Terraço/pátio

Avaliações de Canopy by Hilton Chicago Central Loop

4 out of 5
Canopy by Hilton Chicago Central Loop
226 West Jackson Blvd, Chicago, IL

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 594 de 786 avaliações" "
Nota 8 - Boa. 134 de 786 avaliações" "
Nota 6 - Ok. 32 de 786 avaliações" "
Nota 4 - Insatisfatória. 16 de 786 avaliações" "
Nota 2 - Terrível. 10 de 786 avaliações" "

9,8/10

Limpeza

9,4/10

Serviço e funcionários

9,0/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Juan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First time staying there and will definitely stay there again. It was all very nice!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Juan, thank you for choosing Canopy by Hilton Chicago Central Loop for your first stay! We're delighted to hear that you had a very nice experience. We're looking forward to welcoming you back.

8/10 - Boa

Keita Omowale

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Solid business hotel
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 14 de mai. de 2024
Keita, we appreciate your feedback about your stay at Canopy by Hilton Chicago Central Loop. It's fantastic to know that you found our hotel fit to cater to your business needs. Should your travels bring you back in this direction, we would be thrilled to welcome you once again.

10/10 - Excelente

tania

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were very helpful and knowledgeable. Food was great and the room was clean.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 14 de mai. de 2024
Tania, it is fantastic to know you found team members at Canopy by Hilton Chicago Central Loop to be helpful and well-informed. We're equally glad that you enjoyed our culinary offerings and appreciated the cleanliness of your room. We hope to have another opportunity to serve you in the future.

10/10 - Excelente

Kristin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
From the ease of checking in to the quality of the room and service we received, everything was great!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 14 de mai. de 2024
Kristin, we are thrilled to hear you had a wonderful stay at Canopy by Hilton Chicago Central Loop. It's pleasing to know that from our smooth check-in process to our top-tier service and comfortable accommodations, we exceeded your expectations. We appreciate your lovely review and look forward to your next visit.

10/10 - Excelente

Sandra

Viagem a dois
We loved this hotel and will stay again. Restaurant in lobby had awesome fresh food. One thing they failed to tell us was that there is a master light switch that turns off every switch. Nothing will turn on without turning that on. Took us awhile to figure that out. In the middle of the night we were using the flashlight on our phone. They might want to let guests know about that.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 13 de mai. de 2024
Sandra, your kind words for Canopy by Hilton Chicago Central Loop are truly appreciated. We're thrilled that you found the culinary offerings in our lobby to be delightful. On a separate note, we acknowledge your mention about instructions related to the room lighting and understand how this could potentially cause minor disruption. This is useful feedback, and we will look into ways to clarify this for our guests moving forward. Thank you and we eagerly await your next stay!

8/10 - Boa

Sharice, Raleigh

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
The hotel is beautiful: a historic building and is wondefully decorated. It is across the street from the Willis Tower (used to be called the Sears Tower), a Giordano's, and a Dunkin Donuts. We used Uber, so I don't know about parking or L stops. There is a casual restaurant (more of a coffee shop) in the lobby where I ate an incredible avocado toast with lox and microgreens and a coffee on our final morning as well as a pretty awful slice of cake on our first night. I think there's a restaurant atop o the hotel but we didn't try it - there's too many great restaurants in Chicago to visit! Though the hotel is very clean, I noticed about an hour after we checked in that our sheets were stained. I called the front desk and they said they would send housekeeping. We went out for dinner and when we got back the sheets had not been changed. When I called down again, a guy arrived with sheets but told us we had to change them ourselves because housekeeping was gone for the night. This was somewhere around 9 pm and the replacement sheets were also stained. For the next 2 hours we changed rooms 3x because of stained sheets...it was ridiculous and the staff was apathetic and unapologetic. We kept the do not disturb sign on the door so that we wouldn't get our bedding changed to something stained. This soured our stay but because we prepaid we were stuck. We spoke to the manager upon checkout, who was apologetic, comped our breakfast, and mentioned giving us points for a free night.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 11 de mai. de 2024
Sharice, it's wonderful to learn you admired the unique aesthetic of Canopy by Hilton Chicago Central Loop and our prime location. We're glad to know you enjoyed the avocado toast in our lobby café. However, we regret any inconvenience you faced regarding the cleanliness of the linen. It's not typical of the experiences we intend for our guests, and we're addressing your concerns with our team members. We appreciate your patience in managing room changes during your stay and acknowledge the attempts our colleagues made to rectify the situation. We're indeed committed to maximizing our guests' satisfaction and trust your future stays will reflect our commitment. We look forward to welcoming you back to our hotel in the future, delivering the quality stay that you expect and deserve.

