4/10 - Insatisfatória
Renata
Viagem a dois
29 de dez. de 2025
Upon arrival at the Ramada by Wyndham in Abbotsford, the front desk attendant was unfriendly and had a noticeable attitude—not the welcoming experience you expect when checking in. We were initially assigned Room 228. After walking up the stairs to the far end, we immediately noticed the room was in poor condition. Most concerning was that part of the door casing was missing and there was no safety latch, giving the appearance that the door had previously been forced open. This felt unsafe.
I went back downstairs right away to request a different room. I’m not sure if the person who assisted me was the manager or owner, but we were reassigned to Room 218. Unfortunately, this room was no better. The curtains were barely hanging on the rod, had cigarette burn marks, and the outer curtains were overly long and frayed at the bottom. The carpets were dirty, adding to the overall unclean feel of the room.
When we attempted to use the hot water, none was available. We let the water run for several minutes in both the sink and bathtub, but it never got warm, so we were unable to shower.
On a positive note, the front lobby has been remodeled and looks nice. The continental breakfast was simple but appreciated—toast, muffins, cereal, coffee, juice, yogurt, and fresh fruit.
Overall, the condition of the rooms and lack of basic amenities, combined with poor customer service, made this a very disappointing stay. I would not stay here again.
Renata
Hospedou-se por 1 diária em dez.. de 2025
