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Avaliações de Comfort Inn Gurnee near Six Flags

2.5 out of 5
Comfort Inn Gurnee near Six Flags
6080 Gurnee Mills Circle East, Gurnee, IL

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 417 de 1000 avaliações" "
Nota 8 - Boa. 329 de 1000 avaliações" "
Nota 6 - Ok. 134 de 1000 avaliações" "
Nota 4 - Insatisfatória. 68 de 1000 avaliações" "
Nota 2 - Terrível. 52 de 1000 avaliações" "

8,2/10

Limpeza

8,6/10

Serviço e funcionários

7,6/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Marcia Cristina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom
Boa localização, bom atendimento e café da manhã
Hospedou-se por 2 diárias em ago. de 2018
Resposta de Rich em 22 de ago. de 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 - Boa

EDNALDO K.

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Honesto
Gerente super prestativo e atencioso.
Resposta de General Manager em 11 de dez. de 2016
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Richard Manning Front Desk Supervisor Comfort inn Gurnee

10/10 - Excelente

Mario, Sao Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel, recomendo.
O hotel é novo, tudo muito bem arrumado, o pessoal do serviço muito simpático e prestativo, o café da manhã muito bom. Só tenho elogios a fazer para esse hotel. Voltaria a ficar nele com certeza.
Resposta de Jay em 23 de jul. de 2016
Olá, Obrigado por completar nossa pesquisa on-line sobre a sua recente estadia no Comfort Inn. Nós usamos todo o feedback que recebemos de identificar qualquer coisa sobre nosso hotel e padrões que podem ser melhorados para proporcionar aos hóspedes como você com uma estadia perfeita. Muito obrigado para sua revisão positiva da nossa operação. Sua satisfação é muito importante para nós. Obrigado mais uma vez, e nós esperamos vê-lo novamente!

6/10 - Ok

Viajante verificado

Pontos negativos: Serviço e funcionários
Satisfatório
Padrão regular
Resposta de Jay em 13 de fev. de 2016
Obrigado por tomar o tempo para completar a nossa pesquisa online a respeito de sua recente estadia no nosso hotel. Sua opinião é muito importante para nós e podemos assegurar-lhe que iremos usar esta informação para fazer todo o possível para criar uma experiência agradável para cada um dos nossos hóspedes. Nós esperamos vê-lo novamente em breve!

10/10 - Excelente

Ronald

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 30 de abr. de 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience during your stay. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 - Excelente

Fari

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Joshi and the staff was very excellent
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear Guest,Thank you for taking the time to share your excellent experience with us on Expedia. We are thrilled to hear that Joshi and our staff provided you with exceptional service. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

10/10 - Excelente

Luis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sería bueno que mejoren el desayuno,
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 21 de abr. de 2024
Dear Luis,Thank you for your feedback. We appreciate your suggestion regarding breakfast improvement. Your input helps us enhance our services for future guests. If you have any specific ideas or preferences for breakfast, please let us know. We value your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 - Insatisfatória

Colin

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The entire place reeked of chlorine, the bed sheets smelled like Indian food, and there was nobody to greet me at the front desk when I arrived.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager. em 8 de abr. de 2024
Dear Guest,Thank you for staying with us. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 - Boa

Adrian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Always my number one spot in Gurnee, but the breakfast was the worst I’ve ever seen it in all my stay over the past 2-3 years. Either get rid of free breakfast or do better it was embarrassing both mornings
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager. em 8 de abr. de 2024
Dear Adrian,Thank you for commenting. I am pleased that you had a nice experience. We regret any inconvenience you faced. Guests who choose our hotel are mostly happy and satisfied. We will use your comments and we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 - Excelente

Cynthia

Everything was good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 6 de abr. de 2024
Dear Cynthia,Thank you for your positive review! We're thrilled to hear that everything was to your satisfaction during your stay with us. Your feedback means a lot to us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Manager

4/10 - Insatisfatória

Linda L

Viagem com a família
Pontos negativos: Limpeza
Well, not a whole lot to like. Had to change rooms because it smelled like an ashtray. Piece of the microwave was missing. Definitely needs updated. Stained towels and matress cover. Breakfast was so so. They never replenished items such as yogurt, fruit, bagels. Although the pool was small, it was clean as was the hot tub. Wont be staying there again.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Hotel Manager em 6 de abr. de 2024
Dear Guest,We are truly sorry to hear about the multiple issues you encountered during your stay. Your feedback is invaluable as it helps us address areas for improvement. We apologize for the room odor, maintenance issues, and shortcomings in breakfast service. Rest assured, we are taking immediate steps to rectify these issues and ensure a more pleasant experience for our guests. We appreciate your understanding and hope you reconsider giving us another chance in the future.Sincerely,Hotel Manager

6/10 - Ok

Dionna

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Major key issues with room
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jay GM Comfort Inn Gurnee near Six Flags em 2 de abr. de 2024
Good Day Dionna,Thank for Staying with us. Sorry to here about the key issues We have magnetic stripe key card at our property and when it is kept with other cards or mobile phone some time it got deactivated. Again I am sorry for any inconvenience. Hope to see you soon.