10/10 - Excelente

Lynn, Charlotte

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Lynn, thank you for your high rating! It's lovely to know you had a memorable time at Canopy by Hilton Chicago Central Loop. It's our primary objective to ensure our guests have an unbeatable experience. We're eagerly waiting for your next visit.

8/10 - Boa

Ruedeewan

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 9 de mai. de 2024
Ruedeewan, your positive rating of Canopy by Hilton Chicago Central Loop is much appreciated. We'd be thrilled to have you back with us in the future. Wishing you a wonderful day.

10/10 - Excelente

Nick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Nick, it's wonderful to hear you had a great stay at Canopy by Hilton Chicago Central Loop. We appreciate your feedback and look forward to your next visit!

10/10 - Excelente

Claudia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La propiedad era realmente fabulosa me encantó
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Claudia, es maravilloso saber que Canopy by Hilton Chicago Central Loop te pareció realmente fabuloso. Agradecemos sus grandes elogios y esperamos volver a verlo pronto. Cada visita a nuestro hotel promete una experiencia especial y placentera.

10/10 - Excelente

Saira

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It is small but it looks elegant and the staff was very nice and gave us good service, drinks and food were pretty good
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Saira, we're thrilled to hear you enjoyed the sophisticated ambiance at Canopy by Hilton Chicago Central Loop. It's wonderful that our team members were able to provide excellent service and that you were satisfied with the culinary offerings. We look forward to welcoming you back for an even better experience next time.

8/10 - Boa

Susan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were disappointed that the $21 gold membership promotion was not offered and the facility didn't know what we were talking about. That's one of the reasons we picked this hotel and felt that it wasn't fair that. We didn't get to utilize that food / drink credit at the venue.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Susan, thank you for sharing your experiences at Canopy by Hilton Chicago Central Loop. We regret to hear there appears to have been some confusion regarding the promotion. Your comments allow us to improve and we'll certainly look into how we can better communicate our offers. Despite this, we do hope you enjoyed other aspects of your stay and would be delighted to welcome you back in the future.

10/10 - Excelente

Christopher

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 4 de mai. de 2024
Christopher, thank you for choosing Canopy by Hilton Chicago Central Loop as your stay place. We're delighted to hear that you had an excellent experience. Our entire team appreciates your five-star rating on Expedia. We're looking forward to welcoming you back on your next visit to Chicago.

4/10 - Insatisfatória

Hailu

Pontos positivos: Limpeza
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 4 de mai. de 2024
We appreciate the feedback, Hailu.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - Excelente

Evgeniya

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is very conveniently located. I booked a king room and it was very good! Very comfortable bed, beautiful bathroom and very spacious room! The rooftop restaurant has a fascinating view. I enjoyed my stay at Canopy! Unfortunately, there were no bath robes available, so keep it in mind:)
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 3 de mai. de 2024
Evgeniya, thank you for the wonderful feedback about your stay at Canopy by Hilton Chicago Central Loop. We're delighted that you found our king room spacious, the bed comfortable, and the bathroom aesthetically pleasing. We're also glad you enjoyed the unique views from our rooftop restaurant!As for the bath robes, please know that we take this into consideration, as we continuously strive to improve our guests' comfort. We're excited for the prospect of hosting you again in the future!

8/10 - Boa

Angel

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The stay, the bar staff, and the housekeeping team are phenomenal. Our only complaint was during my call to add my partner’s name to check-in and on the day of our check-out, we dealt with the same female front desk associate who was just awfully rude (e.g., hanging up on me after asking me to hold, hanging up on me again on the day of our check-out). We understand the demands of the service industry, however, we truly feel that we have not done anything as guests to warrant the attitude.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 2 de mai. de 2024
Angel, it's great to hear that your overall experience at Canopy by Hilton Chicago Central Loop was noteworthy, particularly the outstanding service provided by our bar and housekeeping teams. We would, however, like to address your concern. While it's definitely not in our character to provide anything less than welcoming assistance, we regret any discomfort you experienced while interacting with the front desk. Be assured, we always appreciate feedback for improvements. We hope for another chance to elevate your stay with us in the future.

