Toboágua
Verificar disponibilidade

Avaliações de Macdonald Aviemore Highland Hotel

4 out of 5
Macdonald Aviemore Highland Hotel
Macdonald Aviemore Resort, Aviemore, Scotland

Avaliações

7,6

Boa

Nota 10 - Excelente. 167 de 599 avaliações" "
Nota 8 - Boa. 245 de 599 avaliações" "
Nota 6 - Ok. 108 de 599 avaliações" "
Nota 4 - Insatisfatória. 57 de 599 avaliações" "
Nota 2 - Terrível. 22 de 599 avaliações" "

8,4/10

Limpeza

8,0/10

Serviço e funcionários

7,8/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

valdir

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2018

8/10 - Boa

jimmy

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Nous avons aimé l'emplacement, la propriété et la restauration. Par contre , c'est tres mal insonorisé et les gens dans la chambre d'à coté etaient tres bruyants. Nous entenduons tout, tres dufficile de dormir.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Mrs Margaret

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Ewelina

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a lovely stay, large comfortable bed, great food and beautiful area.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Michael

Viagem a dois
Front staff were helpful and friendly. Room was spacious and clean. Nice pillows and bed was comfortable.
Hospedou-se por 2 diárias em abr. de 2024

4/10 - Insatisfatória

robert

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Sally

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hotel is clean enough but very dated. Feel over charged for the condition of this hotel.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Sally, thank you for taking the time to leave us a review I will pass on your comments to our team

8/10 - Boa

Gareth

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Business trip and only stayed overnight, but staff were very courteous
Hospedou-se por 1 diária em jan. de 2024
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Gareth thank you for your review. we look forward to welcoming you back again in the near future

6/10 - Ok

Pamela l

Disappointed.
For a MacDonalds hotel I was quite disappointed. The room was small, required a freshen up of the decor. Breakfast was fine and staff were friendly. But I would not stay again. Didn’t use the pool facilities so can’t comment.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Pamela, I am sorry to hear you were not happy with your stay, please contact us directly so we can discuss this further.

8/10 - Boa

CHI KONG

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

8/10 - Boa

Simone

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

4/10 - Insatisfatória

Marek

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disappointed
Old hotel, room very dark, lack of power socked next to bed very disappointing. Some customers require this. Breakfast low quality, little slice of butter for family of four. We had to ask for more. Baked beans terrible, the same with becon and sausages. Mushrooms ok and fried eggs. Overall acceptable but not encouraging to come back.
Hospedou-se por 1 diária em nov. de 2023

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Low expectations but still disappointed
Dissinterested reception staff who struggle to use the reservation system. Bed wasn't fully made on arrival, and there was no mention of the jacuzzi being out of order even when directions were requested. Pool area dirty. Only some tv channels have sound, bizarrely. Poor quality breakfast. Restaurant serving staff were good however and the bed was comfortable.
Hospedou-se por 1 diária em out. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Anonymous, I am sorry you encountered some issues during your stay, please contact us directly so we can discuss these issues in more depth.

6/10 - Ok

Alison

Viagem a dois, Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
The property needs some refurb although large do understand it takes time. Dinner was delicious but breakfast was not good. Poor selection of vegetarian.
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Martin

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

8/10 - Boa

Raymond

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
On arrival room was not available. Whilst waiting saw many other guests checking in. When able to check in my details on the book in sheet were totally wrong. The person dealing with me was still in training so this didn't help. Room is well equipped and toilet was in good repair. Sadly don't believe the room price was good value. Sadly since Covid many hotels are trying to recoup losses so prices go up and down depending on demand
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Sarah

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hotel staff were really lovely and breakfast was excellent however the hotel is really run down and in need of an upgrade, it didn't feel like a luxury get away, felt very budget even lacked the basics like peppermint tea
Hospedou-se por 3 diárias em out. de 2023

8/10 - Boa

sharon

Hospedou-se por 2 diárias em out. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

8/10 - Boa

Margaret

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Staff were very attentive and efficient but hotel in need of a refurbishment. Hotel halls and bedroom looking very tired!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Margaret, thank you for taking the time to leave us a review, i will pass on your comments to our team.

2/10 - Terrível

Heather

Viagem com a família
Pontos positivos: Limpeza
Discrimination
The reception staff were very friendly as were staff in Activity centres.,As for the restaurant, words fail me . In the 21st century we were refused entry to restaurant, being told we could sit well away from rest of diners in a lounge area . The reason being my daughter had a guide dog . It was humiliating and embarrassing and having to get a manager to explain to his abysmally trained staff about the rights of guide dog owners being allowed access to any public space , totally ruined our stay . We were challenged again at breakfast and the funny thing was another guest had a pet dog with her . Overall an awful experience and to say food in restaurant was good ? We asked for a curry and we were given what looked like a bowl of rice with a few bits thrown in . It was almost inedible and a total waste of money , also very expensive . Have stayed in Aviemore many times and have loved it . This experience was unbelievable, we were treated like second class citizens and everything was grudgingly allowed . I never want to go back to that hotel again . The staff are poorly trained and the quality of service is reflected in this . It is a shame as the resort itself has a lot to offer . The management need to take a long hard look and improve things . It is not a cheap place to stay and could be so much better
Hospedou-se por 2 diárias em out. de 2023

