Vilas em Cleveland, ENG

"Actually, the process of booking through Hotels.com the claim of everything must be handled by the hotel is not true. They are not in control of the booking. Hotels.com is in control of the booking so they were not able to amend or cancel the booking and the customer service reps consistently would refer me back to Premier Inn, which had nothing to do with booking the stay"

"Not what I expected for the cost. More like a bed and breakfast. Would not use again"

"Good parking, and staff excellent "

"Friendly staff"

"The rooms are tired looking and need a refurb. However comfortable bed, staff and restaurant no complaints very friendly and attentive! Food lovely! "

"The hotel was still being built on arrival. I had not been sent any instructions on how to access the building so could not get in for the first hour. When I left my room during the afternoon and returned, workers from the hotel were in my room removing a fridge. They accepted they should have checked with me first but this meant I left the hotel a night early as I did not feel safe in my room."