10/10 - Excelente

Alejandro

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Seriously close to everything down town and super safe and clean. Loved it.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Alejandro, it's fantastic to hear that you savored your stay at Canopy by Hilton Chicago Central Loop. We're pleased to know that our prime location, sanitation measures, and overall atmosphere exceeded your expectations. Thank you for choosing us, and we look forward to the pleasure of welcoming you back.

10/10 - Excelente

Heather

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the staff and the room. Would definitely come back.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Heather, it's so heartening to hear your kind words about your experience at Canopy by Hilton Chicago Central Loop. We're thrilled you appreciated the room as well as the warmth and hospitality from our team members. We eagerly await your return for another memorable visit.

8/10 - Boa

Anna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They forgot to fill the water for cofe mashin
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Anna, at Canopy by Hilton Chicago Central Loop, your feedback is greatly appreciated. We understand there was a minor inconvenience with the refreshment setup in your room. Rest assured that going forward, your experience will be nothing but seamless. We look forward to welcoming you back in the future.

10/10 - Excelente

Francisco

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very professional staff front desk .great customer service
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Francisco, thank you for the wonderful feedback. It's truly rewarding to hear about your positive experience with our front desk colleagues at Canopy by Hilton Chicago Central Loop. We strive to offer outstanding guest service and it seems like we hit the mark with you. We thank you for your patronage and look forward to welcoming you back in the near future.

10/10 - Excelente

Nikki

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
it was super clean, and i got upgraded to a deluxe suite
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Nikki, it's delightful to know that your stay at Canopy by Hilton Chicago Central Loop exceeded your expectations. We make every effort to provide visitors with top-notch cleanliness and comfort. It brings us joy that you were pleased with the exclusive upgrade. We await the chance to welcome you once again soon.

8/10 - Boa

Tsuyoshi

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 13 de mai. de 2024
Tsuyoshi, thank you for choosing and rating Canopy by Hilton Chicago Central Loop. We're elated to hear that your experience was a good one and we look forward to welcoming you back.

8/10 - Boa

Anna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to transportation. Nice size rooms. Unfortunately, there was no bathtub.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Anna, thank you for taking the time to review your stay at Canopy by Hilton Chicago Central Loop. We're glad you found our location convenient and your room spacious. We understand that not having a bathtub may have been a surprise and apologize for any discomfort. The design decision reflects contemporary travel preferences, but we appreciate your feedback as it helps us re-evaluate guest expectations and needs. Hope to welcome you again soon.

10/10 - Excelente

Jesse's

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 11 de mai. de 2024
Jesse's, it's wonderful to hear that your recent stay at Canopy by Hilton Chicago Central Loop met your expectations. It brings our team immense joy to know we were able to offer you a top-notch experience. We can't wait to host you again in the near future!

10/10 - Excelente

John, Long Island City

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place for a short stay in downtown Chicago. Building is clean and well maintained.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
John, it's uplifting to hear about your wonderful experience at Canopy by Hilton Chicago Central Loop. We're delighted you enjoyed the cleanliness and upkeep of the premises for your brief visit to downtown Chicago. Thank you for choosing us and we hope to see you again soon.

10/10 - Excelente

Muhammad

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall very good experience
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Muhammad, thank you for highlighting your positive experience at Canopy by Hilton Chicago Central Loop. We're thrilled to hear you enjoyed your stay with us, and we hope to have the pleasure of hosting you again in the future.

8/10 - Boa

Calvin Khang Huu

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Calvin Khang Huu, it's fantastic to know that your visit to Canopy by Hilton Chicago Central Loop was a pleasing one. There may not be any textual feedback, but a 4-star rating surely speaks volumes. We appreciate it and look forward to hosting you again.

