Salas para tratamentos a dois, tratamentos corporais

Avaliações de Mystery Hotel Budapest

5 out of 5
Mystery Hotel Budapest
Podmaniczky utca 45., Budapest

Avaliações

9,6

Extraordinária

Nota 10 - Excelente. 295 de 374 avaliações" "
Nota 8 - Boa. 63 de 374 avaliações" "
Nota 6 - Ok. 11 de 374 avaliações" "
Nota 4 - Insatisfatória. 2 de 374 avaliações" "
Nota 2 - Terrível. 3 de 374 avaliações" "

9,8/10

Limpeza

9,6/10

Serviço e funcionários

9,4/10

Comodidades

9,8/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

samantha

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent
everything was great!
Hospedou-se por 3 diárias em set. de 2023
Resposta de Anikó Horváth, General Manager em 22 de set. de 2023
Dear Samantha, Thank you for taking the time to share your review. We are delighted that you found everything to be great during your stay with us. We look forward to welcoming you back soon. Best regards, Anikó Horváth, General Manager

8/10 - Boa

MARCELA

Hospedou-se por 3 diárias em abr. de 2023
Resposta de Anikó Horváth em 3 de mai. de 2023
Dear Marcela,thank you for your feedback.We hope to welcome you back soon.Best regards,Anikó HorváthGeneral Manager

8/10 - Boa

Davidson

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Duas coisas a corrigir : 1- O restaurante do hotel estava fechado para jantar e somente o Rooftop aberto. Porém Lotado e atendendo quem não era hóspede . O hóspede que deseja jantar precisava sair do hotel , isso não é bom O estacionamento não fica no hotel , 4 quadras de distância e esse informação não consta
Hospedou-se por 2 diárias em mai. de 2022
Resposta de Zoltán Árvai, General Manager em 14 de jun. de 2022
Dear Davidson, Thank you for your review, based on your feedback and suggestions we are trying to improve our services. Otherwise we really hope you have enjoyed your stay with us and we hope we can welcome you back in our hotel in the future. Best regards from Budapest,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2019
Resposta de Ági em 20 de jul. de 2019
Dear Guest, We’re thrilled to learn that you have enjoyed your stay! Our main goal is to fulfill all our dear guests’ requests and we are constantly pursuing to provide the best services for our gentle guests, just like you. We do hope to have the pleasure to welcome you back in the near future! Thank You for your kind review, it means a lot to us! The Mystery Hotel Budapest Team

8/10 - Boa

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Anikó Horváth em 2 de mai. de 2024
Dear Daniel,thank you very much for sharing your feedback with us. We truly hope that next time you will enjoy the 5-star experience and atmosphere with us.Best regards,Anikó HorváthGeneral Manager

10/10 - Excelente

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful facilities!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Anikó Horváth, General Manager em 23 de abr. de 2024
Dear James,Thank you for your kind words. We are delighted to hear that you enjoyed our wonderful facilities. Your feedback is greatly appreciated, and we look forward to welcoming you back in future.Best Regards,Anikó Horváth,General Manager

10/10 - Excelente

Lulu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was our wedding anniversary celebration. We stayed at The Mystery Hotel for 5 nights. Every single hotel staff and management team provided attentive professional service. From the front desk, breakfast, and room service to the spa, we are being taken wonderful care of every day. It felt like home. We are rating 10 out of 10 for our amazing experience. The fact that The Mystery Hotel honored the VIP perks and upgrade when available, Expedia should rank it on top of the VIP hotel list. Everyone should look no further and always choose to stay at The Mystery Hotel whenever you are in Budapest.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Anikó Horváth, General Manager em 19 de abr. de 2024
Dear Lulu,We are truly grateful for your kind words and for choosing The Mystery Hotel to celebrate your wedding anniversary. It brings us immense joy to hear that you felt at home during your 5-night stay and that our staff provided you with attentive and professional service across all departments. Your perfect rating and appreciation of our cleanliness, staff, service, amenities, and property conditions mean a lot to us.It's amazing to hear that we belong to the VIP hotel list in your opinion. We are committed to maintaining and exceeding the high standards that we have set, and we look forward to welcoming you back for future celebrations.Best Regards,Anikó Horváth,General Manager

