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Avaliações de Embassy Suites Syracuse

3.5 out of 5
Embassy Suites Syracuse
6646 Old Collamer Road South, East Syracuse, NY

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 475 de 868 avaliações" "
Nota 8 - Boa. 179 de 868 avaliações" "
Nota 6 - Ok. 88 de 868 avaliações" "
Nota 4 - Insatisfatória. 68 de 868 avaliações" "
Nota 2 - Terrível. 58 de 868 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

8,2/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was very nice
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Nicole em 14 de mai. de 2024
Thank you for taking the time to share about your most recent stay. We are so glad you enjoyed your stay! We hope to welcome you back again soon.

4/10 - Insatisfatória

Brittany

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 4 de mai. de 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 - Boa

Gloria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Decent stay a little expensive.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nicole em 4 de mai. de 2024
Thank you for taking the time to share about your most recent experience with us. We are happy to see that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 - Excelente

Rhonda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
What a beautiful hotel. It is nice and clean, and well kept. I could not believe the breakfast it was by far the best Free breakfast I have ever seen at a hotel. They had everything you could want and they even had an omelette station made to order. They have a huge bar but it closed at 10pm so we were not able to use it since we checked in late. However, they had a little store in the hotel where you could buy snacks, drinks and even alcohol. There is a Ruby Tuesday within a 2 minute walk. I definitely recommend this hotel!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 4 de mai. de 2024
Thank you for taking the time to share about your experience with us. We are so very happy to hear that you enjoyed your stay with us. We so appreciate your feedback and lovely comments.

10/10 - Excelente

SUSAN

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a short drive to the Dome
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 25 de abr. de 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

8/10 - Boa

Julio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked how convenient it was right near the highway.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nicole em 25 de abr. de 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to the airport, but nothing around but other hotels and one restaurant. Hotel was clean and comfortable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 25 de abr. de 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 - Excelente

Stephen

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I always enjoy staying at an Embassy Suites I love the hotel design and the “Happy Hour “ Nice hotel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 25 de abr. de 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 - Excelente

Anthony

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms are comfortable
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 25 de abr. de 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

6/10 - Ok

Michael

Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 4 de mai. de 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 - Boa

JoAnn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We enjoyer our stay and overall. However, we were inconvenienced by the need for a reservation time at the pool. We arrived at check in time but rooms were not available. We had a short wait. We had to wait for a pool time slot. That meant dinner was pushed back. By the time we went out to dinner we had a two hour wait at the restaurant. So just be aware, if you have kids that are looking forward to the pool they may not be able to swim. Also, the breakfast options are adequate, but not as tasty or fresh as a basic chain hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nicole em 16 de abr. de 2024
Thank you for taking the time to share about your most recent experience with us. We are sorry to hear that you did not enjoy your stay. We hope to welcome you back in the near future.

10/10 - Excelente

Janette

Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 4 de mai. de 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 - Excelente

Deirdre

Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 4 de mai. de 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 - Excelente

Dana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Nicole em 16 de abr. de 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 - Boa

JoAnn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We checked in over a busy weekend. The line at check in was long and rooms were not ready at 3pm. But it was the weekend of the eclipse. Our two rooms were ready by 5pm. We had one room at 3:30 and had a pool time for 4pm so it all worked out. Yes, this property requires your party to reserve a one hour pool time. That’s not always convenient. But it does keep the numbers down at the pool. The rooms are clean and comfortable. Breakfast is just okay. There are options. Cereal, pastries, and hot foods. But I’ve had much better at lesser hotels. This hotel is a nice pick because of the suite style rooms. If you don’t need the extra space and prefer better breakfast, this might not be the best choice.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 16 de abr. de 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 - Excelente

Yakun

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
its ok
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 16 de abr. de 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

4/10 - Insatisfatória

Charrena

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
No hot water ac or heat did not cover the whole room, limited channels, no channel guide, not unlimted pool use
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 16 de abr. de 2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to hear that you did not enjoy your stay. We hope you'll give us an other chance in the near future.

2/10 - Terrível

Kaitlin

Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 4 de mai. de 2024
Thank you for taking the time to share about your experience with us. We are so sorry to see that you did not enjoy your stay. We are always looking for ways to improve our guest experience. We hope you'll give us another chance in the near future.

4/10 - Insatisfatória

Paul

Viagem com a família
Pontos negativos: Limpeza
Said it was 10 min from the Syracuse campus, but wasn’t really anywhere near it. Right on the highway.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Nicole em 5 de abr. de 2024
Thank you for taking the time to share about your most recent experience. We are sorry you were unhappy with our location. We hope to welcome you back soon.

10/10 - Excelente

Marc

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Nicole em 25 de abr. de 2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

4/10 - Insatisfatória

John

Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 2 de abr. de 2024
Thank you for taking the time to share about your experience with us. Im so sorry to see that you did not enjoy your stay .Was there anything we could have done to improve your stay?

6/10 - Ok

Lisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The service was great!! Our room was clean and I liked the set up. I appreciated the complimentary drinks (2) and breakfast was ok. I didnt like having to make a reservation to go swimming. Li.ited food available and not much for food in the vicinity.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 26 de mar. de 2024
Thank you for taking the time to share your experience with us. We understand and apologize for the inconvenience of making a pool reservation. We are strictly mandated by The Department of Health. We hope you had a chance to visit one of the several restaurants around, including ours. We hope to welcome you back in the near future.

10/10 - Excelente

Austin

Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 16 de abr. de 2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 - Excelente

Manuel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked everything
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Nicole em 19 de mar. de 2024
Thank you for taking the time to share about your experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 - Boa

John, Kingston

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 19 de mar. de 2024
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 - Excelente

Jen

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Friendly, informative staff. Very welcoming.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 14 de mar. de 2024
Thank you for taking the time to share about your experience with us. We are so happy to hear that you enjoyed your stay. We hope to welcome you back soon!

10/10 - Excelente

Joe

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 14 de mar. de 2024
Thank you for taking the time to share about your experience with us. We are so happy to see that you enjoyed your stay. We hope to welcome you back soon!

8/10 - Boa

Jamie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel, nice rooms, friendly staff. Free breakfast is great
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 12 de mar. de 2024
Thank you for taking the time to share your experience with us. We are so happy to see that you enjoyed your stay. We look forward to welcoming you again.

6/10 - Ok

Robert and Mary

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
One lamp did not work. On TV remote did not work. The lighting is very poor. The breakfast was average.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 12 de mar. de 2024
Thank you for taking the time to share about your most recent experience with us. My deepest apologies for items not working. This is not the standard and we appreciate you bringing this to our attention. We hope to welcome you back in the near future.

10/10 - Excelente

Janesha

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Employees were really nice
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 5 de mar. de 2024
Thank you for taking the time to share about your most recent experience. We are so happy to hear you enjoyed your stay and our staff. We hope to welcome you back in the near future.

2/10 - Terrível

Desley

Hospedou-se por 1 diária em mar. de 2024
Resposta de Nicole em 23 de mar. de 2024
Thank you for taking the time to share about your most recent experience with us. We are saddened to see that you did not enjoy your stay. Please let us know if we could have done anything to improve your stay. We hope to welcome you back again soon.

10/10 - Excelente

Noah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is lovely, spacious and clean. The breakfast was pretty good. I did not eat dinner at the hotel, so I cannot comment on the restaurant other than the breakfast.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Nicole em 27 de fev. de 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and breakfast. We look forward to seeing you again.

10/10 - Excelente

Sherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was clean and spacious! They had a few loud kids there this weekend, but aside from that it was excellent.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Nicole em 27 de fev. de 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and your room. We look forward to seeing you again.

10/10 - Excelente

Yamilette, Rochester

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Nicole em 27 de fev. de 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

8/10 - Boa

shakirra

Hospedou-se por 1 diária em fev. de 2024
Resposta de Nicole em 27 de fev. de 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

10/10 - Excelente

Bill

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very courteous front desk.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Nicole em 27 de fev. de 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you had a great encounter with our front desk. We look forward to welcoming you back in the near future.

8/10 - Boa

Ron

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Nicole em 17 de fev. de 2024
Thank you for taking the time to share your experience about your recent stay. We hope to earn a 10 next time. Please share any feedback so we may do better. We look forward to welcoming you back in the near future.

10/10 - Excelente

Shaniece

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and beautiful
Hospedou-se por 1 diária em fev. de 2024
Resposta de Nicole em 17 de fev. de 2024
Thank you for taking the time to share your experience about your recent stay. We are thrilled that you enjoyed your stay and we look forward to welcoming you back in the near future.

