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Avaliações de Delta Hotels by Marriott Cheltenham Chase

4 out of 5
Delta Hotels by Marriott Cheltenham Chase
Shurdington Road, Brockworth, Cheltenham, England

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 465 de 1000 avaliações" "
Nota 8 - Boa. 331 de 1000 avaliações" "
Nota 6 - Ok. 116 de 1000 avaliações" "
Nota 4 - Insatisfatória. 56 de 1000 avaliações" "
Nota 2 - Terrível. 32 de 1000 avaliações" "

8,8/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Neil

Viagem a dois
Nice and quiet very clean big bedroom Good breakfast loved it
Hospedou-se por 1 diária em mai. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel Team em 21 de mai. de 2024
Dear Neil, Thank you for your kind review.Our housekeeping team will be very glad to hear your reviews on the bedroom. We look forward to seeing you again soon.

10/10 - Excelente

Paul

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel, modern facilities. Not walkable area.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel Team em 16 de mai. de 2024
Dear Paul, Thank you for your review. We look forward to welcoming you back again soon.

8/10 - Boa

George

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Unfortunately we could not use the main dining room because there were two tour groups. Claire (?) at the front desk when she told of this conflict did not suggest the bar as an option but suggested to go into the city someplace. Later I asked if the bar was open and she said yes.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Warmest Regards, The Cheltenham Chase em 16 de mai. de 2024
Dear George, I do apologise for the miscommunication. I will be sure to hand this over to the correct department for improvement. We do hope to welcome you back with us again soon.

4/10 - Insatisfatória

Josi

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I didnt like anything. 1. Check in late for an hour. 2. Waiting area , bar/lounge dirty , tables full of used plates, glasses etc, unhygienic. 3. Over priced food and no quality, for a 8oz steak dinner £36 too much. 4. Housekeeping left all dirty towels in the bathroom. 5. Room service phone never answered. 6. On the way back home received calls from reception staff that outstanding amount to pay for breakfast, which paid at the time of check in. 7. Rude behaviour of staff on phone, sent bank details, still waiting for confirmation from the hotel the issue resolved. 8. Never stay in a Marriot hotel in life. Hope this is enough, very unpleasant stay and over hyped and stressful after left the hotel too. Nightmare !!
Hospedou-se por 2 diárias em mai. de 2024

4/10 - Insatisfatória

Margaret, Bishops Cleeve

Pontos positivos: Limpeza
I did not enjoy my stay . On the plus side the Hotel is in a beautiful setting . Staff were friendly and helpful however , possibly not enough of them to service the large number of guests , to ensure tables were cleaned and cleared in the bar area. I had not booked a table in the resturant so to go to the bar, had mediocre food which was expensive , the table was not fully cleared and wiped when my food was delivered. The breakfast was awful , clearly not enough staff to cope with the volume of people and to replenish items , I had to ask for simple basic food items that were missing as were plates bowls etc . Really had not expected this at this classification of hotel . Further more my stay was interrupted by some very noisy dogs in the room opposite me , who were endlessly barking . I reported this out of concern for the dogs on my departure, I was surprised that the housekeeping / security had not already picked this up .
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Amber

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Sidrah

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My stay at the hotel was very pleasant and comfortable, welcoming staff and very helpful and kind. My room was very clean and spacious and very comfortable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel em 21 de abr. de 2024
Dear Sidrah,Thank you for your kind review. Our team would be happy to hear good feedback from you.We look forward to welcome you back again in coming future.

10/10 - Excelente

Caroline

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed our time and felt looked after through our stay. The pool and spa facilities were superb with helpful staff. We found all the staff were helpful. Nothing seemed to be too much trouble. Even when the pool had to be closed for one hour we were kept well informed on the reopening schedule. In fact we found all staff very friendly in every department of the hotel from room maids to Resturant/ room service to bar and front desk staff.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Reception em 19 de abr. de 2024
Dear Caroline.Thank you for the positive feedback and kind words regarding the staff, glad to hear you had a good stay.

