Dearest Henrique, We are very grateful for your excellent review. We're so happy to know that you had a great experience here with us. We will be more than glad to have you again next time soon. :) Sending you our Warmest Regards, Globus Urban Staff

Dear Marta Regina, Thank you a lot for your fantastic review and the photos you took are so wonderful. All of us are so happy to have made your stay a good one. Our main goal is to give all our guests the best experience and make them feel at home. Hope to see you next time you visit Florence again. All the best and we send you our Warmest Regards, Globus Urban Staff

Dear Mr. Henrique, Thank you so much. It has been a real pleasure having you with us. We hope to have you again soon. Best Regards, Globus Urban Staff

Dear Nunno,Thank you for your feedback.We're glad to know that your overall stay in our hotel was this lovely and we hope we can have the chance to welcome you again in the next future,Our best reegardsGlobus Urban Hotel

Dear Mr Antonio,we would like to thank you for your amazing review, you really enjoyed your stay at Globus Urban Hotel.We really appreciate the nice words regarding the staff who make your stay fantastic and memorable and really help you so much, we really want to give to our guest a warm and comfort felling the same one when they back home after a long busy day.About the location as you mention is one of his point of strength because as you mention in only frew minutes by walk you can reach all main touristic spots of the city.Again we're really thankfull for your amazing review We hope to see you in the next future Best Regards

Dear Mr Aumerio,we would like to thank you for giving us a stellar review regarding your stay at Globus Urban Hotel that means a lot for us.We really appreciate the nice words regarding the staff who helps you so much and made your stay memorable.We really appreciate the nice words regarding the coffee that was served during the breakfast service and it was an honor, it was the one you had in all your Italy vacation We're looking forward to welcoming you in the next future Best Regards

Dear Ms Adilson,thank you so much for leaving an amazing review regarding your stay at Globus Urban Hotel, we really appreciate you gave us the maxium score!!! It means a lot for us We hope to welcoming you in the next future Best Regards

Thank you very much Flavio Henrique, for your great feedback. We hope to see you again soon. take care and Best Regards, Globus Urban Staff

Dear Bruno Thank you for taking the time to write such a lovely review.We're glad to know that your overall stay with us was amazing! .It's always a pleasure knowing that we made our guests happy during their stay in our hotel We're looking forward in welcoming you again in the next future,Take care!Kind regards,

Dear Marco,Thank you for your feedback.We're glad to know that your overall stay in our hotel was amazing! We can't wait to have the chance to welcome you again in the next future.Our best regards,Kera

Dear Isabele, Thank you for taking the time to share such a lovely review. We're glad to know that you had a positive experience and most of all that you enjoyed your entire stay! We're hoping to have the chance to welcome you again soon. Our best regards,Globus Urban Hotel

Dear Marcelino ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) We hope to have the pleasure of welcoming you back very soon. Warm regards.

Dear Milena ,We are over the moon you have been able to take the time to share such lovely review :)))We are delighted that you enjoyed your stay Globus Urban Hotel. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experience a great stay with us ;) We hope to have the pleasure of welcoming you back very soon. Warm regards.

Dear Andre Cesar Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We're looking forward for you next stay and welcoming you again at Globus urban hotel Best Regards

Dear Alessandra ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We really appreciate the nice words regarding your stay, we're very glad that was very pleasant We 're looking forward to welcoming you again Best regards

Dear Lucia D ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We're really glad that your stay has been pleasant.We would like to thank you for the nice words regarding the staff who give all their best to give to our guests the best experience during their visit in Florence, for the location as you mention is one point of strength of the hotel because in only few minutes by walk you can arrive in all the main touristic spots.We're looking forward of your next stay Best Regards

Dear Carlos Cesar ,Thanks so much for taking the time to leave a review regarding your stay at Globus Urban Hotel. We really appreciate the nice words regarding your stay, we're really happy that your stay has been pleasant that means a lot for us . Regarding the posiotin and the location of the hotel is verry strategical and it is also one of his point of strength because in only few minutes by walk you can arrive in all the main touristic spots.We're lloking forward for your next stayBest Regards

