Apartamentos em Bertrange, LU

"Fine apartment, centrally located, comfortable enough bed. Had very minimal furnishings (one small lamp next to the bed, with blue light - awful for sleeping; one fan). The check in instructions/photos did not give the right instructions on how to find the lockbox, and I had a long back and forth with the host trying to find it. Because of the lockbox, I just did not feel safe in the space - like anyone else could also have the code and come into the flat."

"Location is extremely close to bus stop, but walk to city centre is not long. Clean, quiet, and extremely nice."

"Clothes dryer did not work or was too complicated and we could not figure it out. "

"The check in experience was appalling, despite reaching out to the property ahead of the 3pm time, check in information was given the information only at 5pm because they forgot to send me the link ahead for the cleaning fees. I am travelling with a toddler and luggages so we checked in at another hotel nearby. On top of that the adress of the flat was not the one I booked ..The property said they would get back to me the next day. Which they never did. Apart from that the flat was nice, clean....

"Some oven mitts and dish soap (to hand wash dishes) would be useful. Videos were super helpful, location is perfect"

"The apartment is in a great location on the edge of the pedestrianized old town (Haut Ville), but faces towards a convenient transit hub for buses and trams. Despite all of that bustle, the apartment is very quiet when the balcony doors are closed. It was clean, spacious, modern, and all on one floor. We were given good information for accessing the apartment (self check-in) and how things operated. We would recommend this apartment."

"The apartment was in a great location close to bus & tram stops. After a day of touring the city, the balcony was the perfect place to relax and still take in the views (and morning coffee on the balcony was also great)! The apartment was managed by ARCA Properties and they were great to deal with. They were quick to respond to my inquires and would even follow up to ensure everything went smooth. I would definitely rent this apartment again!"

"Great location! Had everything needed for a comfortable stay. Host was excellent! Would definitely stay again."

"The property is very, very nice with 2 notable exceptions. The process of check in is difficult. Do not go unless you have watched and taken note on the videos they send you. Also, you won't get the code for the key lock box until after 3 pm on the day of arrival and it's in the video. My phone would not play the video - I should have watched it earlier I admit, so I had a heck of a time getting the information. Finally the host used WhatsApp to communicate the code, the identity of the mailbox...

"I liked the video information very much. I suggest you add a video detailing how exactly to use the clothes washing machine. Such a video was not provided and I could not find the exact model on You Tube for adequate help. Specifically, how to turn off the timer/delay button on R-side panel. When we arrived at the apartment, that time was blinking at 3:00. I suggest making the video similar to how you made directions for using the dish washer in kitchen."

"I’m very disappointed with how this whole process has been handled. It started of by never hearing back for the property manager until the morning of my arrival. I had to contact multiple agents from hotels.com. Finally, when I was already 5 hours from my check in, I heard from them and they said the apartment was not available due to a leakage. They provided me an apartment on the second floor and lied to me when they said it was just one set of stair. Picture this, I was with my father on a...