4/10 - Insatisfatória
Robin G.
14 de abr. de 2026
Pontos positivos: Limpeza
We booked at the last minute due to a funeral. The booking process was fine. Once we booked we received a message congratulating us on the celebration of our graduate. It was an automated message but it was insensitive due to the reason we were traveling there. They apologized. We arrived in Chicago and received a call asking when we were arriving. They asked bc the bathroom in our unit was broken. After not answering my questions directly, not providing any solutions and taking up much time when I was in town for a sad reason, they agreed to let us have access to the bottom unit which allowed us the bathrooms we needed/reserved. That would have been fine until, during our stay (for a funeral!) they asked if they could come in and attempt to fix the bathroom. So inconsiderate! Then last night when we arrived back from a long day with a funeral, we could not get in the front door of the building. In addition, the fans did not work without a light staying on and the A/C would not change even with lowering the temp on the thermostat and then there was a beeping sound coming from a smoke alarm. It is clear this a company trying to run a business vs an individual host. Sometimes it appeared that a competent adult was actually responding to all these messages and other times it appeared to be AI responding or someone who struggled to understand basic questions. I would not recommend staying here bc of the company that runs it. Too much wrong and inadequate responses.
Robin G.
Hospedou-se por 3 diárias em abr. de 2026