10/10 - Excelente

Teresa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First impressions, the grounds impressive, the entrance to the hotel clean tidy and having evidence of regular maintenance. Receptionist pleasant and informative. The main area open plan which is very spacious, airy and clean. Near by is a bar with plenty of varied seats to suit the ergonomics of many and a restaurant. The corridors leading to the rooms were airy and odourless; decor a little tired but clean. Our room was very spacious, inviting and with adequate amenities. Bed, pillow and duvet extremely comfortable. Breakfast and evening meal there was plenty of choice and staff very helpful. Our only two negatives are:- 1) did not approve of a customer's dog(bulldog) being allowed to sit and drool on a dinning chair near the bar area. 2) witness the common practice of staff leaving what appeared to be unused servettes and cutlery on the tables when cleaning/clearing the tables ready for the next customer. This is a serious health and safety concern.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel Team em 3 de abr. de 2024
Dear Teresa, We are glad to hear you had an enjoyable stay here with us. Our chefs along with our Reception team will be pleased with your feedback. I do apologise you had to experience with the dogs on furniture, this will be passed over to to the correct department to make sure it does not happy again.

6/10 - Ok

Neil

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The hotel is in excellent condition and the staff were generally professional and helpful. Two things marred my stay: 1. I stayed for 2 nights and when I returned to my room on the second evening, at about 5:30pm, I found it had not been serviced - bed unmade, bathroom as I had left it etc. I reported this to reception and was promised that someone would come in to refresh the room but no-one did. 2. I paid £119.01 for the first night when I booked the room and another £15.00 for breakfast on the first morning (my company paid for the 2nd night and 2nd breakfast). My invoice/receipt says that I paid £102.22 on check-in and another £15.00 for breakfast. The £16.79 difference is not a big deal but awkward when it comes to claiming expenses.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Warmest Regards, The Cheltenham Chase Hotel em 18 de abr. de 2024
Dear Neil, We are happy to hear our hotel reached your expectations. I do apologise your room was not serviced and will hand this over to the correct department for improvement.We look forward to welcoming you back in the near future.

4/10 - Insatisfatória

Julie

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The room was clean, staff were friendly. Breakfast was awful no cups all coffee machines broken down, 15 minutes waiting for any food which was not great. Serious safeguarding issues with mobile phones in the sauna very unpleasant experience for a female. Which I did report. I would not say this was four stars 2 at best unfortunately. More staff needed as especially when large functions are on.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel Team em 10 de mar. de 2024
Dear Julie,Thank you for your review. I do apologise you did not experience the best situation in our Leisure, I can assure you this has been passed over to the correct department for improvement. We look to welcome you back in the near future.

10/10 - Excelente

Robin

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very dog friendly with good space for walking and welcome in the bar Breakfast excellent
Hospedou-se por 1 diária em fev. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel Team em 17 de fev. de 2024
Dear Robin, Thank you for your review. We are glad we met your expectations to be able to bring your dog. We look forward to welcoming you again soon!

10/10 - Excelente

TERESA

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel Team em 25 de mar. de 2024
Dear Teresa, Thank you for your review. We hope to see you again in the near future.

6/10 - Ok

Paul

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Disappointing stay
We had to wait 10 minutes for someone to appear on the reception desk when we wanted to check in. The room was clean though for some reason we were given what appears a disabled room.The bed was comfy and spacious but our first nights sleep was disturbed by a noisy fridge in the room. Initially it looked like the only way to switch it off at the socket was to unscrew the base fitting to access the switch but the night porters didn't have access to a screwdriver and maintenance was not on site until 8am. This spoiled a break for my wife's 60th birthday. The breakfast was really good and we did enjoy the spa facilities.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel em 31 de jan. de 2024
Dear Paul, We are sorry to hear we did not meet your expectations. I have made sure this has all been handed over to the correct departments. We hope to welcome you back in the near future.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable and clean
A nice hotel, checking in was quick and the lady on reception was very friendly. The room was spacious and clean though the darker wood furniture looked a little worn. Nice ‘This Works’ products in the bathroom. Was kept awake a bit with a buzzing/hammering type noise coming from my bathroom I think. When I stayed (weekday) the hotel was Being used a lot for conferences and you had to go through the conference room area to get to my room, so there was a fair amount of people and chatter about. Also some areas smelled of smoke which I think was from lots of conference members smoking outside during breaks and then coming back in again. Visited the pool and spa area. Small sauna and steam room. Nice pool, but the jacuzzi wasn’t working.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Kind Regards, The Cheltenham Chase Hotel em 31 de jan. de 2024
Good Evening, Thank you for your kind review. We are glad to hear you had an enjoyable experience with us! Our Jacuzzi has been fixed and in good working order. We look forward to welcoming you back again soon.

8/10 - Boa

Roseanne

Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 16 de jan. de 2024
Dear RoseanneThank you for your kind reviewWarmest regardsDaniel, General Manager

6/10 - Ok

Kim

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Good quality hotel facilities but minimum service.
A comfortable hotel with good facilities, immaculately clean rooms, comfy beds but service seemed lacking. I.e. arrive and nobody manning reception, go to bar and wait for bar person so go to reception to ask. Meal in bar wanting drinks but queue so long its easier to fetch our own drinks from room and bring back to bar. No room service available, collect yourself. You get the idea. Bare minimal staffing
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kind Regards, The Cheltenham Chase Hotel Team em 31 de dez. de 2023
Dear Kim, Thank you for your review. Please accept our apologies there was no-one on the desk at the time of check in, this will be passed over to the correct department. We have been very busy during our Christmas and build up to the New Year, we do hope you will visit us again soon and have a more memorable experience.

8/10 - Boa

Chris

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kind Regards, The Cheltenham Chase Hotel Team em 31 de dez. de 2023
Dear Chris, Thank you for your kind review. We are glad to hear as a team you had an enjoyable experience here with us! We look forward to welcoming you again in the New Year!

6/10 - Ok

dale anthony

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Property was fine, room good. Only 2 staff at the bar when there were 3 christmas parties going on! Took 30mins to get a drink. Sauna wasnt working.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kind Regards, Cheltenham Chase Hotel Team em 18 de dez. de 2023
Dear Dale, Firstly accept our apologies you were waiting half an hour to get a drink, we were very busy with our yearly Christmas parties. This will be passed over to the correct department. We look forward to seeing you again soon!

8/10 - Boa

Simon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kind Regards, Cheltenham Chase Hotel Team em 18 de dez. de 2023
Dear Simon, Thank you for your kind review. We look forward to welcoming you again soon!

6/10 - Ok

Vincent

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Reception Team em 12 de dez. de 2023
Dear Vincent Thank you for your kind feedback. We hope to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 - Boa

Simon

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Ok but really should do better!
Bit of a mix. Room was very comfortable and very clean. Restaurant food was very good. Leisure facilities good but pool felt like someone had filled it from the cold tap. Only a few brave people swim in that! Bar staff on Friday evening had zero customer service skills and obviously have had no training. No interest in customers at all. Suffice to say, they didn’t get a tip! The guy in the leisure centre on Saturday was the same. Reception staff friendly and helpful, as were the restaurant staff on Saturday evening. They DID get a tip :-) Overall, nice stay. I probably wouldn’t rebook as, for the price, the service is just nowhere near good enough and the cold swimming pool was a let down. Delta is supposed to be one of Marriott’s premium brands - so no way is this hotel up to scratch.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Reception Team em 6 de dez. de 2023
Dear SimonThank you for your kind feedback. We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 - Excelente

Salma

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely hotel. Very friendly staff. Good location.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de General Manager em 30 de nov. de 2023
Dear SalmaThank you for your kind reviewWarmest regardsDaniel

10/10 - Excelente

Jaris

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely Rooms, Really Nice Breakfast..
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 24 de nov. de 2023
Dear JarisThank you for your kind reviewWarmest regardsDaniel / General Manager

2/10 - Terrível

Edward

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Had some personal property accidentally damaged by the housekeeping staff. Went down to the reception on 3 separate occasions to try and get some sort of resolution. Nobody was able to help me and on all three occasions said they would pass it on to their manager who would be in touch. Know all most a week on from checking out I’ve still not heard anything from the manager. Very disappointing.
Resposta de General Manager em 24 de nov. de 2023
Dear EdwardThank you for the review and feedback.However this is extremely unfair as the hotel replaced the property that was damaged.RegardsDaniel / General Manager

10/10 - Excelente

DAVID

Hospedou-se por 1 diária em nov. de 2023
Resposta de Kind Regards, Cheltenham Chase Hotel Team em 18 de dez. de 2023
Dear David, Thank you for your kind review, we are glad to hear you had an enjoyable experience. We look forward to welcoming you again soon! Kind Regards, Cheltenham Chase Hotel Team

2/10 - Terrível

Ben

Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 24 de nov. de 2023
Dear BenMy apologies you left disappointed, if you can let us know why you scored us so poorly we can address the issues and make the necessary improvements.Kind regardsDaniel / General Manager

8/10 - Boa

June

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A very pleasant stay. Only down side is, it’s the wrong side of Cheltenham for going to the races.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de General Manager em 24 de nov. de 2023
Dear June Thank you for your kind comments and reviewWarmest regardsDaniel / General Manager

6/10 - Ok

Kristina

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 24 de nov. de 2023
Dear Kristina Thank you for your review

10/10 - Excelente

Claudio

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Reception Team em 7 de nov. de 2023
Dear ClaudioThank you for your feedback!The Cheltenham Chase Hotel

8/10 - Boa

Paresh

Hospedou-se por 2 diárias em out. de 2023
Resposta de Reception team em 5 de nov. de 2023
Dear Paresh Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 - Excelente

Guillermo

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Reception Team em 5 de nov. de 2023
Dear Guillerno Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 - Boa

Michelle

Hospedou-se por 2 diárias em out. de 2023
Resposta de Reception team em 5 de nov. de 2023
Dear Michelle Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 - Excelente

Carol

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Lovely hotel. Staff helpful. Food very good
Hospedou-se por 1 diária em out. de 2023
Resposta de Reception Team em 30 de out. de 2023
Dear Carol Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 - Boa

Trevor

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gloucester Birthday
Reception very helpful. Quick stay all went well. Bfast very good. Scrambled egg maybe not just fried.
Hospedou-se por 1 diária em out. de 2023
Resposta de Reception Team em 30 de out. de 2023
Dear Trevor Thank you for your kind feedback! Thank you for your comments about breakfast and reception team We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 - Excelente

John

Hospedou-se por 1 diária em ago. de 2023
Resposta de Reception Team em 30 de out. de 2023
Dear John Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 - Boa

peter

Hospedou-se por 1 diária em out. de 2023
Resposta de Reception Team em 30 de out. de 2023
Dear Peter Thank you for your kind feedback! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

6/10 - Ok

Daniel

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
It’s a business hotel - so that’s the starting point. Rooms are functional but not outstanding. The air conditioning is really noisy though and not terribly effective. Food really good - amazing hake and nicely presented. Overall enjoyed it but difficult to see how the price point was justified.
Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 20 de out. de 2023
Dear DanielThank you for your review, we will look at the air conditioning in the room you stayed in, thank you for the kind comments regarding the food, our new Head Chef will be delighted to read this.Kind regardsDaniel / General Manager

10/10 - Excelente

Garin

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Gets better every time
Always a fantastic stay at this hotel. All staff are super hospitable and friendly and more than happy to help you
Hospedou-se por 4 diárias em out. de 2023
Resposta de General Manager em 17 de out. de 2023
Dear GarinMany thanks for your very kind words and review.Warmest regardsDaniel / General Manager

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
We had two rooms one room had a large damp patch and the other room had body hair in the bath tub Staff was friendly Food was good Many wood veneer table surfaces were damaged in the restaurant and quite a few chairs have stains on them When we informed the receptionist at check out about the damp patch she seemed to know exactly where it was It is not small the wet patch covers the entire corner of the ceiling It suggested to me that the hotel knew about the defect instead of putting the room out of service it was allocated to guest use This is not Marriott standard I have written to the GM and I expect that I will have the Hotel’s comment soon
Hospedou-se por 1 diária em out. de 2023
Resposta de Reception Team em 16 de out. de 2023
Dear Guest Our apologies you did not enjoy your stay. Our GM will contact youKind regards Cheltenham Chase Hotel team

8/10 - Boa

Rachel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
Had a one night stay, great hotel, nice size room & bed.. Had room service burger & chips, really impressed, lovely food 🍲
Hospedou-se por 1 diária em out. de 2023
Resposta de Reception Team em 16 de out. de 2023
Dear RachelThank you for nice feedback. We hope to see you in our hotel again soonKind regards Cheltenham Chase Hotel Team

10/10 - Excelente

Howard, Sheffield

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bedroom excellent except maintenance could be improved (broken std lamp plug, broken door safety catch, both fixed during stay). Staff excellent (provided extra easy chair on request). Staff culture and training very good, but restaurant woefully understaffed and staff grossly overworked at peak times.
Hospedou-se por 9 diárias em out. de 2023
Resposta de General Manager em 12 de out. de 2023
Dear HowardThank you for your review and feedbackKind regardsDaniel / General Manager

