Hotéis perto de Galeria de Arte Nacional 14

"Overall I had a negative experience due to the member of staff called Michael, which made me uncomfortable for the remainder of my stay. It's a shame, as the other people were quite nice, and unfortunately I wasn't well when I arrived. After my first night I went to the cafe and after roughly an hour Michael rudely demanded I pay and implied I was sitting there just wasting time. I don't believe he would have spoken to me that way if I was white or if I was with someone. I had looked over...

"Great"

"good one"

"Hotels.com suggested that I saved over $200 USD on this booking of a two night stay. I was shocked upon arrival. There was hair on the bathroom sink and on my bed. The breakfast buffet was really awful. The walls were worn and damaged. I am not picky but would never have booked this if not misled by Hotels.com assertion of its worth."

"A vista na piscina era fenomenal tal como o quarto. O pequeno almoço era muito saboroso. A localização não era muito perto do metro e a água da piscina era fria."

"New hotel under construction and room isn’t very usable. Shower has no shower stand, bed has bed bugs. Bathroom falling apart and no TV channels. No sauna . "

"Bad"

"Poor customer service It took them 4 HOURS to get us settled in. And we have an infant. All that 4 hours and they gave us dirty rooms. There were stains on the bedsheets, pillows, and bed frame. The towels were stained and dirty. There was dust and hair all over the floor. When we complained at the reception, they didn’t do anything to make it better. They gave us another room and it was the same situation. A dirty room. There were ROACHES in the hallways!!! In front of the room and other...

"If I could give zero stars, I would. We traveled from the USA with a group of eight guests. Our booking clearly stated a 2-bedroom suite with four queen beds. However, when we arrived, each bedroom had only one queen bed and there was a futon in the living area. That is not what we reserved. Each room had only one comforter and two towels. I had to call the front desk and argue just to get four additional towels so everyone could have one, along with extra sheets and a comforter for the futon....

"Top"

"No response even pre-check in information have been given in advance several time."

"They put us in what they already knew was a smelly room. We had to move to a different room. The maintenance guy said yes this room is always smelly. We are platinum travelers and our flight to Borneo was rescheduled 3 times. They didn't care at all. They would not refund any of our money. I would never go back here ever."