4/10 - Insatisfatória
Carolyn M.
4 de jul. de 2025
Pontos negativos: Limpeza
Dirty and Poor Communication
We had high hopes for this property, but unfortunately our stay was marked by several issues. Upon arrival, we were met with a strong, unpleasant odor, and it quickly became clear the home had not been properly cleaned—there were crumbs on the counters, hair in the shower, dusty sinks, a dead spider in the bed, and dirty cookware that had to be rewashed before use.Additional concerns included towels with holes, inconsistent hot water in the shower, and a kitchen that was poorly equipped for cooking, missing basic essentials like baking trays and serving dishes. We had planned to prepare meals at the house, but found it difficult given the limited supplies. Most concerning, my father cut his foot on a sharp floor divider where exposed nails were starting to show through.We shared this feedback with the property manager during our stay and requested a refund of the cleaning fee. While they initially said they would look into it, we never received a response—despite multiple follow-ups.I truly wanted to love this place. The photos are beautiful and the potential is there, but the home needs more attention, better maintenance, and a deep cleaning to meet the expectations set by the listing.
Carolyn M.
Hospedou-se por 3 diárias em jun. de 2025