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Avaliações de Viva Tangerine by Wyndham, A Trademark All Inclusive

3.5 out of 5
Viva Tangerine by Wyndham, A Trademark All Inclusive
Carretera Sosua-cabarete, Cabarete, Puerto Plata

Avaliações

7,4

Boa

Nota 10 - Excelente. 360 de 1002 avaliações" "
Nota 8 - Boa. 255 de 1002 avaliações" "
Nota 6 - Ok. 167 de 1002 avaliações" "
Nota 4 - Insatisfatória. 85 de 1002 avaliações" "
Nota 2 - Terrível. 135 de 1002 avaliações" "

8,0/10

Limpeza

8,2/10

Serviço e funcionários

7,4/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I like everything was nice experience
Hospedou-se por 6 diárias em abr. de 2024

8/10 - Boa

Tatsiana

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good stuff, good food. Great beach. A lot of people during the weekend, need to wait for the dining table.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 29 de abr. de 2024
Dear Tatsiana,Thank you for giving us the opportunity to serve you at Viva Tangerine by Wyndham. We are pleased to know that you had the opportunity to enjoy your vacation at our resort.It is a pleasure to know that our services and facilities met your expectations, the satisfactory comments of our guests are our best reward.Do not forget that we will be honored to receive you on your next visit to CabareteSincerely,Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Dominga

Pontos positivos: Condições e instalações da propriedade
Every think y good
Hospedou-se por 1 diária em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 29 de abr. de 2024
Dear Dominga,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

6/10 - Ok

Annie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Food not good. The entertainment was very good. Animation team was very good and friendly. Wi-Fi was sometimey. Do not think I would return.
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 28 de abr. de 2024
Dear Annie,Thank you for publishing your positive review on Expedia.Our continuous commitment is to provide a quality service to all off our guests. Therefore it is very rewarding receiving your feedback regarding your recent stay at our property. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Tangerine by WyndhamBest regards,Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Gris

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 29 de abr. de 2024
Dear Gris,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

8/10 - Boa

Georgina

Pontos positivos: Limpeza e serviço e funcionários
N
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 27 de abr. de 2024
Dear Georgina,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer Care

8/10 - Boa

Ana Taveira Da

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 23 de abr. de 2024
Dear Ana Taveria,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer Care

10/10 - Excelente

Richard

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was outstanding with my wife and daughter.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 20 de abr. de 2024
Dear Richard,Thank you so much for your valuable comments on your family vacation at Viva Tangerine by Wyndham. It is very important to us to receive feedbacks and to know that you had a pleasant vacation.Please remember that we will be glad to welcome you back at Viva Tangerine by WyndhamSincerely,Customer Care

6/10 - Ok

Alexis Vinicio

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The staff is very friendly, the food is awful, the same music every single night, they have a (not smoking sign everywhere, but people ignore them, and nobody reinforce the rules, they need to take in consideration the nonsmoker people, to many flies everywhere specially flying around the food, the younger entertainers staff vaping the whole time. Signature restaurants serve the same food they serve on the buffet. Water sometimes came out dirty and cold, not hot water, Viva club manager, Luis very rude. We feel pressure to take the VIP offers they have.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 20 de abr. de 2024
Dear Alexis,Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property, but regret that not everything was perfect. We assure you that the involved departments were informed about these incidents and we will do our utmost to improve the quality of our services. Please do not forget that we will be pleased to welcome you back at Viva Tangerine by WyndhamBest regards,Customer Care

6/10 - Ok

ELZBIETA ANNA

Viagem a dois
Pontos positivos: Serviço e funcionários
Food was horrible, moldy bathrooms, everything else was ok, just ok.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 18 de abr. de 2024
Dear Anna,We appreciate the time you dedicated to write your remarks about your stay. Your review will assist us in our commitment to improve in all aspects of our operations.We regret not having been able to fulfill your expectations.Thank you for the opportunity to serve you at our resort.Kind regards,Customer Care

2/10 - Terrível

Christopher

Viagem com a família
Most of the staff are unfriendly, rude.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 15 de abr. de 2024
Dear Christopher,Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your comments.We apologize for the inconvenience that you might have experienced.Please do not forget that we will be pleased to welcome you back at CabareteKind regards,Customer Care

10/10 - Excelente

LARISA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is incredible resort, we are so happy to got chosen Viva Tangerine!
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 15 de abr. de 2024
Dear Larissa,Thank you for giving us the opportunity to serve you at Viva Tangerine by Wyndham. We are pleased to know that you had the opportunity to enjoy your vacation at our resort.It is a pleasure to know that our services and facilities met your expectations, the satisfactory comments of our guests are our best reward.Do not forget that we will be honored to receive you on your next visit to CabareteSincerely,Customer CareViva Tangerine by Wyndham