8/10 - Boa

marialuisa

Viagem com família e crianças pequenas
The staff was friendly. The breakfast was average. The facility needs an update. Overall the stay was good
Hospedou-se por 5 diárias em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
Dear Marialuisa,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - Excelente

Heather

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice employees, clean and quiet.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 24 de mar. de 2024
Dear Heather,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 - Terrível

Jasmine, Chicago

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The sheets was nasty and had stains in them, the staff got mad and had a nasty attitude after we told them we didn’t want to stay, and that we wanted a refund..
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 23 de mar. de 2024
Dear Jasmine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 - Terrível

Livinmylife

Viagem com a família, Viagem com família e crianças pequenas
I checked in went to the room & was totally disappointed with what I saw. Tye sheets was nasty trash was still on the floor…so me & my family decided not to stay & they only refundee us for one night si they charged me a hundred dollars because their hotel was nasty….they’re all living in this MOTEL including the housekeepers….
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 23 de mar. de 2024
Dear Livinmylife,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 - Ok

Maria Asuncion

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 19 de mar. de 2024
Dear Maria,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - Terrível

Chivan

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I didn’t even check in. I arrived and my family had checked in and was waiting in the lobby area. The bedding in both rooms were filthy. The linen was yellow stained. They offered to change the sheets but we decided to leave. I didn’t trust that they even cleaned anything at this point. The pictures are not what this place looks like.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 18 de mar. de 2024
Dear Chivan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - Boa

Marissa

Viagem a dois
Pontos positivos: Serviço e funcionários
Staff and service was really nice. Room could’ve been more clean but otherwise good. You can check in early but be aware of $50 fee.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 17 de mar. de 2024
Dear Marissa,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - Excelente

Dwan

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Affordable rooms in a great area to enjoy whatever you wanna do
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 17 de mar. de 2024
Dear Dwan,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - Ok

Florin

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Convenient location, off the ramp from major highway, the hotel needs renovation inside. If not looking for something fancy, it is a decent stay.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 15 de mar. de 2024
Dear Florin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - Excelente

Sokly

Viagem a dois
Pontos positivos: Serviço e funcionários
Staff were very nice. It was easy in and out.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 12 de mar. de 2024
Dear Sokly,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - Excelente

Isaac

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Y
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 24 de fev. de 2024
Dear Isaac,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 - Insatisfatória

Sharon, Olympia Fields

Viagem com a família
Pontos negativos: Limpeza
I like that the hotel was so close to my destination but, the room was not very pleasant the bed linen has very noticeable stains and the towels had long hair on them, very unsanitary.
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 20 de fev. de 2024
Dear Sharon,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - Boa

Melissa

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
I dodnt like all the big piles of dog poop on the back wbere we parked our car at
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 18 de fev. de 2024
Dear Melissa,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 - Terrível

Anthony

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very unacceptable
Soon as I came from a long 21 hour trip from Florida I had a hour delay before I can check in and they did not even give me the days that I paid for the reservation. It was so complicated and at the time I had to go meet my daughter who graduated at the Navy Academy in Chicago Great Lakes when I finally came back to the room, the sheets were stained, nasty and filthy. The room was older. It was unacceptable. I took pictures. I notified the desk. They informed me that did not pay for a third room and I owe the balance of $48 which I paid $199 for three days , I called the supervisor at Hotel.com and they advised me of what they can do. They called the hotel management. The hotel management put me into another room and the other room that they put me in the lights did not come on so they had to move me to another room. It was horrible long and TS and my wife stayed in the car because she did not want to sleep in a room. It was very unacceptable and very unpleasant and I’m very reluctant to use Hotel .com even though I have been an outstanding member. And my wife stayed in the car because she did not want to sleep in a filthy room. It was very unacceptable and very unpleasant and I’m very reluctant to use Hotel.com even though I have been a outstanding member for a while now, so I definitely have not been pleased with this trip at all all the way from just everything it’s just been unacceptable .
Hospedou-se por 3 diárias em jan. de 2024
Resposta de General Manager em 29 de jan. de 2024
Dear Anthony,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - Boa

