Dear Ms. Sarkisian,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

Dear Ms. Chavassieu,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

Dear Ms. Irrthum,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

Dear Ms. Casey,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

Dear Mr. Bovik,Thank you for taking the time to share your thoughts. I appreciate you bringing it to our attention. I will share your message with all the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

Dear Apurva,On behalf of the entire hotel Team, thank you for sharing about your stay.Positive reviews are always encouraging. All of our guests' feedbacks are important to us and we are truly committed to do our best in order to meet our guests' expectations. Your feedback has been shared with all our team as a way of celebrating the memorable guest experience we managed to deliver. Once again, I appreciate you taking the time to share about your stay with us.We hope to welcome you soon.Warm regards, Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

Dear Rhonda, We appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback.I will share your comments with our Team, who I am certain will be encouraged by your remarks. As a member of Marriott Int., the hotel continuously strives to meet your needs and expectation.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

親愛なるゲストは、素晴らしいフィードバックをありがとうございました。我々はまだ私達のゲストを、それを持っていると思っています。我々はすぐに楽しみにしています。Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the all our leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues highlighted from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,Fernando PaneGeneral Manager Sina Villa Medici, Autograph Collection

Dear Mike,Greetings from Sina Villa Medici, Autograph Collection!On behalf of the entire hotel Team, thank you for sharing about your stay.Positive reviews are always encouraging. All of our guests' feedbacks are important to us and we are truly committed to do our best in order to meet our guests' expectations. Your feedback has been shared with all our Team as a way of celebrating the memorable guest experience we managed to deliver. Once again, I appreciate you taking the time to share about your stay with us.We hope to welcome you soon.Arrivederci! Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

Dear Mrs. Farthing, Thank you for taking the time to share your thoughts regarding your issues. I appreciate you bringing it to our attention. I will share your message with all the leadership team in order to improve our services and attention. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Fernando Pane General Manager Sina Villa Medici, Autograph Collection

Estimado Señor Rubuelta, Nos comprometimos constantemenete para regalar a todos nuestros Huéspedes una experiencia única, a la altura de los estandares mejores y más cuidados. Nos sentimos mucho que en este caso no correspondimos a Sus esperanzas. Gracias por Su estimada atención, Atentamente Fernando Pane General Manager Sina Villa Medici, Autograph Collection

Dear Guest, Thank you for taking the time to tell us about your stay at Sina Villa Medici, Autograph Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kindest Regards, Fernando Pane General Manager Sina Villa Medici, Autograph Collection

Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Leadership Team to ensure the necessary guidelines are in place and reviewed to prevent issues highlighted from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Fernando Pane General Manager Sina Villa Medici, Autograph Collection

Dear Elysa, First of all let me thank you for the time you have dedicated to tell us about your stay at Sina Villa Medici, Autograph Collection. I am most honored to receive your message, we constantly work with such a passion for our guests’ happiness and you can’t imagine how rewarding it is getting back a “thank you letter” by a satisfied guest like in your case. I believe that finding the right balance between professionalism and friendliness with our guest is probably the most difficult target to achieve but it looks like we are on the right way. I will share your comments with each person of our Team and I am sure they will be highly encouraged by your remarks. Thank you again for sharing your experience and we look forward to welcoming you in a not too late future. Arrivederci! Fernando Pane General Manager Sina Villa Medici, Autograph Collection

Cher Monsieur , Un grand merci d’avoir pris le temps de partager votre récente expérience parmi nous. Nous sommes enchantés de lire que vous avez apprécié votre séjour au Sina Villa Medici, Autograph Collection. En espérant avoir le plaisir de vous revoir bientôt parmi nous. Meilleures salutations Fernando Pane General Manager Sina Villa Medici, Autograph Collection

Dear Guest, Thank you for taking the time to handwrite the comments regarding your recent stay. I would like to express my sincerest apology for the lack of flawless service in the Housekeeping. Your disappointment is certainly understandable. Obviously we fell short of fulfilling your expectations, as well as our own. I assure you that the circumstances you encountered are not indicative of our high standard of service and attention that we strive to provide our guests. Our mission was for you to enjoy another fantastic and memorable stay. I do hope that you will consider this litany of circumstances as an exception and give us the chance to regain your confidence in us. Myself and the staff of the Sina Villa Medici, Autograph Collection look forward to welcoming you back in the future, and I will personally ensure your next experience is impeccable. Best, Fernando Pane General Manager Sina Villa Medici, Autograph Collection