Dear Pedro Felipe ,Thanks so much for taking the time to leave such kind words Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are happy to read that the service provided by the team was so great and made such a positive impact to your stay. Regarding of the position of the hotel as you mentioned is one of his point of strength because in only few minutes by walk you can arrive in all Florentine touristic main attractions We're looking forward for your next Stay Best Regards

Dear Mrs Bertanha, thank you for your kind review for us! I am really happy to read that you enjoyed your experience at our hotel and the job of our staff and we all really look forward to welcoming you again soon! Warmest regards, David - Guest relations manager

Dear Guest, We are glad to hear that our location was just perfect for you and you were satisfied with the cleanliness and functionality of our rooms. We hope we will have the chance to welcome you back. Kindest Regards

Dear Guest, We are really sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thanks for letting us know about the problem, it help us a lot to improve more and more. We remain at your disposal for any further question. Kindest regards, Jay - Front desk agent

Dear Aumério, thank you very much for your review. We are so happy that you had such a great stay with us. This is our main purpose: make your stay in Florence the best you can ever have. We hope to have you back really soon, Kind regards, David - Guest relations manager

Dear Liriam, thank you very much for your review. We are so happy that you had such a great stay with us. This is our main purpose: make your stay in Florence the best you can ever have. We hope to have you back really soon, Kind regards, David - Guest relations manager

Dear Mr Paulo, Thank you very much for having taken the time to review The Globus Urban Hotel and for having expressed your appreciation. We hope to have the privilege to welcome you soon back to The Globus Urban Hotel David - Guest relations manager

Dear Margarida, thank you for reviewing our hotel. We are very glad to read that you enjoyed your stay with us and are looking forward to welcoming you back. Best regards, David - Guest relations manager

Thank you so much for leaving us a 5-star review! We're absolutely delighted that you chose Globus Urban Hotel for your stay in the heart of Florence. Our team strives to make every guest's experience memorable, and knowing that we succeeded with you fills us with immense joy.Every detail in our hotel is thoughtfully designed to ensure comfort and satisfaction, and we're thrilled that these efforts made a positive impact on your visit. Whether it was the tranquility of your room or the warmth of our hospitality, we would love to know what stood out for you.As our honored guest, your feedback is invaluable, and we invite you to visit us again. Florence is a city of endless discoveries, and each return trip can offer new sights, tastes, and experiences. Next time, perhaps you might indulge in one of our curated local tours, which offer unique insights into Florence's rich history and culture.Aurora, our Guest Relations Manager, and the entire team at Globus Urban Hotel are eager to welcome you back on your next adventure to Florence. Until then, we wish you safe travels and a heart full of warm Italian memories.Warm regards,The Globus Urban Hotel Team

Dear Guest,Thank you so much for your wonderful review of Globus Urban Hotel! We are thrilled to hear about your positive experience, particularly your comments on the cleanliness of our establishment and the hospitality provided by our friendly staff. It's also great to know that our complimentary breakfast added to the convenience of your stay.We take pride in being situated at a central location in Florence, providing easy access to the train and city center, and we're glad this enhanced your visit. Our team, led by Guest Relations Manager Aurora, is dedicated to ensuring every guest feels at home and well-cared for.We would love to welcome you back for another memorable stay the next time you're in Florence. Until then, we wish you safe travels and more delightful adventures!Warm regards,Aurora and the Globus Urban Hotel Team

Dear Anthony, Thank you so much for your kind words! We are thrilled to hear you describe Globus Urban Hotel as a "great place." It's always our ambition to ensure our guests feel warmly welcomed and completely at home during their stay in Florence. We'd love to see you back again for another memorable experience in the heart of this beautiful city. Until then, wishing you safe travels and pleasant journeys.Best Regards, Globus Urban Staff

