The overall stay was great! This is the 2nd time we've stayed at Destin West and my family loves it. Perfect space for the kids, great kitchen to cook in so we don't have to eat out every night, internet, view overlooking the pool and bay behind the resort, as well as being able to see the ocean in front of us. However, there are two negatives that were BIG negatives for us: the check in process and the cleanliness of the floors. During check in, we weren't able to check in for over 2 hours past our check in time. When we complained about it, they said "check in BEGINS at that time, it doesn't mean you can check in". My family and I drove 9 hours with a toddler and baby to get there, then had to spend 2 hours waiting because our room still hadn't been cleaned from the previous tenant. The second negative was the cleanliness that supposedly held us up! The floors were so dirty, our socks and bottom of our feet were black for the first 2 days until we cleaned the floors ourselves, it was absolutely disgusting. We have an infant who crawls around, and he was filthy every time we let him on the floor. If we're going to be charged this much to stay for vacation, then the resort needs to do better with staffing for cleaning, and actually ensure the cleaners are doing their job. Although we love the area, next year we will not be staying at Destin West for this reason.