10/10 - Excelente

Marie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was great. We were close to nice dining places, close to downtown and attraction sites and the bar and restaurant inside the hotel was great
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Marie, it's fantastic to know you enjoyed your stay at Canopy by Hilton Chicago Central Loop. We're glad you found our location convenient to delightful dining options, downtown, and popular attractions. It's also great to hear your positive comments about our integrated bar and restaurant. We look forward to hosting you again soon!

8/10 - Boa

Natalie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very good location located in the financial district. Very trendy unique style to the hotel. Staff were nice and amenities for food options inside the hotel were great. They will cook you breakfast right in front of you. The walls are thin so we could hear the party music from another room near ours and there were people being loud enough while talking we could hear them as well. We had a room with a shared door into the next room but it was locked and there was a table in front of it. At times we could still hear that woman in there having a heated conversation with someone on the phone but if she would not have been yelling we wouldn’t have had any complaints from having that shared door there. Hotel room was clean other than we saw a few splatters of something on the bathroom wall near the towel rack but nothing huge I’m not even sure what it was but it should have been wiped up before our stay. Would stay again when we visit the city next. I also liked the temperature control in the room it worked very well it was very warm in the city so we had the air on and it worked great!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Natalie, it's a pleasure to hear you appreciated the Canopy by Hilton Chicago Central Loop's convenient location, unique style, and in-house food options. We're glad our team members provided a pleasing service and your room was clean to your liking. However, we regret the inconvenience derived from audible noise and will investigate possible improvements. Similarly, we're grateful for your feedback about the room cleanliness and will ensure our cleaning standards remain high. Your endorsement to return upon your next city visit, as well as your satisfaction with the temperature control, is heartening to hear. We're eagerly awaiting your return for another superb experience.

10/10 - Excelente

Denael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Denael, thank you for taking the time to rate your stay at Canopy by Hilton Chicago Central Loop. We're thrilled that your experience with us was exceptional and we hope to have the privilege of welcoming you back in the future. Safe travels until then!

10/10 - Excelente

Darya

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent service, beautiful hotel, has great options for dining in the area. Rooms are so stylish, I’m definitely staying here again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Darya, thank you for sharing your impressions. We're thrilled to hear that you appreciated the exemplary service at Canopy by Hilton Chicago Central Loop. Our team takes pride in maintaining our aesthetic accommodations, and your remarks affirm their efforts. It's great to hear you found the nearby dining options satisfactory. We'd be more than pleased to welcome you back for another stylish stay.

10/10 - Excelente

Katherine

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful amenities. Love the Nespresso.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Katherine, it's truly rewarding to hear that you found the amenities at Canopy by Hilton Chicago Central Loop delightful, especially our Nespresso. Warm appreciation for your high praise; we hope you'll choose us again for your future visits to Chicago.

10/10 - Excelente

Terri

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 2 de mai. de 2024
Terri, thank you for choosing Canopy by Hilton Chicago Central Loop on your recent visit. It's a pleasure to know that you had a memorable experience. We're grateful for your support and look forward to having you back in the near future.

10/10 - Excelente

Lisset

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
N/A
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Lisset, we are thrilled to know you had a wonderful experience with us at Canopy by Hilton Chicago Central Loop. Your satisfaction is very important to us, and we appreciate your feedback. Safe travels!

10/10 - Excelente

Amanda Lynn

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 2 de mai. de 2024
Thank you for sharing, Amanda!At Canopy by Hilton Chicago Central Loop, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - Excelente

Chris

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was wonderful!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Chris, it's delightful to hear that you had a wonderful experience at Canopy by Hilton Chicago Central Loop. We appreciate your feedback and our team members are elated to have made your stay special. We're enthusiastic about welcoming you back in the future.

10/10 - Excelente

Ian Charles

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very attentive to your needs the hotels was cleaned and well maintained and well run the staff was courteous, The restaurant on the roof was amazing real good value and real good food
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Ian, it's genuinely encouraging to read your positive feedback about Canopy by Hilton Chicago Central Loop. We're delighted to hear our team members looked after you well, and that the cleanliness and maintenance met your expectations. We also appreciate your kind words about our rooftop restaurant, both in terms of value and food quality. We can't wait to welcome you back!