10/10 - Excelente

William

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic hotel! Short walk from the central train station. Easy to walk for sightseeing to the old town. Great front desk staff.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Anikó Horváth, General Manager em 9 de abr. de 2024
Dear William,Thank you for your fantastic review!We are thrilled to hear that you enjoyed your stay with us and found our hotel conveniently located for sightseeing. It's wonderful to know that you were pleased with our front desk staff, cleanliness, service, amenities, and property conditions.Your feedback is truly appreciated and we look forward to welcoming you back for another fantastic stay.Best Regards,Anikó Horváth,General Manager

10/10 - Excelente

Bon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful and luxurious
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Anikó Horváth, General Manager em 17 de mar. de 2024
Dear Bon,Thank you for your positive review highlighting the beauty and luxury of our hotel. We are delighted to hear that you enjoyed your stay with us and experienced our high standards of hospitality. We look forward to welcoming you back for another wonderful stay.Best Regards,Anikó Horváth,General Manager

10/10 - Excelente

Tom

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exceptional.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Anikó Horváth, General Manager em 12 de mar. de 2024
Dear Tom,Thank you for your exceptional review highlighting the cleanliness, staff service, amenities, and property conditions of our hotel. We are thrilled to hear that you had such a positive experience during your stay. We look forward to welcoming you back for another outstanding stay.Best Regards,Anikó Horváth,General Manager

10/10 - Excelente

Sasha

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would give ten stars if I could. The staff were so helpful and kind, and really went out of their way to help me. I was upgraded to the Mona Lisa suite, and the big luxurious tub was such a treat after a long day traveling. Wonderful shower/toiletries products and lots of thoughtful touches. The bed was large and comfortable. The room and entire hotel are so ornate and beautifully decorated with some fun twists. Limited room service menu, but food was amazing and service was very quick. Nespresso machine with everything you need for the perfect espresso. Breakfast in the great hall had many yummy options. Treated myself to a massage at the spa, which was wonderful. Staff stored my luggage for free after checkout. Such an incredible hotel, wish I could’ve stayed longer. Thank you, Mystery Hotel and staff!
Resposta de Anikó Horváth, General Manager em 28 de fev. de 2024
Dear Sasha,We are truly grateful for your glowing review and the kind words you have shared about your recent stay with us. It's delightful to hear that our staff's hospitality, the luxurious amenities, and the thoughtful details in your suite, including the Mona Lisa upgrade, made your stay memorable. We are pleased to know that you enjoyed the dining options, room service, and the spa experience. We are committed to maintaining the high standards of cleanliness, service, and amenities that you experienced during your stay. We look forward to welcoming you back for another unforgettable stay at Mystery Hotel!Best Regards,Anikó Horváth ,General Manager

10/10 - Excelente

Nolwazi

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing hotel, clean, great service. Very luxury and the spa is by far the best thing.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Anikó Horváth, General Manager em 20 de fev. de 2024
Dear Nolwazi,Thank you for your kind words and for highlighting the aspects of your stay that you enjoyed. We are pleased to hear that you found our hotel amazing, with clean facilities and great service. We look forward to welcoming you back for another wonderful experience.Best Regards,Anikó Horváth,General Manager

10/10 - Excelente

Shivani

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Anikó Horváth, General Manager em 31 de jan. de 2024
Dear Shivani, Thank you for sharing your feedback. We are delighted that you had an amazing stay with us. We are looking forward to welcoming you back in future. Warm regards, Anikó Horváth, General Manager

10/10 - Excelente

ZHAO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
hotel is clean and walkable.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Anikó Horváth, General Manager em 25 de jan. de 2024
Dear Zhao,Thank you so much for the kind review! We are delighted to hear that you found our hotel clean and walkable, and that you appreciated our staff, service, and amenities. We would love to welcome you back for another enjoyable stay in future.Best Regards,Horváth Anikó ,General Manager

