Good morning Mrs. Verduzco, negative comments are always good because they allow us to improve. However, there are comments within your evaluation that leave us as a terrible Hotel because you let us know from your check in that you would do so.We recognize the inconvenience that you had with your reservation, but our staff effectively attended to all your requests, and it was possible to request, regarding the towel that was charged, due to Hotel policies there is a charge since this is a facial towel , it is to be used on the face, not on the shoes. Finally, I would like to add that you decided to stay with us longer despite all the comments you leave us, it is likely that you did not have as bad a time as you mention. Finally, we appreciate your comments, you are free to reserve at any Hotel in Colima.

Thank you Diana, we hope to have your visit again.

Gracias María, esperamos su visita nuevamente.

Fernando, muchas gracias por su evaluación; le esperamos nuevamente.

Fernando, es muy importante para nosotros saber cómo estuvo su estancia y qué podemos mejorar, por favor contáctenos para mejorar nuestro servicio.

Thank you Walter, we hope to have your visit again.

Thank you Griselda, we hope to have your visit again.

Thank you Griselda, we hope to see you soon.

Gracias Oscar, esperamos su visita nuevamente.

Gracias Alejandro, le esperamos nuevamente.

Gracias Juan José, es muy importante para nosotros saber cómo estuvo su estancia y si pudimos hacer algo para mejorarla. Esperamos tenerle nuevamente con nosotros.

Thank you Ramón, the garden in front is called Libertad; It is very important for us to know how your stay was and if we could do anything to improve it, we hope to see you soon.