8/10 - Boa

Daneybi

Viagem a dois, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Limited access for handicapped
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 12 de abr. de 2024
Dear Daneybi,We appreciate the time you dedicated to write your remarks about your stay at Viva Tangerine by WyndhamWe always ask our guest, for any request or need during your stay, you can kindly approach the guest service desk or reception. We are here to assist you and ensure that your experience is as pleasant as possibleWe regret not having been able to fulfill your expectations. Kind regards,

6/10 - Ok

Joel

Pontos positivos: Limpeza
Resposta de Viva Tangerine by Wyndham em 10 de abr. de 2024
Dear Joel,Thank you very much for taking the time to post your rating.Your score means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,

8/10 - Boa

Jubin, New Milford

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Reasonable all inclusive resort at DR. Easy beach front access and other areas of interests in Puerto Plata. Dining options are limited and the food was not the best quality, especially the buffet service. Room was clean and the staff were very cooperative.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 7 de abr. de 2024
Dear Jubin,Thank you for giving us the opportunity to serve you and your friends at Viva Tangerine by Wyndham during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests.We look forward to your return visit and again thank you for choosing to stay with us at Viva Tangerine by WyndhamKind regards,Customer CareViva Tangerine by Wyndham

8/10 - Boa

Sabin, New City

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 7 de abr. de 2024
Dear Sabin,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Miguel

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff carry the hotel. Security guard show me the parking space. Somebody took the luggages and took us to our room. We received call for picking up the luggages. The shows were impressive.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 6 de abr. de 2024
Dear Miguel,Thank you for choosing Viva Resorts by Wyndham for your stay.Reading your positive review is a real reward for the entire team here at Viva Resorts by Wyndham and we are very happy to know that we have achieved our goal of offering you a memorable stay at our Viva Tangerine by Wyndham Resort. Your kind remarks regarding our staff will be passed on to them.We look forward to offering you a second unforgettable holiday at one of our properties in Mexico, The Bahamas or the Dominican Republic.Kind regards,Customer CareViva Tangerine by Wyndham

2/10 - Terrível

Soubin

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not clean, terrible housekeeping, limited food, 2hour waiting in the restaurants , did t ha ewater to take showertwo days, iwould not recommend tbis place at all
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 6 de abr. de 2024
Dear Soubin,Thank you for the review regarding your recent stay at Viva Tangerine by WyndhamWe are sorry your experience did not meet your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Viva Tangerine by Wyndham.Kind regards,Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Maira, decatur

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I like everything
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 6 de abr. de 2024
Dear Maira,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

4/10 - Insatisfatória

Caroline

Viagem em grupo, Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The Place is old and need some renovations. The rooms are ok but the beds quite bad. one pool not super big but quite filthy . Only one bar with poor mix beverage, and bad service . The food at the buffet is not good and the labeling about allergies is often wrong . ( I m celiac and I ve been sick the first night ) Italian restaurant is good . Not a 4 star, barely a 3 . The beach is beautiful and when the weather is fine ( we had reg flag the 2 first days) the water is amazing
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 6 de abr. de 2024
Dear Caroline,Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Cabarete. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.Thank you for the opportunity to serve you at our resort.Best regards,Customer CareViva Tangerine by Wyndham

2/10 - Terrível

Maria

Pontos negativos: Limpeza e condições e instalações da propriedade
Food was not good.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Viva Tangerine by Wyndham em 6 de abr. de 2024
Dear Maria,We appreciate the time you dedicated to write your remarks about your stay. Your review will assist us in our commitment to improve in all aspects of our operations.We regret not having been able to fulfill your expectations.Thank you for the opportunity to serve you at our resort.Kind regards,Customer CareViva Tangerine by Wyndham

8/10 - Boa

Hilda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Espectacular
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 7 de abr. de 2024
Estimado Hilda,Nuestro más sincero agradecimiento por sus amables comentarios y por tomarse el tiempo para compartirlos en Expedia. Nos complace saber que disfrutó su estancia en nuestro hermoso hotel y estaremos encantados de darle la bienvenida nuevamente. Atentamente,Servicio al Huésped del hotelViva Tangerine by Wyndham

10/10 - Excelente

Maira, decatur

Viagem a dois, Viagem com a família
Friendly staff, amenities, a lot of activities
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 3 de abr. de 2024
Dear Maira,We highly appreciate the fact that you took your precious time to write a detailed review. It is a pleasure to know that you were able to enjoy our services and facilities. Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests.Reviews like yours serve to motivate us even more. We would like to thank you for your preference and we hope to have the chance to welcome you back soon.Best regards,Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Anibal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Me gusta mucho pero deben de tener más variedad en las comidas , la habitaciónes tienen que cambiar las puertas, y que instalen una cacha de baqueboll solo hay de tenis
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 3 de abr. de 2024
Estimado Anibal,En nombre de Viva Tangerine by Wyndham les saludamos y agradecemos a su vez el tiempo que han dedicado en compilar este hermoso comentario sobre su experiencia en nuestro hotel.Nos satisface sobremanera saber que nuestro hotel cumplió con sus expectativas.Tenga por seguro que las personas que nos visiten referenciados por ustedes, encontrarán un hotel con gente dispuesta a brindar un servicio y trato con alegría y dedicación.Gracias por resaltar de manera especial la gran labor de nuestro equipo humano, apreciamos enormemente este detalle. Tenga por seguro que no nos desviaremos del camino que hemos elegido.Saludos cordiales,Servicio al Huésped del hotelViva Tangerine by Wyndham

10/10 - Excelente

Bernard

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 21 de abr. de 2024
Dear Bernard,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

10/10 - Excelente

José

Resposta de Viva Tangerine by Wyndham em 3 de abr. de 2024
Dear Jose,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

8/10 - Boa

felipe

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 20 de abr. de 2024
Dear Felipe,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer Care

10/10 - Excelente

Maryana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel! a lot of fun. a great place to be with a family. Awesome activities for children and grown-ups all day long. Beautiful hotel with a clean, large beach highly recommend it for your perfect vacation
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 31 de mar. de 2024
Dear Maryana,We appreciate your valuable feedback about your stay at Viva Tangerine by WyndhamIt is really rewarding to read your positive comments and we are glad to know that your stay at Viva Tangerine by Wyndham was enjoyable.Thank you for choosing our resort and for recommending us.Kind regards,Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Jiaire Anton

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The scenery was beautiful
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 30 de mar. de 2024
Dear Jiaire, Thank you for choosing Viva Tangerine by Wyndham for your vacation. We are pleased to know that our activities and hotel were to your liking, and we look forward to your prompt return.Kind regards,Customer Service

10/10 - Excelente

Rosalba

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Firefly staff
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 30 de mar. de 2024
Dear Rosalba, Thanks for choosing to stay in our Viva Tangerine by Wyndham.We are glad to know that you had an memorable vacation and we afford our goal of satisficing your expectations.We hope to welcome you back for offering you another awesome stay.Best regards,

10/10 - Excelente

Alexey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Viva Tangerine is one of the best all inclusive hotels in the area and for shure the best at Cabarette beach. Spent one week there. Family friendly. Hotel size is just about right, not too big, not too small and that makes every guest special. Hotel has a big pool just in front of the ocean. Bar is good. All kind of drinks in there. Good buffet and three a la carte restorants. If you stay for a week you can pick each of them. We tried two: Fusion and Mexican and they were good. Very fast service. Usually I dont like a la carte because of waiting time, but its not this case. Seems like hotel managment makes work right. All staff is very friendly. Etertainment team just grait converting hotel routine into adventure. For thouse who like to play volleyboll, the net and ball is in there at the beach. Hotel has water sport activities like kayaks, paddleboards, sail boat, diving senter. While hotel located at one the famous kite beaches in the world and you want to try that, many kite scools arround and one of them just around the corner. Within 5-10 min short walk from outside of hotel you'll find everything you need like supermarket, pharmacy or car rental with very reasonable prices. So you can rent a car and explore the area wich is way more nature compare to other side of the island. Withis in 100-150 mi around you'll find everything from beutiful uncrowded beaches to caves, waterfalls, lagunas and underground lakes. Will definitely come back some day.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 28 de mar. de 2024
Dear Alexey,We would like to thank you for sharing your review with other travelers on Expedia. We truly appreciate you choosing Cabarete and especially our resort for your family vacation. We are thrilled to hear you had an excellent time with your family and hope that your detailed review will help other visitors to choose us.Your comments about the friendliness of our staff motivate us to provide an even better service to our customers. One more time, we would like to thank you for your preference and we hope to have the chance to welcome you back soon.Warm regards,Customer CareViva Tangerine by Wyndham

4/10 - Insatisfatória

Sean

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
If you want to eat good go outside property
Resposta de Viva Tangerine by Wyndham em 27 de mar. de 2024
Dear Sean,Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Cabarete. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.Thank you for the opportunity to serve you at our resort.Best regards,Customer CareViva Tangerine by Wyndham