10/10 - Excelente

Selina

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Anikó Horváth, General Manager em 24 de jan. de 2024
Dear Selina, Thank you for sharing your perfect review. We can't wait to welcome you again in future.Warm regards, Anikó Horváth, General Manager

10/10 - Excelente

Alice

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fun, funky decor in a five star property. Enjoyed the spa (massages were excellent) and full breakfast. Our room was large and well appointed.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Anikó Horváth, General Manager em 9 de jan. de 2024
Dear Alice, Thank you for sharing your review. It's wonderful to hear that you enjoyed the fun and funky decor, as well as the excellent massages and our full breakfast. We are happy to hear that you were satisfied with your room. We look forward to the pleasure of welcoming you back for another fantastic stay.Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Zaven

Hospedou-se por 7 diárias em dez. de 2023
Resposta de Anikó Horváth, General Manager em 24 de jan. de 2024
Dear Zaven, Thank you for sharing your feedback. We are super happy that you had an excellent time staying with us. We are looking forward to welcoming you back in future. Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Darius

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Anikó Horváth, General Manager em 31 de jan. de 2024
Dear Darius, Thank you for sharing your review. We are super happy that you had a perfect stay with us. We hope to welcome you again in future!Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Meagan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing stay! The room was beautiful and clean. The spa was a great bonus. Breakfast was very good with lots of options. I would recommend this to everyone. It was out of the way of highly touristy areas, but we had no trouble walking or taking the underground to sites. Staff was wonderful and attentive.
Resposta de Anikó Horváth, General Manager em 20 de dez. de 2023
Dear Meagan, Thank you so much for taking the time to share your fantastic experience at our hotel! We are delighted to hear that you had an amazing stay and that you enjoyed the beautiful and clean room, the great spa facilities, and the delicious breakfast with plenty of options. It's wonderful to know that you found our location to be a perfect balance. Your recommendation means a lot to us. We can not wait to welcome you again in future. Warm regards, Anikó Horváth, General Manager

8/10 - Boa

Amir Peter

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Mystery Hotel
Flot hotel. Morgenmaden var ikke noget at råbe hurra for. Spa er meget lille og vandet i jacuzzi er slet ikke varm nok. Det ligger i centrum men forvent en længere gåtur på ca 20 min ind til selve gågaden. Der er dog et kæmpe Shopping center meget tæt på.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Anikó Horváth, General Manager em 20 de dez. de 2023
Dear Armin peter, Thank you for taking the time to share your feedback. It's great to hear that you found our hotel to be a pleasant place to stay. I'm sorry to learn that the breakfast did not meet your expectations. I also apologize for any inconvenience you experienced with the spa facilities. We are committed to continuous improvement, and your comments help us identify areas where we can enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Louis

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect Hotel
Amazing hotel!! Great staff, room and facilities. Would love to stay again on my next trip to Budapest.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Anikó Horváth, General Manager em 6 de dez. de 2023
Dear Louis, Thank you for sharing your feedback. We are delighted to hear that you had an amazing experience and that our staff, room, and facilities met your expectations. Thank you for sharing your amazing photos. We would be honored to welcome you back on your next trip to Budapest. Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Richard

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Mystery Hotel was a great place to stay. The rooms were clean and comfortable. The immediate neighborhood needs a cafe or bakery to make for a perfect stay. This is not the fault of the hotel.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Anikó Horváth, General Manager em 5 de dez. de 2023
Dear Richard, Thank you for taking the time to share your positive experience at the Mystery Hotel. We're delighted to hear that you found the rooms clean and comfortable during your stay. We appreciate your observation regarding the immediate neighborhood, and we completely understand the desire for a cafe or bakery nearby. In our hotel, we provide a restaurant and breakfast facility for our guests, where pastries and coffee are available. We hope to have the pleasure of welcoming you back for another great stay.Warm regards, Anikó Horváth, General Manager