Tera

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was clean. The staff was very friendly.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 22 de jan. de 2024
Dear Tera,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 22 de jan. de 2024
Dear Elizabeth,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 - Boa

Angelique

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Our stay was great. Relaxing and quiet. Parking lot could have been salted and maintained much better. I fell but addressed it to night clerk. And.then it was taken care of. Staff very friendly. Breakfast was nice and front desk staff was "somewhat" helpful. Will definitely stay again.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 22 de jan. de 2024
Dear Angelique,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - Excelente

Frank, Kenosha

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 21 de jan. de 2024
Dear Frank,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 - Insatisfatória

Matthew, North Street

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
Where do I begin, front desk staff was extremely loud when I talked in joking around with each other. After a log day at work really didn’t like dealing with that. Sheets were disgusting, and stunk. There was a sticky substance all over the table in my room. One of there side doors didn’t work with the key cards so I got locked out. Won’t be staying here again.
Resposta de General Manager em 18 de jan. de 2024
Dear Matthew,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - Excelente

Ariana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, clean hotel
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 16 de jan. de 2024
Dear Ariana,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 - Ok

Erica

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 8 de jan. de 2024
Dear Erica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 - Ok

Mark

Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 8 de jan. de 2024
Dear Mark,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - Terrível

Dawn

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Disgusting We left and were unable to get our money back. Dirty and unsafe Building old and in disrepair
Hospedou-se por 5 diárias em dez. de 2023
Resposta de General Manager em 8 de jan. de 2024
Dear Dawn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - Terrível

Michael

Hospedou-se por 7 diárias em dez. de 2023
Resposta de General Manager em 8 de jan. de 2024
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - Boa

Paige

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 7 de jan. de 2024
Dear Paige,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - Excelente

George

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 29 de dez. de 2023
Dear George,We are delighted that you decided to stay with us at Comfort Inn Gurnee near Six Flags during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - Excelente

Miljan

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Old time, I’am here
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 27 de dez. de 2023
Dear Miljan,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - Excelente

Megan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 20 de dez. de 2023
Dear Megan,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - Excelente

Cortland

Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 7 de jan. de 2024
Dear Cortland,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - Ok

Jasmine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 15 de dez. de 2023
Dear Jasmine,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - Excelente

Wendelin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 15 de dez. de 2023
Dear Wendelin,We are delighted that you decided to stay with us at Comfort Inn Gurnee near Six Flags during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - Excelente

Ashley

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay
When we walked in we were greeted with a smile and very happy front office staff. The hotel is older but nice. The beds were comfy and the space was good. The hot tub was spacious and relaxing. The included breakfast was an added bonus!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 5 de dez. de 2023
Dear Ashley,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 - Terrível

Mireya

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel staff was rude, the hotel was dirty. We were there for 5 days and requested room service, didn’t get until the fourth day, and it was done, it was half ass done, bad attitude.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de General Manager em 22 de nov. de 2023
Dear Mireya,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 - Excelente

Kimberly

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was great and accommodating. Breakfast was tasty. Plenty of parking. Clean overall. Just noticed stains on one of the bed covers. Was the bed I didn't sleep in. I had to pay extra to get a room away from the elevator. Whoever thought that was a good idea.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de General Manager em 13 de nov. de 2023
Dear Kimberly,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 13 de nov. de 2023
Dear Guest,Thank you for staying with us at Comfort Inn Gurnee near Six Flags and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 - Ok

Caroline

Viagem em grupo, Viagem com a família
Pontos positivos: Serviço e funcionários
Check in was quick and easy. Very friendly young man at desk. Room needed some attention. Found empty pop and beer cans thrown in corner. The only ice machine in hotel was not working. VERY DISAPPOINTING!!! Had to go to local convenience store. Overall nice room. Sleeper sofa was your typical sleeper sofa.TERRIBLY UNCOMFORTABLE. Not sure if this would stay here again.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de General Manager em 6 de nov. de 2023
Dear Caroline,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - Boa

Melanie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de General Manager em 7 de nov. de 2023
Dear Melanie,We loved having you stay with us at Comfort Inn Gurnee near Six Flags. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - Excelente

Jackson

Hospedou-se por 3 diárias em out. de 2023
Resposta de General Manager em 1 de nov. de 2023
Dear Jackson,It was great to have you staying with us at Comfort Inn Gurnee near Six Flags and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager