Férias para Centro - Supmza 001

This experience was mind blowing. Have visited multiple hotels but this one is one of its kind. Property, room, cleanliness, amenities were all top notch, but what really stood out was the staff and the food. Food is michelin star grade, without a question. Restaurants DAO, NOI, Bocados were out of this world… When talking abouts staff, i’m basically speechless. Intelligence paired with kindness, manner and they were all seeking to make every single of your moments unforgettable: special thanks to Marcia our concierge, Jose & Jesus the mixologists, and the best waiters EVER Manuel and Yamil on the rooftop, Fernando at NOI. Honestly, i could write this review for hours, was a lifetime exoerience for us to be there. Everything was way beyond our expectations. One thing to keep in mind though: beach is not the best, this is not your place if that is your point. But honestly, Isla mujeres is like 40min away from there, with Playa Norte which is one of the TOP beaches in Mexico. There is also a construction going on next to the hotel, they are bulding Lemuria their new property, but there were little to no discomcofrts about that. They even pay attention to crank up the music when there is noise.

Tudo muito excelente. Ótimo, espero voltar logo

Arrived early, could not receive room until 4:00 due to the fact that it was still being cleaned, after receiving room we found stained bed sheets, a dead bug on the bed, and must’ve been the previous guests hair in the shower, notified staff and they came up for an entire reclean as we stood there and waited, the next day we entered our room at 4:30 after leaving it at 10am to go to the pool and came back to it not being cleaned and stood there as cleaners came up, this resort is not to kids friendly as there is not much for the kids to do the only great thing about this resort is that the steak house and Chinese restaurant were great, personally would not go back, as we’ve been to many other resorts and have not had these issues

Leiam esse comentário antes de ir a playa del Carmen.fomos cheios de expectativas para o hotel por termos comprado privilegie..mas se irão a estas praias entre abril a outubro.. não façam como eu.leiam o monitoramento de sargassum.que são algas que existem em muita quantidade nesta época. ..fomos de férias em casal e para nossa surpresa a área do hotel privilegie estava em reforma.tivemos que trocar por um quarto inferior,trocamos de quarto e acordamos com barulho de obras,tive que voltar e reclamar novamente para por favor pararem que quebrar paredes as 8 da manhã.mas isso não é o pior...as algas eram absurdamente em abundância um cheiro de esgoto em todo o hotel,mas isso sei que é problema da natureza o hotel fez o que pôde,faziam limpezas diárias..mas eram tantas que todos os dias saiam caminhões cheios e isso não é exagero não. Enfim toda área de privilegie da praia interditada perto do mar.. não pudemos usar...no nosso 3 dia que conseguiram limpar mais a areia e o cheiro diminuiu..para encerramento.hotel é muito bem cuidado em estrutura,comida razoável, restaurante francês maravilhoso e em especial agradecer nosso mordomo Juan,que diante da situação de algas e barulho fez tudo o que pôde para nós dar mais conforto..esses comentários não são prejudicando o hotel.mas para quem for vejam antes de ir sobre sargassum e algas para não a acabar com a viagem,mar azul nesta época nem pensar,era como lodo,marrom.mas infelizmente são obras natureza del Carmen é a mais prejudicada