8/10 - Boa

Caroline

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely hotel
Hotel was lovely and staff were very attentive. Evening meal was excellent however I would have liked a little more choice espiacally for vegetarians. Breakfast was a little disappointing as hot food not as hot as I could have been.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Anikó Horváth, General Manager em 1 de dez. de 2023
Dear Caroline, Thank you for taking the time to provide us with your feedback. We're thrilled to hear that you found the hotel lovely and our staff very attentive. Your kind words about the excellent evening meal are greatly appreciated. We have taken note of your feedback regarding the variety of choices, especially for vegetarians. Please rest assured that we are continuously working on enhancing our menu offerings to cater to the diverse preferences of our guests. If your travels bring you back to Budapest, we would be honored to have the opportunity to welcome you again.Warm regards, Anikó Horváth, General Manager

10/10 - Excelente

susan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was so pleasant and helpful, very accommodating. The dining area elegant. The decor classy cool. Too short of a stay (overnight) but wish I experienced a spa treatment.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Anikó Horváth, General Manager em 21 de nov. de 2023
Dear Susan, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that your stay at our hotel was a pleasant experience, and we greatly appreciate your kind words about our staff's hospitality. It's fantastic to know that you found our dining area elegant and enjoyed the classy cool decor. We understand that an overnight stay can be brief, but we're delighted to learn that you had such a positive impression during your time with us. Should your travels bring you back to Budapest, we would be honored to have you as our guest again. Warm regards,Anikó Horváth, General Manager

10/10 - Excelente

Helena

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Romantischer Citytrip
Sehr guter Ort für Paare. Praktische Lage um alles zu besuchen. Toller kleiner Spa Bereich (Dampfbad war aber kaputt ). Sehr freundliches Personal und exzellentes Restaurant. Einziger Kritikpunkt, dass man am Abend die Fenster im Zimmer nicht richtig abdunkeln konnte.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Anikó Horváth, General Manager em 13 de nov. de 2023
Liebe Helena, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es freut uns zu hören, dass Sie unser Hotel als einen sehr guten Ort für Paare empfunden haben, unsere günstige Lage zu schätzen wussten und unseren tollen kleinen Wellnessbereich genossen haben. Es freut mich zu hören, dass Sie unser Personal als freundlich und unser Restaurant als ausgezeichnet empfunden haben. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen durch die Fenster in Ihrem Zimmer entstanden sind. Wir wissen, wie wichtig ein gut abgedunkeltes Zimmer für einen erholsamen Schlaf ist. Wir hoffen, dass wir Sie in Zukunft wieder bei uns begrüßen dürfen. Mit freundlichen Grüßen, Anikó Horváth, General Manager

10/10 - Excelente

Simone

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Toller Standort, alles super erreichbar. Nettes Personal, gutes Essen, super Ausstattung.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Anikó Horváth, General Manager em 1 de nov. de 2023
Liebe Simone,Vielen Dank für Ihre netten Worte über unser Hotel. Wir freuen uns zu hören, dass Sie unsere Lage günstig und unser Personal freundlich fanden. Es ist auch schön zu hören, dass Ihnen unser Essen und unsere Einrichtungen gefallen haben. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Anikó HorváthHoteldirektorin

10/10 - Excelente

Lydia

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
We loved our stay here. The staff were incredibly friendly and so helpful. I only wish that the rooftop bar was open later!
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Anikó Horváth, General Manager em 30 de out. de 2023
Dear Lydia, Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you loved your stay at our hotel and that our staff provided you with friendly and helpful service. Thank you for your feedback regarding the opening hours of our rooftop bar. We look forward to welcoming you back to our hotel in future. Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Ian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Characterful and quirky. Good service, felt special.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Anikó Horváth, General Manager em 30 de out. de 2023
Dear Ian, Thank you very much for sharing your feedback. We are delighted that you had a special experience staying with us. Special thanks for mentioning our good service. We are looking forward to welcoming you back in future. Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Katarzyna, Lake Barrington

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This has been one of the best hotels I have stayed in. The rooms are great but the restaurant provides a true five star service and food. Michelin start should be awarded. Great experience.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Anikó Horváth, General Manager em 23 de out. de 2023
Dear Katarzyna, Thank you so much for your kind words and for choosing to stay with us. We are thrilled to hear that your experience at our hotel has been exceptional! We take great pride in our rooms and the level of service we offer, and it's wonderful to hear that you found them to be great. We're particularly pleased to hear that you had a fantastic dining experience in our restaurant. We hope to have the pleasure of welcoming you back to our hotel in future.Best regards, Anikó Horváth, General Manager

10/10 - Excelente

MOHSEN, Houston

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was great but aside that the front desk people were wonderful specially at night shift they truly help to make sure your safe when taking taxi, addresses, etc,
Hospedou-se por 3 diárias em set. de 2023
Resposta de Anikó Horváth, General Manager em 20 de out. de 2023
Dear Mohsen, Thank you so much for your kind words and feedback! We're delighted to hear that you had a great stay at our hotel, and we truly appreciate your recognition of our front desk team, especially those working the night shift. Ensuring our guests' safety and well-being is of paramount importance to us, and it's fantastic to hear that our staff went the extra mile to make you feel secure and comfortable during your stay. We look forward to welcoming you back in future. Best regards, Anikó Horváth, General Manager

8/10 - Boa

Akseli

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023
Resposta de Anikó Horváth, General Manager em 19 de out. de 2023
Dear Akseli, Thank you for sharing your feedback with us. We are sorry to hear that your stay was not entirely perfect. We would appreciate it if you could let us know what aspects we could improve on to ensure an even better stay in future. We hope to welcome you again in future and exceed your expectations. Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Allan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Helpful Staff
Good architecture, friendly staff. We used public transport (bus etc.) because we generally live like the locals when we travel.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Anikó Horváth, General Manager em 11 de out. de 2023
Dear Allan, Thank you for sharing your review. Thank you for your kind words about our hotel's architecture and our friendly staff! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you embraced the local experience by using public transport during your visit! Once again, thank you for choosing our hotel for your stay, and we hope to have the pleasure of welcoming you back in future.Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Anders

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bra läge, prisvärt och rent.
Väldigt trevligt hotell med hjälpsam personal och rent och snyggt. Bra läge nära stationen West End.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Anikó Horváth, General Manager em 11 de set. de 2023
Dear Anders, Thank you so much for your kind words! We're delighted to hear that you had a great experience at our hotel. Our team takes pride in providing excellent service, and it's wonderful to know that you found our staff to be helpful. Maintaining cleanliness and tidiness is a top priority for us, and we're glad to hear that you noticed. We look forward to welcoming you back on your next visit!Warm regards, Anikó Horváth, General Manager

8/10 - Boa

Manorma

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Het hotel lag buiten het centrum, het bed was te hard, ontbijt was niet uitgebreid. Personeel was niet op de hoogte of restaurants open waren. Je koffers moest je maar zelf naar binnen sjouwen .ok hotel maar in vergelijking met andere 5 sterren hotels was dit geen 5 sterren waard.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Anikó Horváth, General Manager em 11 de set. de 2023
Dear Manorma, Thank you for taking the time to share your feedback. I apologize that your stay did not meet your expectations. I understand your concerns about our location, the firmness of the bed, the breakfast offerings, and the service provided by our staff. Your feedback is valuable, and we will use it to address the areas where we fell short. We understand that mattress preferences can vary greatly among guests, and we will look into the possibility of offering a range of mattress options in future. We are already working on improving our breakfast offer to give our guests the perfect selection. We hope you will consider giving us another opportunity to exceed your expectations in future.Best regards, Anikó Horváth, General Manager

8/10 - Boa

Xavier

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Le style de l'hôtel
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Anikó Horváth, General Manager em 5 de set. de 2023
Bonjour Xavier,Nous vous remercions d'avoir partagé votre avis avec nous.Nous sommes ravis que vous ayez apprécié notre esthétique et notre décoration. Nous mettons un point d'honneur à offrir à nos clients un environnement agréable et unique pour rendre leur séjour mémorable.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,Anikó Horváth, General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful hotel, incredible views from the rooftop bar and super service. Would definitely love to come back!
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Anikó Horváth, General Manager em 30 de ago. de 2023
Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel and that you were able to experience the breathtaking views from our rooftop bar. We can't wait to welcome you back for another fantastic stay.Warm regards, Anikó Horváth, General Manager

10/10 - Excelente

Sharon

Viagem com a família
Pontos positivos: Comodidades
An elegant, cozy hotel. Staff are friendly and very accommodating. Don’t miss an evening on the rooftop bar with a stunning view of the city.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Anikó Horváth, General Manager em 24 de ago. de 2023
Dear Sharon, Thank you so much for taking the time to share your wonderful experience at our elegant and cozy hotel. We are absolutely thrilled to hear that our staff's friendliness and accommodating nature contributed to your enjoyable stay. It's fantastic to know that you had the opportunity to indulge in the beauty of our rooftop bar. We would be honored to welcome you once again to our hotel.Warm regards,Anikó Horváth, General Manager

6/10 - Ok

Ronald, Appenzell

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Zimmer war eher klein. Hunde bellten morgens um 7.30 Uhr. Personal lächelt nie. Keine Freundlichkeit oder Zuvorkommenheit. Es geht nur um Cash. Es wird nichts geschenkt.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Anikó Horváth, General Manager em 21 de ago. de 2023
Lieber Roland,Vielen Dank, dass Sie Ihre Bewertung geteilt haben. Ich entschuldige mich aufrichtig für die Unannehmlichkeiten, die Ihnen während Ihres Aufenthalts bei uns entstanden sind. Bezüglich der Zimmergröße verstehen wir, dass verschiedene Gäste unterschiedliche Raumvorlieben haben. Wir bieten eine Reihe von Zimmerkategorien an, um unterschiedlichen Bedürfnissen gerecht zu werden, und wir bedauern etwaige Enttäuschungen aufgrund der Zimmergröße. Ich entschuldige mich für die Störung, die das Hundegebell zu früher Stunde verursacht hat. Es ist wirklich enttäuschend zu hören, dass Sie feststellen, dass es unserem Personal an Freundlichkeit und Höflichkeit mangelt. Wir sind bestrebt, außergewöhnlichen Service und eine herzliche Atmosphäre zu bieten, daher ist Ihr diesbezügliches Feedback wirklich besorgniserregend. Seien Sie versichert, wir werden dies mit unserem Team besprechen, um sicherzustellen, dass sich unsere Gäste während ihres Aufenthalts immer willkommen und geschätzt fühlen. In unserem Haus legen wir höchsten Wert auf die Zufriedenheit unserer Gäste und es tut mir leid, wenn Sie das Gefühl haben, dass unser Fokus ausschließlich auf Geldangelegenheiten liegt.Wir hoffen, dass Sie darüber nachdenken, uns eine weitere Chance zu geben, Ihnen den außergewöhnlichen Aufenthalt zu bieten, den Sie verdienen.Herzliche Grüße,Anikó HorváthHoteldirektorin

8/10 - Boa

Cedric

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Très bien
Hôtel avec une magnifique décoration, chambre spacieuse & confortable. Propreté impeccable. Petit déjeuner complet . Situé à 20 minutes du centre ville à pieds et 500 m du métro Possibilité de parking , personnel agréable
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Anikó Horváth, General Manager em 21 de ago. de 2023
Bonjour Cedric,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes très contents que vous ayez trouvé votre chambre spacieuse et confortable et que vous ayez été satisfait de notre petit déjeuner. Notre équipe s'efforce toujours de créer une expérience agréable pour nos clients, et nous sommes heureux de savoir que notre personnel a été à la hauteur de vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Budapest.Cordialement,Anikó Horváth, General Manager

