Avaliação verificada
2/10 - Terrível
NATHALIE A.
8 de jul. de 2026
Pontos positivos: Localização
Pontos negativos: Limpeza, check-in, comunicação e precisão do anúncio
We made the difficult decision to leave this property before spending even one night there.Our experience started badly when the host, who lives in another part of the property, greeted us with obvious frustration because she had waited about 30 minutes for our arrival. We had been driving from Florence and kept her updated throughout the trip with our ETA based on traffic, so this was not the welcome we expected.Once inside, we discovered that two of the four bedrooms are completely separate from the other two, essentially in another building—far from ideal for a family with children. The lower-level bedrooms also had an overwhelming smell of dampness and humidity that made them uncomfortable to stay in. The bathrooms were outdated, dark water came out when we first turned on the faucets, the towels were old and worn, and there wasn’t even soap in the showers.We were also concerned about security. The glass doors did not lock properly, and the only way to secure the house was by lowering old electric shutters, which also felt like a potential safety hazard in an emergency.Overall, the property felt neglected, unclean, and not somewhere we felt comfortable sleeping with our three children. After we raised these concerns, the owner was rude and then stopped responding altogether. We left around midnight and fortunately found a lovely hotel. Despite not staying a single night, she refused to refund the remaining four-night reservation.I cannot recommend this property
Hospedou-se por 4 diárias em jul. de 2026