Dear Pamela,Thank you so much for sharing your experience at Globus Urban Hotel. We're over the moon to know that our central location in Florence served as the perfect backdrop for your visit, ensuring that you were at the heart of it all.Your kind words regarding our staff are genuinely appreciated. It's wonderful to learn that their recommendations helped you discover and enjoy some of the best culinary delights our neighborhood has to offer, not just once, but multiple times! At Globus Urban Hotel, we take immense pride in our team's dedication to friendly and personalized service, aiming to create memorable experiences for each guest.We hope your stay with us adds to your collection of cherished memories in Florence, and we're excited to welcome you back in the future for more explorations and local cuisine recommendations. Our hotel's commitment to warm hospitality and guest satisfaction is unwavering, and we aim to offer an even more fantastic stay on your next visit.Warmest Regards,Globus Urban Staff

Dear Elena,Thank you immensely for choosing Globus Urban Hotel and taking the time to share your wonderful experience. We are delighted to know that our prime location in the heart of Florence, nestled conveniently close to iconic sites such as Il Duomo and San Lorenzo Market, significantly added to the enjoyment of your visit.Your appreciation for the tranquil sanctuary we've created, along with the love for our curated breakfast selection, stylish decor, and comfort, is sincerely valued. At Globus Urban Hotel, we strive to blend the vibrant Florentine culture with our special touch of hospitality, and it pleases us to hear that this resonated with you.Moreover, it's heartwarming to receive your commendation for our awesome staff. They truly are the backbone of the exceptional guest experience we aim to provide, and your words will serve as an encouragement for the entire team.We are looking forward to welcoming you back to your Florentine home away from home. Florence has so much to offer, and it would be our pleasure to host you again, perhaps guiding you to even more hidden treasures our beautiful city holds.Warm regards,Aurora,Guest Relations Manager at Globus Urban Hotel

Dear Scott,Thank you so much for your fantastic review of Globus Urban Hotel! We're thrilled to hear that our host made a significant impact on your experience in Florence. At Globus Urban Hotel, personalized and caring service is at the heart of everything we do, and it's wonderful to know that this came through during your visit.It's our goal to not just meet but exceed guest expectations, and your acknowledgement serves as a delightful affirmation of our team’s dedication. We're devoted to providing an atmosphere where guests feel supported and attended to from the moment they step through our doors.We hope your time in Florence was filled with unforgettable memories, and we would be honored to welcome you back for another exceptional stay. Should your travels bring you back to the city's rich culture and historical wonders, please do not hesitate to reach out.Warmest regards,AuroraGuest Relations ManagerGlobus Urban Hotel

Dear Julieann,It's an absolute joy to hear that your stay at Globus Urban Hotel in the heart of Florence was so delightful! We're thrilled that our staff's attentiveness and the modern comfort of our hotel contributed to your excellent experience. Nestled within the culturally rich fabric of Florence, our central location is indeed perfect for guests venturing out to explore the city or connect with convenient transportation like the sightseeing bus and tram to the airport. Your mention of our remarkable breakfast selection brings a smile to our faces; we love starting our guests' days with an array of delectable choices.Thank you for appreciating the complimentary pastries, fruit, and water – our little way of saying 'welcome home' as you enjoy the wonders of Florence. It's wonderful to know that the thoughtful touches in your room, including the dual suitcase holders and meticulous housekeeping service, enhanced your comfort during your stay.We're heartened by your willingness to recommend Globus Urban Hotel and eagerly await your return. Until then, should you or your friends need assistance planning another unforgettable Florence experience, don't hesitate to reach out. Thank you once again for choosing us and for your kind words.Warm regards,JosephGuest Relations StaffGlobus Urban Hotel

Dear Guest,thank you very much for your review! Should you have any suggestions on how we might elevate your next visit to a five-star experience, please feel free to reach out to us. Our purpose is to continuously refine our service, ensuring every stay is better than the last.Kind regards,Globus Staff