6/10 - Ok

Paul

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Good rooms but service below expectations
Hotel is bright and rooms were spacious, with a large comfortable bed and big well-finished bathroom. Staff dealt with email enquiries before our visit promptly and helpfully. However bar area was poor, service was slow and glasses piled up everywhere, with staff complaining amongst themselves. It felt more like a late-night in a pub than hotel bar. Breakfast the next morning was similarly patchy for finding staff, we and others had to ask for cups, bowls etc. multiple times. Didn't feel a Marriott-level of service, especially for price
Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 10 de out. de 2023
Dear PaulThank you for the feedback, our apologies you left disappointedRegardsDaniel / General Manager

6/10 - Ok

Karen

Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 10 de out. de 2023
Dear KarenThank you for your review, our apologies you left disappointed.RegardsDaniel / General Manager

4/10 - Insatisfatória

Donna

Viagem de negócios
Pontos negativos: Serviço e funcionários e comodidades
I like that the property was accessible to grounds for walking. There were severe inefficiencies in the service due to lack of staff, reception and breakfast desk was unmanned for over 20 mins. Flexibility on food service at breakfast was poor. Table left uncleared for for quite sometime, guests had to move the items to other tables to be seated.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Reception Team em 30 de out. de 2023
Dear Donna Thank you for your feedback. We do apologize that our hotel didn't meet your expectations. we passed all comments to Head of departments to review with team.We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

6/10 - Ok

Gavin

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza e serviço e funcionários
Great room, probably wouldn't stay again.
Quite a long wait at check-in, 1 member of staff dealing with a coach load of guests - poor lady was doing her best. We got only part information on check-in, luckily we picked up information from other guests' check-ins. Room itself was excellent, spacious, bed was extremely comfortable, temperature easy to control. Found a left over "short and curly" hair in the bathtub (before either of us used it), which was a little grim. It was on a section of the bath at the sloped part that wouldn't usually get water on it - the worst part, it was still there the following afternoon after the room had been "cleaned" again. Staff throughout the stay weren't very attentive - often had to go looking for them (bar / reception / restaurant) and then they didn't give the impression they were "happy to help". Overall, the hotel served its purpose for what we required for the weekend, wouldn't rush to stay again at this place. For the money paid, would expect a lot more.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Reception Team em 3 de out. de 2023
Dear Gavin.Thank you for feedback. We do apologize that our hotel didn't meet your expectations. Your feedback helps us to be better next timeWe hope to see you again

6/10 - Ok

Ben

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
The hotel is.... fine. The rooms are dating a bit, but were clean and to the normal Marriott standard. The bar is limited, as is the food to very basic british pub fare. Breakfasts, as with all other hotels in the area, carries a £20 per head surcharge. The nearest starbucks is a ten minute drive. There's no other options locally. Nothing about the hotel is bad - but it's in a middle of nowhere suburb with nothing local. Good for stopping over en-route somewhere, but otherwise not a lot going for it.
Hospedou-se por 1 diária em set. de 2023
Resposta de Reception Team em 2 de out. de 2023
Dear Ben Thank you for your review.We passed all your comments to our Management team. We hope to see you again soon Best regards Cheltenham Chase Hotel Team

6/10 - Ok

Ruth

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
The hotel had a large group resident the night we were staying and this impacted on the bar and dinner service. Maybe they needed more staff but the bar area was littered with used glasses etc and the restaurant very busy so times for eating were very limited.
Hospedou-se por 1 diária em set. de 2023
Resposta de Reception Team em 2 de out. de 2023
Dear Ruth, Thank you for your review.We passed all your comments to our Management team. We hope to see you again soon Best regards Cheltenham Chase Hotel Team

10/10 - Excelente

Carol

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Reception Team em 26 de set. de 2023
Dear CarolThank you for review and high score!Looking forward to see you again soon

10/10 - Excelente

Alan, Burnaby

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Attentive helpful reception desk and good quality breakfast at a reasonable price.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Reception Team em 24 de set. de 2023
Dear AlanThank you for feedback and great scoreHope to see you again soon in our hotelBest regardsCheltenham Chase Hotel Team