4/10 - Insatisfatória
samantha
Viagem em grupo
11 de nov. de 2025
Pontos negativos: Comodidades e condições e instalações da propriedade
I booked a triple room with a sea view what arrived? We checked in and went up to our room. The lift is very small and could only fit one person and a piece of luggage if you wanted to be comfortable and not feeling claustrophobic when arriving to the door to our room, we opened it and was welcomed to somebody else in our room when going downstairs to mention this to reception at first they didn’t believe us so I’ve got my friend to send me pictures we were stood around for about half an hour for them to try and find a alternative as the hotel was fully booked it was 8 o’clock at night and we have been travelling all day so we’re very tired and we just wanted a room. They finally found a room and it was their Airbnb by the time we just accepted it that was too tired. We had to walk through the entertainment department to get to the room when arriving into the room it needed cleaning from the previous guests, which means we had to hang around even longer we asked where the closest shop was as we needed something to eat and drink a member of the staff told her where it was and we did not feel safe walking to the shop as being three young girls we received no compensation from the hotel from the hotel for the misunderstanding the following day we had a knock at the door from the hotel management. Ask us to swap rooms to go back to our original room which we refuse to do.
samantha
Hospedou-se por 3 diárias em out. de 2025