Dear Valued Guest,Thank you so much for sharing your wonderful experience at Globus Urban Hotel. We are thrilled to hear that our staff made such a remarkable impression with their friendly and helpful service. Our team, led by Aurora, our Guest Relations Manager, takes great pride in ensuring that every guest feels warmly welcomed and well-cared for throughout their stay.We're also delighted to know that the cleanliness of our hotel stood out to you. Maintaining immaculate accommodations is a cornerstone of the Globus Urban Hotel experience, and we’re pleased it contributed positively to your time with us.Your commendation of our hotel's prime location in Florence, with convenient access to shopping and dining options, is greatly appreciated. It’s fantastic to hear that you found our location ideal for enjoying the best the city has to offer.We would love to welcome you back on your next visit to Florence. Whether it’s for another round of exploration through the historic streets or to unwind in the comfort of our hotel, the doors of Globus Urban Hotel are always open for you.Warm regards,JosephThe Globus Urban Hotel Team

Dear Irina,we thank you for your wonderful review of Globus Urban Hotel. We're thrilled to hear that our property's location added convenience to your stay in the heart of Florence. At Globus Urban Hotel, we pride ourselves on offering not just a place to stay but also an experience that enhances your visit to our captivating city. It's our goal to ensure that every guest enjoys a seamless and memorable visit. We hope the convenient location helped you discover the many treasures of Florence with ease, allowing for more time to explore the city's remarkable history, art, and culture. Should your travels bring you back to Florence, we'd be honored to welcome you again for another exceptional stay. Warm regards,JosephGuest Relations Staff at Globus Urban Hotel

Dear Halleh,We are absolutely delighted to hear that your stay at the Globus Urban Hotel in the heart of Florence was such a wonderful experience. Our team, led by Aurora, Guest Relations Manager, is nothing but grateful for your kind words.It's incredibly rewarding to learn that you found our staff to be friendly, nice, and helpful. Every team member at Globus Urban Hotel is dedicated to providing a warm and welcoming atmosphere. We take pride in our attention to detail, so it’s wonderful to hear that our clean rooms equipped with drink-making facilities, safety box, and other amenities met your expectations and contributed to a comfortable stay.Your mention of the lovely breakfast with a variety of options brings a smile to our faces – it’s something we are quite proud of! And it’s fantastic to know that our location proved to be conveniently close to the famous Duomo and Ponte Vecchio for you to enjoy the full beauty of Florence with ease.We highly appreciate your five-star review and would love the opportunity to welcome you back. Next time you find yourself planning a trip back to Florence, consider staying with us at Globus Urban Hotel again for another exceptional experience. Until then, we wish you safe and pleasant travels!Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

Dear Guest,thank you for taking the time to share your thoughtful review of your stay at Globus Urban Hotel in the heart of Florence. We are thrilled to know that our staff made a lasting impression with their helpfulness, and that our luggage accommodation and assistance with your boarding passes added convenience to your travel experience.We understand that while our in-house amenities may be selective, our prime location in the vibrant streets of Florence keeps everything within arm's reach, including the delightful culinary experiences at Mercato Centrale's upstairs food haven. It's fantastic to hear that our proximity to the train station and Florence's illustrious attractions enhanced your visit, making us an ideal base for your explorations.Although we don't have an in-house restaurant or bar, we're encouraged to see that the surrounding area met your dining needs. For your next stay, we'd love to share some personal recommendations for local gems that showcase the city's gastronomic flair.The Globus Urban Hotel team, under my management, is committed to ensuring our guests have an enchanting Florentine experience tailored to their individual preferences. We look forward to the opportunity to welcome you back for another memorable visit where you can indulge in the rich culture and beauty of Florence.Warm regards,Aurora,Guest Relations Manager, Globus Urban Hotel

