2/10 - Terrível
Chantel
Viagem a dois
21 de nov. de 2022
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
DO NOT BOOK THIS HOTEL THROUGH EXPEDIA!! We booked the hotel for 1 night and when we arrived the customer service representative at the front desk informed us they are not registered with Expedia and they do not have a booking for us even though I pre-paid on Expedia. Expedia informed me that it is a non-refundable booking. Where did my money go? Expedia is now looking into the issue. The hotel name has changed and the phone number has also changed...even the color of the building is different now. We ended up booking a night through the front desk since there was space available and we were already there, this room cost us twice the amount advertised on Expedia. The room is not well maintained and niether was the pool. There was no fridge in the room and there was mouse or lizzard poop on our bed. The room and bathroom also had a smell.
They did provide us with clean towels and a fresh set of sheets when we asked. The restaurant food was good and affordable. The location of the hotel is pretty good, walking distance to restuarants and the beach.
Chantel
Hospedou-se por 1 diária em nov. de 2022