6/10 - Ok

PATRICK

Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 14 de abr. de 2024
Dear Patrick,Thank you very much for taking the time to post your rating.Your score means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Tangerine by Wyndham

4/10 - Insatisfatória

Mark

Viagem em grupo
Pontos negativos: Limpeza e comodidades
Room was moldy, which is not good for a person with lung cancer, such as myself. The food was mediocre at best. Other resorts / hotels in Dominican Republic have much better food. Staff not so friendly. Restaurants that needed reservations were understaffed and seemed to rush people through their meals.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 24 de mar. de 2024
Dear Mark,Thank you for taking the time to write your feedback regarding your stay in our property. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.The incident that you mentioned has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us.We remain at your entire disposal.Kind regards,Customer CareViva Tangerine by Wyndham

8/10 - Boa

Jorge

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We have a great time in family!!!great staff !!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 25 de mar. de 2024
Dear Jorge,Thank you very much for taking the time to post your commentary.We would like to express our gratitude for choosing our Resort. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort.We would be honored to welcome you back in a near future.Kind regards,Customer Care

8/10 - Boa

Brian Kenneth

Hospedou-se por 7 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 13 de abr. de 2024
Dear Brian,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer Care

6/10 - Ok

Ravan, Brooklyn

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
During my recent stay at Viva Tangerine, I experienced a mix of positives and negatives that I believe potential guests should be aware of. One of the notable issues I encountered was the behavior of some male staff members. While most of the staff were professional and courteous, there were instances where certain male staff members were overly friendly, especially towards women traveling alone. This eagerness to push themselves on guests was off-putting and, at times, unsettling. Another aspect that left much to be desired was the quality of the buffet food. While there were one or two meals that were passable, the overall quality was disappointing. Many guests, myself included, found the variety and taste lacking. Additionally, the rooms themselves were outdated, echoing the sentiments of other guests who had stayed there previously. However, one of the hotel's strengths is its convenient location within the town. The entertainment was really good and It’s 20min from the airport, so if your flight is delayed no rush! It's great to have the option to step out and explore the local food scene, especially since the hotel is situated in an area with several dining options within walking distance. Nonetheless, it's frustrating to pay for food outside the hotel when it's supposed to be included in the all-inclusive package. This discrepancy between expectation and reality regarding food costs can be a significant downside for budget-conscious travelers.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 24 de mar. de 2024
Dear Ravan,We would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve our services.Thank you once again for your comments. It would be a pleasure to welcome you back to our resort in the near future and to show you our improvements.Best Regards,Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Shyanne Angie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff, definitely perfect for a family getaway. Many activities for children & adults!
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 24 de mar. de 2024
Dear Shyanne,We are grateful for your remarks and especially we are happy to know that you had a memorable Stay at our Resort.Thank you for recommending Viva Tangerine by Wyndham and please do not forget that we will be pleased to welcome you back anytime.Best regards,Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Nathalie

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 22 de mar. de 2024
Dear Nathalie,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

6/10 - Ok

Amy

Viagem em grupo
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
It wasn’t what I was expecting. From what we saw from pictures, it appeared like a more put together resort. The room had wallpaper peeling off the walls. One light worked in the room. We had to call maintenance to fix the issue. When the main light was being fixed, water poured out of the covering of the light and splatted on the floor. The ceiling paint was peeling and hanging from the ceiling due to the water damage of the AC. Definitely a more family friendly resort, if that’s not what you are looking for. Staff were very accommodating and were very intentive.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 19 de mar. de 2024
Dear Amy,We appreciate the time you dedicated to write your remarks about your vacation. Please accept a sincere apology for any inconvenience that you might have experienced. It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services, that’s why we have taken all the necessary actions in order to avoid this situation occurs again. Thank you again for your feedback. Kind regards, Customer CareViva Tangerine by Wyndham

10/10 - Excelente

Jessica A, Morrison

Viagem com família e crianças pequenas
Pontos positivos: Comodidades e condições e instalações da propriedade
Being able to walk to restaurants and shop in in the stires clpse by
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Viva Tangerine by Wyndham em 18 de mar. de 2024
Dear Jessica,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

6/10 - Ok

thomas

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
It was good but not to many dining options
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 18 de mar. de 2024
Dear Thomas,We appreciate the time you dedicated to write your remarks about your stay at Viva Tangerine by WyndhamThanks for your kind comments about our staff and service. We regret not having been able to fulfill your expectations. Thank you for choosing to stay with us.Kind regards,Customer CareViva Tangerine by Wyndham

6/10 - Ok

Jillian

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 5 de abr. de 2024
Dear Jillian,Thank you very much for taking the time to post your rating.Your score means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Tangerine by Wyndham

4/10 - Insatisfatória

RAHSHAWN JAVON

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Before going to this property, I read the reviews and thought, it looks nice I think the reviewers were a little harsh, but I witnessed for myself that they weren’t. The best thing about this property is some of the staff. They were friendly and eager to help. The buffet can use an update. If you eat pork, you’ll be happy. I only eat chicken and fish, so breakfast was limited to carbs and fruits, lunch was ok, but if you were in line, staff members would cut the line in front of guests. Never have I seen that at ANY resort I’ve visited. The drinks were not well made , so if you’re a drinker, be prepared for long lines and small glasses lol. The doors are not properly sealed, so not only the light comes into the room from the hallway, but you can hear all the noise as well. No washcloth in my son’s room and when he called, it took them an hour to get them to him. Restaurants are very small, so getting a reservation is almost impossible because the people who have bought their version of timeshares, has priority over everyone else and they’re not embarrassed to say that to the guest either. If you’re a surfer or love water sports, this beach is for you. Water is very rough, so you can go in and get beat up by the water, or you can stay by the pool. Btw, no umbrellas at the pool. My opinion on this resort is that they cater only to the people that buy into their timeshare and not all there guests. I guess they don’t value the fact that we all paid to stay.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Viva Tangerine By Wyndham em 16 de mar. de 2024
Dear RAHSHAWN JAVON,Thank you for taking the time to write your feedback regarding your stay in our property. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.The incident that you mentioned has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us.We remain at your entire disposal.Kind regards,Customer CareViva Tangerine by Wyndham

10/10 - Excelente

domingo

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 3 de abr. de 2024
Dear Domingo,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

10/10 - Excelente

robin james

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
An overall great value
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 10 de mar. de 2024
Dear Robin James,Thank you for your positive review.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

8/10 - Boa

David

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed the various entertainment options available
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 13 de mar. de 2024
Dear David, Thank you for your comment, it's a pleasure to know that you enjoyed your last vacation at our resort Viva Tangerine by Windham. Best regards.

8/10 - Boa

Melanie

Hospedou-se por 6 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 29 de mar. de 2024
Dear Melanie,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Customer CareViva Tangerine by Wyndham

6/10 - Ok

Saoud

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The staff at the resort the was good. They were incredibly helpful, friendly, and made our stay enjoyable. The pool and beach area were perfect for relaxing and felt safe. The availability of food and drinks was convenient and refreshing. However, I did encounter a few issues with my room. The ceiling light was not working, and there was no hot water in either of the rooms. Additionally, we had to reset the door cards for both rooms as they were not functioning properly. They had to change the battery in one of the door system at midnight becuase the card wasn't working. Furthermore, the air conditioning in my room didn't work until 1am on my last night. The room became unbearably hot, and I was sweating excessively. I reported this issue multiple times since my arrival, but they were not resolved until midnight on my last night. It was frustrating to deal with the lack of cold air, especially considering I had made numerous reports. Finally, after sending someone to fix it, I was able to enjoy some much-needed cool air. Despite these issues, I found the overall ambiance of the place to be nice and relaxing.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 8 de mar. de 2024
Dear Saoud ,Thank you for publishing your positive review on Expedia.We are glad to know that this was your second time visiting us and that was even better than the first one.Our continuous commitment is to provide a quality service to all off our guests, please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Tangerine by WyndhamBest regards,Customer CareViva Tangerine by Wyndham

6/10 - Ok

sabal

Viagem com a família
The food At breakfast was very good, lunch & dinner is mediocre…salad was good , some veggy dishes were good but the meat dishes is horrible.The beef chewy,the fish not fresh, the chicken pieces were small and cannot be easily recognized as chicken.The lunch food was also repeated for dinner , all at the same day(3/5/24)
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Viva Tangerine by Wyndham em 7 de mar. de 2024
Dear guest,We would like to thank you for sharing your review with other travelers on Expedia. We truly appreciate you have chosen Cabarete and especially our resort for your recent vacation. We are thrilled to hear you had an excellent time and hope that your detailed review will help other visitors to choose us.Rest assure that your suggestion have been taken into account for improving the quality of our services.Please do not forget that we will be pleased to welcome you back at Viva Tangerine by WyndhamBest regards,Customer CareViva Tangerine by Wyndham