Dear Deborah,Thank you so much for taking a moment to share your experience at Globus Urban Hotel in the heart of Florence. We are delighted to hear that you chose to stay with us.We understand that our urban design concept leads to a more compact space in the rooms, and we're constantly looking for ways to ensure that every square inch offers maximum comfort and efficiency. Your feedback is invaluable in this regard and helps us to improve our guest experience.It's our hope that the intimacy of the rooms was balanced by the quality of the amenities and the personalised service provided by our dedicated team. Our hotel prides itself on creating a cozy atmosphere where guests can enjoy the vibrant energy of Florence while having a serene place to rest.We would be thrilled to have you visit us again. For your next stay, do consider trying one of our more spacious accommodations. Our team, led by Aurora, Guest Relations Manager, would be more than happy to help you select a room that better suits your preferences.Once again, thank you for your review, and we look forward to welcoming you back to Globus Urban Hotel, where the spirit of Florence comes alive in every corner.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

Dear Ismael,Thank you for taking the time to share such a wonderful review of your recent stay at Globus Urban Hotel. We're absolutely thrilled to hear that our staff made a lasting impression with their helpfulness and friendliness. Our team at Globus Urban Hotel takes great pride in providing a welcoming and comfortable environment, and your kind words affirm their hard work.We regret the inconvenience you experienced due to the parking situation. As we strive to enhance every aspect of our guest experience, your feedback is truly invaluable, and we are exploring solutions to offer better parking alternatives for our guests.We're delighted that you enjoyed the exceptional staff service and amenities we proudly offer in the heart of Florence. It's our hope that the positives greatly outweighed the parking concerns and that your overall experience was memorable.We warmly invite you to stay with us again. Do reach out to us directly before your next visit; our Guest Relations Manager, Aurora, and the rest of the team are at your service to assist with any special requests and streamline your stay for even greater comfort and convenience.Thank you once again for your glowing review. We look forward to your return to Globus Urban Hotel for another extraordinary experience in the enchanting city of Florence.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

Dear Julie,We're elated to read your glowing remarks regarding the breakfast experience at Globus Urban Hotel in the heart of Florence. It's thrilling to know that this aspect of your stay highlighted your morning and contributed to a memorable visit. At Globus Urban Hotel, we delight in providing a culinary start to the day that reflects the vibrant tastes of our city.Should your travels bring you back to Florence, we would love to have the opportunity to serve you another exceptional breakfast, perhaps introducing you to some new flavors we're proud to offer. We hope the rest of your experience with us was just as satisfying, and we're eager to welcome you again.A warm thank you from all of us here, especially our dedicated kitchen staff who take special pride in receiving such commendations. If there's anything else that stood out or any feedback you wish to share to make your next stay even better, please don't hesitate to reach out to me. Our purpose is to create enduring memories for our guests through our service, our hospitality, and the unique charm of Globus Urban Hotel.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

Thank you for taking the time to share your feedback about your recent stay at Globus Urban Hotel, situated in the heart of Florence. We are thrilled to hear that you found our property appealing and appreciated its prime location close to the Florence train station, the buzzing Central Market, and an array of exceptional dining options. We understand that value is important, and while our pricing reflects the high demand of the holiday season, we're committed to providing a service and experience that justifies the investment our guests make when choosing us. Your mention of the pricing is something we take to heart, as we continually strive to balance premium quality accommodations with competitive rates.We look forward to the opportunity to welcome you back for another stay, perhaps during a different season when our rates may be more aligned with what you're looking for. Please feel free to reach out to me directly for any future bookings or inquiries, as it would be my pleasure to assist you with any special requests to ensure a memorable experience.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

Dear Jennie,Thank you for taking the time to share your experience with us at Globus Urban Hotel in the heart of Florence. We are genuinely concerned to hear that your stay did not meet the high standards we strive to uphold. Our aim is to provide an exceptional experience for every guest, and it seems we fell short during your visit.We would greatly appreciate the opportunity to learn more about the specific issues you encountered, as your feedback is crucial in guiding our efforts to improve. At Globus Urban Hotel, we are committed to offering distinctive Florentine hospitality and impeccable service, and your input will help us enhance these aspects for all our future guests.Please feel free to reach out to me directly at your convenience. I am here to ensure that your concerns are addressed and to restore your confidence in our ability to deliver the quality experience you deserve.We hope to have the chance to welcome you back and exceed your expectations. Thank you again for your candid review.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel

