Thank you Fernando, That is correct, we are not a Hotel; we are an apart-hotel. We are sorry about your lost key, it is not just a copy we do; due to security reasons, we have to purchase a new key-chain and replace it. (Don´t you will do that for your home?) Please accept an apologize for the delay of invoice. We did send you the invoice, but you wanted it to correct it and this delayed the process. Hope to see you on a further time...

Ivan, Nós convidamos você a experimentar o nosso novo padrão de qualidade que oferecemos agora! Sem dúvida, vamos sair com uma boa sensação. Com os melhores cumprimentos,

Nós convidamos você a experimentar o nosso novo padrão de qualidade que oferecemos agora! Sem dúvida, vamos sair com uma boa sensação. Com os melhores cumprimentos,

YES IT IS, the hotel is close to the marine

Para nosotros es muy importante su comentario, Gracias!

Gracias por sus comentarios.

Thanks for your comments, are importants for us!

Muchas gracias por su comentario Sr. Daniel, tomaremos en cuenta sus sugerencias para la mejora de nuestros servicios.

Muchas gracias Sr. Ignacio. Para nosotros fue un placer tenerlo en nuestras instalaciones, esperamos se repita.

Gracias por su comentario.

Thanks for your feedback, we hope to have you back soon!

We are so sorry your reservation was not as expected, but please, let us know what went wrong for us to take a better care of you next time.

Thanks for your comment we appreciate you took the time to give us your feed back and hope to see you soon.

Thank you very much for your feedback, our restaurant is under maintenance for the moment, but we will soon be back up and running, we truly apologize for the inconvenience that this situation might have cost you, be next time we promise will be better, hope to see you soon.

Sorry to see that your stay did not go as planed, please let us know what happened so we can improve for you and our future guests, i hope you give us an other try to change that perception, thank you for your visit.

Dear guest, Thank you very much for reviewing us regarding your recent stay in our hotel. We are very happy to know that you enjoyed very much our property. We hope to welcome you once again and keep making of your holidays an unforgettable experience. Best regards,

Dear guest, Thank you very much for reviewing us regarding your recent stay in our hotel. We hope to welcome you once again and keep making of your holidays an unforgettable experience. Best regards,

Dear Guest. Although we sincerely regret your disappointment with your stay in our Apart-Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best Regards,

Dear Guest. Thank you for sharing your feedback on your recent retreat experience among us, our main goal being to ensure we keep on delivering unforgettable vacations. We are eager to have the opportunity to welcome you again in our property.

Dear guest, Thank you for staying with us and for your lovely review. We love to know that you had a great vacation with us. We value very much your honest feedback, and we trust next time you visit us, we will totally exceed your expectations Very sincerely,

We love to know that you like our property and that you had a great vacation with us. Please be sure we will recognize María for delivering a great service to you. Thank you for reviewing our resort. We value very much your honest feedback, and we trust next time you visit us, we will totally exceed your expectations. We sincerely hope to have the opportunity of welcoming you back. Very sincerely,

Estimada Migue, Gracias por hospedarte con nosotros. Nos agrada saber que disfrutó de nuestras facilidades. Lamentamos no haber podido cubrir sus expectativas referente al desayuno. Su percepción es importante para nosotros y por ello hemos comunicado su comentario al departamento pertinente para hacer mejores que eviten este tipo de reporte en el futuro. esperamos tenerte de vuelta pronto! Cordialmente,

Many Thanks! It is always a pleasure! Definitely you can consider us as your second home in Punta Cana! Look forward to see you soon!

Thank your for your review and for trusting us with your stay.

Dear Pamela, We would like to start by thanking you for visiting us. We are truly delighted to hear of the wonderful vacation time you had and how much you appreciated our service. Thanks for your consideration of our team’s hard work. We look forward to your next visit. Warm Regards,

Dear Teresa, What a pleasure it is to hear of your wonderful trip! We look forward to welcome you back at Essenza Retreats in the near future. Warm Regards,

Dear Jennifer, Thanks a lot for your sincere appreciation of our location and services.Thanks for choosing us as your vacation destination for the second time. We are delighted to know of the great experience you had and the outstanding service you received from me. I feel honored by your kind words. Whenever you feel the need to relax and be pampered in a beautiful Caribbean atmosphere, just come visit us again. We will be awaiting your return. Warm Regards,

Gracias por elegir Essenza Retreats! esperamos regrese prontamente!

Estimada Huésped, Es un gran placer saber que ha disfrutado plenamente su estadía y que ha apreciado sinceramente nuestro complejo. Gracias por su comentario. Estaremos esperando su regreso en un futuro no muy lejano. Cordial Saludo,

Many Thanks! It is always a pleasure! Definitely you can consider us as your second home in Punta Cana! Look forward to see you soon!

Thank your for your review and for trusting us with your stay.

thank you

Thank you!

Muchas Gracias!

thank you!

thank you!

Thank you! Look forward to see you soon!

thank you!

Gracias Hector. Los precios son mostrados en USD para facilitar y tener una idea de la cantidad a pagar. Recordemos que estamos en una zona turística y llegan huéspedes de muchos países. El cobro se hace en moneda local, debido a que es la moneda que se usa en nuestro país.

Muchas Gracias por sus comentarios, los tomaremos en cuenta.

thank you!

Muy amable por sus comentarios.

Thank you for your feedback. We will follow up.

Gracias, si se pone como Anónimo no podremos atender su caso.

Thank you for the feedback! Look forward for you next time.