This was the sixth time I stayed at the hotel. I first was given a room that had horrible noise. I took a video of the situation, went downstairs to the front desk and was given another room (they tried to have me wait for the technician first). the new room was ok, however, as a gold status I did not get upgraded for the second time I have stayed at the hotel.
The rooms are quite outdated, but understood they are in the process of renovating the rooms.
We select the hotel for its location, but it's not that great value for money to be honest. It really could use an upgrade and the service was fine, but not great.