8/10 - Boa

RENE

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Nicole em 21 de mar. de 2024
Thank you for taking the time to share your experience about you recent stay. We are so happy to see that you enjoyed your stay. Please let us know how we can earn a 5 on your next visit. We hope to welcome you back soon.

4/10 - Insatisfatória

Elton

Pontos negativos: Limpeza
There was dog hair and long black people hair all over comforter. Bathroom had hair in tub and all over floor. Breakfast was out of everything. They do not keep up with plates, toaster stuff or fruit.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Nicole em 13 de fev. de 2024
Thank you for taking the time to share your experience with us. We are so sorry we did not meet your expectations. That is not the standard here and i will share this with the department heads so we may do better. We hope you'll consider staying with us again soon.

6/10 - Ok

Natasha, Kalkallo

Viagem com a família
Pontos negativos: Serviço e funcionários
It was okay but not great. Reception staff were not very polite and our room had a leaking toilet and didn’t flush at all. Took them four days to move us to a new room
Hospedou-se por 8 diárias em jan. de 2024
Resposta de Nicole em 8 de fev. de 2024
Thank you for taking the time to share your experience about you stay. This is not at all the standard here and we deeply apologize about the toilet issues. We hope to welcome you back in the near future.

10/10 - Excelente

Nes

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice.period
Hospedou-se por 1 diária em fev. de 2024
Resposta de Nicole em 6 de fev. de 2024
Thank you for taking the time to share your experience about your stay. We are so thrilled that your enjoyed your stay and we look forward to welcoming you back soon!

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good stay, attentive staff
Our room was facing the freeway and it was loud. We had a leaky toilet and maintenance tried to fix. It broke again and they changed our room to a quieter one. Unfortunately pool was closed that day due to problems. We did enjoy the manager's reception and breakfast was pretty good but not as great as I remembered. It was still better than you find at a Holiday Inn or so. I remembered Embassy having a terrific breakfast years ago but I haven't been back for about 25 years, so I was interested to see if they still offered the same stuff.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Suzzy em 3 de fev. de 2024
Thank you for taking the time to share about your experience with us. We are so sorry about the issues you had during your stay. We aim to do much better during your next visit.

10/10 - Excelente

Jamie

Viagem a dois
Pontos positivos: Comodidades
This property looks amazing and beautiful. The whole hotel smelled great and our room was so warm and comfortable. It was a perfect stay to get some rest after a long flight. Would highly recommend
Hospedou-se por 1 diária em jan. de 2024
Resposta de Nicole em 31 de jan. de 2024
Thank you for taking the time to share your experience about your most recent stay at Embassy Suites. We are so thrilled you enjoyed your stay. We look forward to welcoming you back soon.

8/10 - Boa

Sabnam

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Nicole em 21 de mar. de 2024
Thank you for taking the time to share your experience about you recent stay. We are so happy to see that you enjoyed your stay. Please let us know how we can earn a 5 on your next visit. We hope to welcome you back soon.

10/10 - Excelente

Jayden

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was very nice staff was excellent and polite. Breakfast was actually very good especially comparing it to other hotels. Really liked the jalapeño bacon omelet.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Nicole em 31 de jan. de 2024
Thank you for taking the time to share your experience about your most recent stay at Embassy Suites. We are so glad you enjoyed breakfast. We look forward to welcoming you back soon.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent
There’s nothing more to say! Excellent!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Nicole em 31 de jan. de 2024
Thank you for taking the time to share your experience about your most recent stay at Embassy Suites. We love the pictures and are so thrilled you enjoyed your stay. We look forward to welcoming you back soon.

10/10 - Excelente

michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked the free breakfast and complimentary 2 dinner drinks very clean and modern huge rooms nice place
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Nicole em 27 de jan. de 2024
Thank you for taking the time to share about your most recent stay with us. We are thrilled that you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 - Excelente

Kimberly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Nicole em 27 de jan. de 2024
Thank you for taking the time to share about your most recent stay with us. We are thrilled that you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 - Boa

Patricia

Viagem a dois
Good Place :)
Hospedou-se por 1 diária em jan. de 2024
Resposta de Nicole em 23 de jan. de 2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see that you enjoyed your stay. We look forward to welcoming you in the near future.