Dear Henry,Thank you so much for your lovely review! It's a joy to know that your stay at Globus Urban Hotel met all your expectations. Hearing how much you enjoyed our central location in Florence, just a stone's throw from an abundance of fine restaurants, cozy cafes, and the vibrant Central Market, is incredibly gratifying for us.Our staff strives to provide impeccable service, so your compliments are truly appreciated; it's wonderful that they could contribute to your positive experience. We're also delighted to hear that you started your days on the right note with our breakfast offerings!At Globus Urban Hotel, we believe that our guests deserve nothing but the best, and your feedback is a rewarding affirmation of our efforts. Your comfort and satisfaction are our top priorities, and we'll continue to ensure they're met in every aspect of your stay.We can't wait to welcome you back to the heart of Florence for another memorable visit. Should you need any assistance planning your next stay, please do not hesitate to reach out to me. Thank you once again for choosing Globus Urban Hotel, and see you soon!Warm wishes,JosephGuest Relations Manager, Globus Urban Hotel

Dear Christa,Thank you for taking the time to share your thoughts about your recent stay at Globus Urban Hotel. We are thrilled to hear that your experience in the heart of Florence was everything you hoped for. Our team takes pride in providing guests with exceptional service and ensuring they have a memorable stay with us.However, we sincerely apologize for the inconvenience you faced with our WiFi service. We understand that staying connected is important for our guests, therefore, we are actively working on improving our internet services to ensure that this issue is resolved promptly for a seamless online experience during your future visits.As the cultural capital of Tuscany, Florence is a city that always has something new to offer. We would be honored to welcome you back to Globus Urban Hotel so that you may explore even more of what this historic city has to offer. On your next stay, please feel free to reach out to me personally, and I will ensure that your visit is nothing short of perfect, with reliable WiFi connectivity.Thank you once again for your valuable feedback. Our guest's satisfaction is our top priority and your review is instrumental in helping us enhance our services. We look forward to the opportunity to surpass your expectations on your next stay at Globus Urban Hotel.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel

Thank you so much for your wonderful review! We're thrilled to hear that the convenience of Globus Urban Hotel's location served you well during your stay in Florence. It's fantastic that you were able to take advantage of the nearby supermarkets and restaurants and that our proximity to the city’s main attractions added value to your experience.Your kind words about our breakfast selection bring us great joy, as we strive to provide a variety of delicious options to start the day off right. We hope those culinary delights helped fuel your adventures through Florence’s historic streets and renowned sights.Your satisfaction is our top priority, and we're honored that Globus Urban Hotel could contribute to a memorable visit. Should your travels bring you back to our enchanting city, we would love to welcome you again for another exceptional stay. Please don't hesitate to reach out to me personally for any future arrangements.Warmest regards,Aurora, Guest Relations Manager at Globus Urban Hotel

親愛なるお客様、この度はグローバス アーバン ホテルにご滞在いただき、貴重なご感想をお寄せいただきまして、心より感謝申し上げます。フィレンツェという美しい街でのご滞在が、少しでも快適なものとなっていたら幸いです。スタッフの対応についてお褒めの言葉をいただき、大変嬉しく思います。私たちはお客様一人ひとりに心温まるサービスを提供できるよう、日々努力を重ねております。お部屋とバスルームの広さにつきましては、ご不便をおかけしてしまったことをお詫び申し上げます。将来的な改善のためにも、お客様のご意見を真摯に受け止め、検討させていただきます。立地の良さに関しては特に喜んでお受けすることができ、フィレンツェの中心部へのアクセスの良さは私たちのホテルの自慢の一つです。再度のご滞在の際には、ぜひ異なるお部屋のタイプをお試しいただけますと幸いです。アウロラをはじめとするグローバス アーバン ホテルのスタッフ一同は、お客様の再訪を心よりお待ちしております。次回はさらにご満足いただけるよう全力を尽くして参りますので、今後ともよろしくお願い申し上げます。心を込めて、アウロラゲストリレーションズマネージャーグローバス アーバン ホテル

