4/10 - Insatisfatória
christy k.
8 de mar. de 2026
Pontos positivos: Limpeza
We have booked short stay rentals for over a decade and have never left less than a 5 star review. The heat, garbage disposal and toilet all broke in the 5 night stay that our family of four had in this cabin. The cabin was pretty and spacious, but the management and issues need fixed before it's rented again. We weren't able to check into the cabin until 40 minutes after the check in. A snow shovel was not provided, despite the Big Bear Vacations website guaranteeing one in every cabin, and after we called the office to provide one. They promised they would and did not, there was a major snow storm coming. Heat was an issue the entire week we booked. We had two kids with us and there was a snow storm during out stay. We reported issues with the heating system, they sent maintenance out to check and they said they couldn't find a problem and if it got below 60 degrees to call them. The next morning it was 57 degrees inside and they did nothing about it. They also committed to having the driveway plowed on the morning of our departure and that was never done. We had to dig out with our hands (since no shovel was ever provided), and use our four wheel drive truck with snow chains to get out. After we stated a bad experience, NO ONE from the property management company called to make it right or apologize. This was the worst customer experience we've ever had. We've been renting properties for 15 years in Big Bear and would never rent from Big Bear Vacations again.
christy k.
Hospedou-se por 5 diárias em fev. de 2026