6/10 - Ok
Deanne R.
14 de jan. de 2022
Pontos negativos: Limpeza
Good potential, but disappointing
Overall, the home was super nice. Large and accommodating for a decent sized-group. The view was lovely!
There were several disappointing things regarding our stay:
1) Upon check in, most of the home was not cleaned: floors visibly not vacuumed, bathroom had trash on the floor, dirty counters and sinks and no towels. We called to request cleaning as soon as we arrived at 6pm and were told someone would be by soon. By 11pm no one had arrived so we cleaned the home ourselves. Following our request, the property management agreed to refund us our cleaning fee.
2) The was snow and ice on the property during our stay. There was no regular daily removal, not even a shovel or salt on property. We had to call and ask for assistance.
3) The hot tub was not turned on and warm when we wanted to use it. When we contacted property management they said they didn't have record of when renters were checking in and out and leave it off and at the discretion of renters to turn on.
Deanne R.
Hospedou-se por 6 diárias em dez. de 2021