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay downtown, in the middle of all amazing spots
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Michelle, we're thrilled to hear that you had an enjoyable stay at Canopy by Hilton Chicago Central Loop. Our location certainly is ideal to explore the downtown area and all it has to offer. We hope you will consider us again for your future trips. Safe travels!

10/10 - Excelente

Matthew

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My room was first rate: spacious, modern, and well-appointed with everything one would want in a downtown hotel. The room is twice the size and nicer than any hotel I've stayed in in NYC or Chicago. I'll definitely return in the future.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 4 de abr. de 2024
Matthew, thank you for your wonderful feedback. We're thrilled to hear you appreciated the expansive and contemporary rooms at the Canopy by Hilton Chicago Central Loop. Our goal is to offer our guests a high-quality urban experience. Knowing that we've exceeded your expectations is indeed delightful. We look forward to welcoming you back in the future.

6/10 - Ok

Marcia

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Marcia, thank you for your feedback, though it appears you left only a rating without specific details. We appreciate all forms of guest input to help us improve our services. If you'd like to share more on your neutral experience, we're here to listen and are committed to ensuring better experiences in the future.

10/10 - Excelente

Alexis

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel and the rooms are unique but aesthetic in their own ways. Everything was clean and the staff was friendly! Parking garage is right around the corner. Would definitely stay here again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Alexis, thank you for choosing Canopy by Hilton Chicago Central Loop for your stay. It's wonderful to hear you appreciated the distinctive aesthetics of our rooms. We're happy to know the cleanliness and friendliness of our team members added to your positive experience. It's also great to hear that our convenient parking location met your needs. Your willingness to stay with us again is a delight. We eagerly anticipate your next visit.

10/10 - Excelente

Julie

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very nice hotel. Super clean, well kept & overall excellent experience.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Julie, thank you for sharing your excellent experience at Canopy by Hilton Chicago Central Loop. We're delighted to hear that you found our hotel impeccably clean and well-maintained. We strive to provide just such a superlative experience for all our guests. Looking forward to welcoming you back in the future.

4/10 - Insatisfatória

Glenn, New York

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 22 de abr. de 2024
Glenn, we acknowledge your rating. It appears your experience didn't meet your expectations. We continually strive for excellence and would greatly appreciate your specific feedback to help us make improvements. We remain committed to offering you the service and comfort you expect.

8/10 - Boa

Shuqing

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 22 de abr. de 2024
Shuqing, thank you for choosing to stay at Canopy by Hilton Chicago Central Loop and for taking the time to rate us. We appreciate your support and we look forward to your next visit.

8/10 - Boa

Brad

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Loved the location and convenience of walking to/from the train. The staff was great, too. The only negative-the light switches in the rooms make no sense! Really frustrating. This will not keep me from staying again, however.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Brad, it's wonderful to hear that you enjoyed your stay at Canopy by Hilton Chicago Central Loop, particularly our prime location and the hospitality offered by our team members. We've noted your feedback about the light switches and we're exploring improved ways to make their use more intuitive. Your continued patronage is much appreciated and we just can't wait to welcome you back!

8/10 - Boa

Sol

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Sol, we're glad to see you had a positive stay at Canopy by Hilton Chicago Central Loop. We hope to have the opportunity to serve you again in the future. Thank you for your rating.

6/10 - Ok

Adam

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hotel is fine but the mattress was shot.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Adam, it's regrettable to hear that the condition of the mattress did not meet your expectations. Please be assured, we're committed to the comfort of our guests and will take your feedback into consideration. We hope for another opportunity to provide you with a more satisfying experience in the future.

10/10 - Excelente

Lauren

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was really impressed by the quality of the hotel based on affordability.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Lauren, it's wonderful to hear that you found great value in your stay at Canopy by Hilton Chicago Central Loop. We strive to combine top-notch service with reasonable pricing, so your feedback is very much appreciated. We hope to welcome you back for another remarkable experience in the future.

2/10 - Terrível

Rasheedah

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 20 de abr. de 2024
We appreciate your feedback, Rasheedah.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 - Excelente

Stephen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All the staff we encountered were great
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Stephen, thank you for sharing your wonderful experience at Canopy by Hilton Chicago Central Loop. We're thrilled to hear that our team members made your stay extra special. Looking forward to your next visit.