests up and down her entire shift. She has the most friendly and positive attitude. When we went in our room, it had not been cleaned. Beds had been slept in but sheets were not changed nor made. Also, used towels on the bathroom floor. Called down to Lauren and she...

"Everything was phenomenal. From check-in to check-out, we had a great experience. I highly recommend it."

"The hotel room had an unpleasant odor."

"Clean, comfortable. Perfect overnighter for travellers."

"Nice place to stay for couple nights"

"Todo muy bien"

"Reserved room with king size bed. Only had 2 double beds available. When we got in the room one of the double beds was already slept in. Still food and beverages in the refrigerator. Used wash cloth on bathroom counter. Toilet seat broken and I almost fell off the toilet. Told front desk clerk and she did not seem too concerned."

"Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...

"We were pleased with the room. The temperature control system was good. The exterior of the hotel could use some improvement. The landscape has lots of weeds growing and the trees need to be trimmed. The dinner options could be better…… especially on Friday and Saturday night. Overall good experience."

"Clean place, good breakfast"

"Hotel fica em uma região hoteleira. No geral atende. Café da manhã bom para os padrões norte americanos. Limpeza boa. Não tem maiores confortos, mas ideal para passar poucas noites. Só não gostamos do serviço. Pedimos um berço e um abridor de vinho, mas o atendente está ocupado e disse que retornaria depois. Não houve retorno, o que nos deixou decepcionados com o serviço."

"We stayed just one night in this hotel and it was fine. The breakfast was good and overall services were ok. I recomend it if you are looking for a hotel close to highways."