Dear Sharon,Thank you immensely for sharing your wonderful experience at Globus Urban Hotel with the community. Your commendation for the over-and-beyond service provided by our staff warms our hearts and serves as a testament to our dedication to guest satisfaction.We are thrilled to hear that our hotel's location contributed to the convenience of your visit to Florence. Being just a moment's walk from the vibrant central market and the iconic cathedral allows our guests to immerse themselves in the city's rich culture and history effortlessly.It's always a pleasure to hear when our guests can explore the local treasures of Florence as conveniently as you did. Your seamless experience is exactly what we strive to provide at Globus Urban Hotel.We're looking forward to welcoming you back for another stay — perhaps for a leisurely exploration of the local Tuscan cuisine or to discover more hidden gems around the corner from our central location. Until then, if there's anything we can do to assist you in planning your next visit, please don't hesitate to reach out to me directly.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel

Dear Lisette,Thank you immensely for choosing Globus Urban Hotel for your stay in the heart of Florence. We're delighted to know that we've earned a full five-star rating from you!At Globus Urban Hotel, we're passionate about creating a memorable experience that resonates with the unique and cultural vibrancy of Florence. It's heartwarming to see that our efforts have not gone unnoticed. Our team, especially in areas you might have highlighted, takes great pride in ensuring every guest finds comfort and satisfaction in our services.As we continue to provide a remarkable stay for everyone, your thoughts are instrumental in guiding us. Whether it was our bespoke rooms, the attentiveness of our staff, or the ambiance that captures the essence of the city, we're thrilled to have made a positive impression.We would be overjoyed to welcome you back for another unforgettable escape to Florence. Be sure to reach out for any special requests, or if you're seeking recommendations to further explore the hidden gems of our enchanting city.Aurora, our Guest Relations Manager, alongside the entire Globus Urban Hotel team, sends their best regards. Until we have the pleasure of your company again, we wish you safe travels and joyous adventures.Warmest wishes,Aurora and the Globus Urban Hotel Team

Gentilissima Fein,La ringrazio per aver condiviso la sua esperienza presso il Globus Urban Hotel di Firenze. Sono Aurora, la Responsabile delle Relazioni con gli Ospiti, e mi dispiace sinceramente apprendere delle problematiche riscontrate durante il suo soggiorno. Mi preme assicurarle che la qualità del riposo dei nostri ospiti e l'eccellenza del servizio sono prioritari per noi, e leggere che non siamo riusciti a soddisfare le sue aspettative ci offre l'opportunità per migliorare.Abbiamo già preso in considerazione il suo feedback relativo al frigorifero ed abbiamo già verificato e corretto il suo funzionamento.Mi preme altresì chiarire l'incomprensione riguardo il VIP access garantito ai nostri ospiti più distinti. La nostra intenzione è di far sentire ogni ospite speciale e valorizzato, e mi dispiace che lei abbia percepito un'attenzione inferiore alle sue aspettative. Questo ci spinge a rivedere le nostre procedure di accoglienza e faremo in modo che situazioni simili non si ripetano.Siamo grati per i suoi commenti sulla qualità della colazione, un aspetto del soggiorno che suscita orgoglio e costante impegno per noi.Speriamo di avere l'opportunità di riconquistare la sua fiducia in futuro, offrendole un'esperienza impeccabile che rispecchi l'alta reputazione del nostro hotel nel cuore di Firenze. Non esiti a contattarci al momento della sua prenotazione, così da poter personalizzare al meglio il suo prossimo soggiorno.La aspettiamo per un'esperienza che speriamo possa ridimensionare la sua recente visita e lasciarle ricordi positivi della nostra ospitalità.Cordiali saluti,