Castelos em French Island, WI

"The property is in the process of renovaton. The staff were helpful to deliver the needs of myself and my granddaughter and for that we are greatful."

"Unsafe-room not room (king) as reserved-room unclean 1.5 hours after check in time-cracked hallway walls-foul smell"

"Check in was painless, staff was professional, room was clean."

"Old property, pool unavailable "

"When I arrived to check in there were no rooms available. I had messaged the VRBO owner to let him know that I would not be arriving until 11:30 pm and he said it would be fine. When i arrived the hotel was out of rooms and it was incredibly dirty. I have tried contacting the VRBO owner and he has said he will look into it. I had to pay an extreme amount to stay at another hotel on graduation weekend. "

"This and many other hotels owned by similar owners have given the poorest customer service for online reservations. I ordered a room with a King sized bed, but was presented a room with two queens. They tried to make me pay twice even though I told them I paid through VRBO. That was an absolute fiasco. I could go on. It wasn't a nice stay. "

"I booked this room because the photos looked decent. Boy was I wrong. I showed up and the lobby was about 40 degrees. Started the check in process and the card door things were broken. So none of the door locks worked, which also means you could just walk into any room, also that means if we left, anyone could walk into our room. It took 20 mins for them to find a room for us. We go in and they had not cleaned the bathroom, pee stains on toilet, no towels, burn holes in all the furniture. I went...

"Rooms were clean and comfortable. We had a suite which was nice. Very close to many drinking establishments and restaurants. Across from the Civic Center. Front desk staff was fabulous."