This resort was very nice! A great place to stay in Carlsbad for solo travelers or families. I will preface this review by saying, the location/resort was beautiful and I would stay here again. However, the check-in process/communication with the property manager could have been better prior to arrival.
This was my first time traveling to California, and I rated the check-in process and communication with the property manager lower due to my multiple attempts to confirm my check-in time. After my first inquiry if early check-in prior to 4pm was possible, I was asked what time I would like to arrive and when I provided a response of 1pm, I didn’t hear back. I received a follow-up text with more instructions the morning of my check-in, and when I asked again if I was confirmed to check in early, the property manager told me they would be in touch after their inspection, but I never heard back.
Regardless of if early check-in applied to my room or not, I would have appreciated if the property manager would have communicated more clearly and confirmed/denied my request instead of making it seem like it was a possibility only to never confirm. I would have more than likely adjusted my schedule accordingly instead of sticking close by “in case” I was contacted early.
I would recommend this resort for those interested. However, I would encourage the property managers to be more upfront with guests if early check-in is not available so they can plan appropriately.