8/10 - Boa

Richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really nice decor, beautiful rooms and very comfortable beds and excellent shower. The only disappointment was the access to bar facilities. The sky bar was good but service quite slow and shuts at 11pm. The main lounge/bar closed really early; we wanted a drink and some food at 9pm on Friday evening and it was already closed. We never actually had a drink in the main bar because it closed early or it was reserved for a wedding. We could not use the sky bar either in the evening of the wedding because that too was too busy with wedding guests.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Anikó Horváth, General Manager em 11 de ago. de 2023
Dear Richard, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you appreciated our decor, comfortable beds, and the excellent shower in your room. It's wonderful to know that you had a positive experience overall. However, we truly apologize for any inconveniences you faced regarding our bar facilities. Your feedback is important to us, and we're sorry that the service at the Sky Bar fell short of your expectations. We appreciate your understanding about its closing time, which is standard unless there's a special event. Regarding the main lounge, or the Great Hall, we understand your disappointment about the early closure on the evening you mentioned. Please note that the Great Hall usually transitions to the Sky Bar in the afternoon, unless the weather conditions necessitate its opening. We do make every effort to communicate these changes to our guests at reception. Additionally, we encourage guests to make reservations, especially on busy days, to ensure a seamless experience. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with an even better experience in future.Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cool looking hotel. Great two floor suites. Nice lounge and dining room. Excellent service. Great location. Easy walking to restaurants, bars & tourist spots!
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Anikó Horváth, General Manager em 9 de ago. de 2023
Dear Robert, Thank you for sharing your review. We are delighted that you had a great time staying with us. We are happy that you found our suites and lounge area nice. Special thanks for mentioning our excellent service. We are looking forward to welcoming you back in future for another amazing experience. Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Scott

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All very good
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Anikó Horváth, General Manager em 8 de ago. de 2023
Dear Scott, Thank you for sharing your feedback. We are super happy that you were satisfied with everything during your stay. We hope to welcome you back in future. Best regards, Anikó Horváth, General Manager

10/10 - Excelente

Jason, Farnborough

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Anikó Horváth em 10 de ago. de 2023
Thank you Jason for the great feedback.Best regards,Anikó HorváthGeneral Manager

10/10 - Excelente

Line

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Anikó Horváth em 10 de ago. de 2023
Dear Line,thank you so much for the perfect feedback.Best regards,Anikó HorváthGeneral Manager

8/10 - Boa

Sammy

Hospedou-se por 3 diárias em jul. de 2023
Resposta de Anikó Horváth em 31 de jul. de 2023
Dear Sammy,Thank you for your feedback. We hope to see you again in future.Best regards,Anikó HorváthGeneral Manager

10/10 - Excelente

Andre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tout parfait, mais il ne faut pas servir de vieux fruits chaque matin.
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Anikó Horváth em 24 de jul. de 2023
Bonjour Andre,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de savoir que vous avez trouvé tout parfait lors de votre séjour.Cependant, nous sommes désolés d'apprendre que la qualité des fruits servis au petit-déjeuner ne répondait pas à vos attentes. Nous prenons note de votre commentaire concernant les fruits et nous espérons que cela n'a pas affecté votre séjour.Nous espérons avoir l'occasion de vous accueillir à nouveau dans notre hôtel pour vous offrir une expérience encore plus agréable.Cordialement,Anikó HorváthGeneral Manager

10/10 - Excelente

Hilit

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Anikó Horváth em 20 de jul. de 2023
Dear Hilit,Thank you for rating us so highly.We hope to see you again in future.Best regards,Anikó HorváthGeneral Manager

10/10 - Excelente

malik

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
a perfect experience, the rooms are like new and the facilities are very clean and beautiful. There was a lot of staff and the level of service was very high.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Anikó Horváth em 17 de jul. de 2023
Dear Malik,Thank you for taking the time you share your review with us.We are beyond happy to hear that you had a perfect experience in our hotel. It is wonderful to know that you were satisfied with our rooms and that our staff provided you with high-level service. We hope to have the pleasure of welcoming you back again in future.Best regards,Anikó HorváthGeneral Manager

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Anikó Horváth em 4 de jul. de 2023
Dear Andrew,thank you very much for your rating.We are looking forward to welcoming you back.Best regards,Anikó HorváthGeneral Manager

10/10 - Excelente

Juuli

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotellin ravintola ja henkilökunta olivat erinomaisia! Spa oli myös todella kiva. Sijainti oli myös loistava, ei liian syrjässä, helposti pääsi aivan ydinkeskustaan.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Anikó Horváth em 29 de jun. de 2023
Dear Juuli,thank you so much for your lovely feedback.We are beyond happy to see that the restaurant and the spa was up to your liking.We all are very much looking forward to welcoming you back.Best regards,Anikó HorváthGeneral Manager