Dear Foxy, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It is great to read that you were pleased with the cleanliness and tidiness of the hotel. I love that our staff was extremely nice to you. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Susan, Thank you for telling us about your stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. I am glad you found your bed to be okay, despite the issues you encountered regarding the excess noise from the traffic. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello April, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. I'm thrilled to see that you loved the convenience of our location, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Brian,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello April, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. I'm thrilled to read that you loved the customer service provided by our staff, the convenience of the location, prompting your 3/5 score. However, I'm saddened to see that the comfort of the bed was not to your liking. Please accept our sincerest apologies. Feedback from our guests is always welcome and your comments will be shared with our staff to ensure that this is resolved to prevent the same occurrence for our future guest. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Linda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Mentor/ Willoughby and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Donna, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Cleveland - Mentor/ Willoughby. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is so rewarding to read that you enjoyed the cleanliness of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Donald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY. It's great to see you enjoyed your stay, resulting in a 5/5 score. Here at Red Roof, we are overwhelmed to know that the staff is always friendly, the value is great for affordable rates and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Joe. The staff and I at the Red Roof Inn Cleveland - Mentor/ Willoughby appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Marilyn, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. It's great to read that you were pleased with the hospitality of our staff. However, you mentioned that the cleanliness of the bathroom was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Kenneth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Jose, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness and upkeep of the room. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Hi Steven, The front desk did not hear about this incident until 3am when they called the police and the guest was removed by 3:30am. Next time please call the front desk sooner so we can address.

Hello Ryan,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Romaine, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Cleveland - Mentor/ Willoughby. We are happy to hear that you enjoyed all aspects of your visit, prompting your 3/5 rating. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Teresa. The staff and I at the Red Roof Inn Cleveland - Mentor/ Willoughby appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Santo, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the issue highlighted with the toilet. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear James,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY. I do apologize for the issue highlighted with the heating system. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear John, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the fast check in, cleanliness and nice staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Sincerely,Red Roof Management

Hello Scott, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Jake, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about great value for money. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

Dear Brandon,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Cleveland - Mentor/ Willoughby. We are happy to read that you were pleased with the friendliness of our staff, the convenience of our location and the cleanliness of the room. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Debra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Red Roof Management

Hi Jennifer,You booked and paid through Expedia, they refused to refund your money, not us. If you had booked with Red Roof, we would have canceled with a full refund. You need to speak with Expedia, not us.

Hello Frederick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Mentor/ Willoughby and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for sharing your perfect rating with us, Frances. Our staff at the Red Roof Inn Cleveland - Mentor/ Willoughby was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Dear Kathleen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our awesome staff. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

Thank you for your review! We appreciate your feedback and apologize for the issue you experienced. We will address your concerns and hope to see you again in the future.

Hello Samuel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Mentor/ Willoughby and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Frederick,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - MENTOR/ WILLOUGHBY. We value you as our guest and welcome your 4/5 score. At Red Roof we are thrilled to read that the water was nice and hot. However, regarding your comment of the cleanliness of under the bed, this will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Timothy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Mentor/ Willoughby and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. I am glad to read that you were pleased with the service that was provided and our location as it made things easily accessible. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for your review! We appreciate your feedback and hope to see you again in the future.

Dear Anonymous,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. I'm thrilled to read your kind remarks about our clean room. It was disheartening to read your feedback in regards to dated amenities and pixels on tv. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Redroof look forward to seeing you in your future travels.Sincerely,ChirellRediResponse Specialist

Hi Michelle,Thank you for the review, we appreciate your business and look forward to seeing you again.

Hello Arthu, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Mentor/ Willoughby and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Janeen, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. We strive to provide guest with all the comforts of homes so it's sadden to us to learn that your stay was hindered due to the concerns you highlighted regarding the possible noise disturbance and your room placement. However, rooms are selected base on availability. In the future please contact prior to arrival to request preference if it's available. We hope that you will give our Red Roof team the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Stacey,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your visit, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Judith,Thanks for the kind review and we look forward to your return. We do have rooms with more amenities like a mini-fridge/microwave unit, coffee maker, hair dryer in the room for only 5 more.

Hi Shana,My apologies for the condition of the room. I wish you would've called the front desk, we would have switched rooms.

Dear Koki, The staff at the Red Roof Inn Cleveland - Mentor/ Willoughby and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hi Mark,Thank you for the great score! See you next time.

Dear Michael,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. I'm so glad you got exactly what you needed during your stay, prompting your 10/10 score. Our goal is to provide a clean, affordable and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear RayThank you for taking the time to tell us about your stay at the Red Roof Inn Cleveland - Mentor/ Willoughby. I was thrilled to see you were pleased with the cleanliness of the room and the good service. We appreciate your 6/10 score. However, it's truly disheartening to see you highlight that the mattress was not to your liking. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Terry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Mentor/ Willoughby. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You mentioned that the hotel was dingy and had an odor. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist