The apartment was great, and check-in was easy. The apartment was spacious, clean, and had a fridge, freezer, microwave, stovetop, and oven. The shower was good. The only issue we had was that two out of the three nights we came home late, and our keycard randomly didn't work (after it had been working all day). The second time, the passcode to enter the building also didn't work. Both times, the button to call for aid worked and we were given replacement ones that worked (customer service spoke both spanish and english). However, I've heard reviews where they say that their call was never answered until the following morning. However that did not happen to me so I had a great stay and found them to be very helpful.