6/10 - Ok

Jacqui

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
A few issues with the room were dealt with by maintenance promptly. Check in was friendly and helpful. Room was small, bathroom had virtually no storage for our toiletries but walk in shower was lovely and Elemis complimentary bits were nice. Corridors were a bit drab and dull, letting the place down. Having had the option to upgrade our room and not doing so, knowing what we know now, we would have taken the upgrade option to a bigger room.
Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Kenneth

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was in the centre of the town and handy for all attractions and bars.
Hospedou-se por 3 diárias em set. de 2023

4/10 - Insatisfatória

Barbara

Hospedou-se por 2 diárias em set. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

6/10 - Ok

Euan

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

6/10 - Ok

Steven

Hospedou-se por 1 diária em set. de 2023

4/10 - Insatisfatória

Robert

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Dark, Dingy, Dirty & Overpriced
The room was dark and dingy, it had no light on the ceiling only 3 dim lamps. The room was not clean, the carpet looked like it had not seen a vacuum in a long time, there was cobwebs all over, stains on some of the bed pillows and furniture and walls and the wood blinds were covered in dust. The breakfast was OK but overpriced in my opinion. Only good part really was the pool, but the jacuzzi was not working and all the facilities close at 6pm which is a bit early. Overall it is overpriced and was not really a pleasant stay.
Furnishing stains
Bed pillow stains
Wall stains
Mold
Hospedou-se por 4 diárias em ago. de 2023

8/10 - Boa

manu

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a pleasant stay
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Manu. Thank You for your review.

8/10 - Boa

Martin

Hospedou-se por 1 diária em set. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

2/10 - Terrível

Gloria

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

6/10 - Ok

Chetan

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
The rooms are quite dated and DARK. everything is just dark in the hotel.. the lobby, the rooms .. even with all the lights switched on .. it looks a very very dated property. The restaurant is quite expensive.. for what they offer.. the staff though are quite pleasing, helpful and are always running around to keep the place going .. no complaints there.. the property can do with a makeover.. not staying again until the rooms are redone.. Not at all value for money .. for what they charge and the state of the rooms
Hospedou-se por 2 diárias em ago. de 2023

10/10 - Excelente

Kelly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great spot
This was a great spot to stay during our Scotland trip. The staff were very friendly, the room was comfortable and clean. We would stay here again.
Hospedou-se por 1 diária em ago. de 2023

2/10 - Terrível

Rama

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff there act as if they have given me the room for free and they have courtesy to make us leave the restaurant even after seating saying it's closed. Paid for dinner as part of hotel reservation and during check-in no one cared to mention that restaurants in the resort have to be reserved. One restaurant made us leave saying they are too busy and another refused to serve saying we are 8 mins late. I recommend stay away and look for a good place to stay. I am a Marriott guy and traveled lot of countries and never seen this kind of unfair treatment.
Hospedou-se por 4 diárias em ago. de 2023

8/10 - Boa

Jennifer

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Overall property wasnt bad but for the price I expected more. There were some issues with the phone not working and being unable to call reception. The bathroom was very dangerous due to slippery surfaces. Bedding was nice but the beds were not comfortable and the doors in the hallways were very loud and squeaky which could be heard clearly from the room. It was fine for the one night we stayed while exploring the Highland Park but it would not have been restful if we had stayed longer.
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

David

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

8/10 - Boa

John

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The breakfast was good, and the facilities were nice. They could use more receptacles in the rooms, especially near the bed.
Hospedou-se por 8 diárias em jul. de 2023

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

4/10 - Insatisfatória

Yael

Viagem com a família
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very disappointed
I wasted a lot of money on what I thought was a class hotel. The building is run down and the rooms/bathrooms are in a poor state, in need of renovation. We arrived and outside our room was a heap of dirty bedsheets which were not removed until I phoned hours later. The mattress was sagging and had zero springs. There is no fridge despite being a family room. There is no cleaning service! After much discussion with the management about how much pain my back was in and the low level of hospitality, Alex the deputy manager moved us to a better room. The other staff don’t even say hello and the leisure staff at the pool made it near impossible to gain entry. It was only a weekend stay and marred by so many issues, mainly that it is overpriced and not value for money. The staff obviously have issues and this is reflected in their service. Besides Alex, not a single staff member tried to actually help us. I would not recommend this hotel; terribly disappointing.
Hospedou-se por 2 diárias em ago. de 2023

6/10 - Ok

Kim wah

Hospedou-se por 1 diária em jul. de 2023

10/10 - Excelente

Fern

Hospedou-se por 1 diária em jul. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

8/10 - Boa

Ryan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

10/10 - Excelente

Russell

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I loved it all.
Hospedou-se por 4 diárias em mai. de 2023

8/10 - Boa

Tracey

Hospedou-se por 1 diária em mai. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade
Very corporate and impersonal. The complex is poorly signposted and not designed for people walking.
Hospedou-se por 2 diárias em mai. de 2023

8/10 - Boa

Lynne

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Relaxing weekend
Comfortable stay, lovely breakfast and good choice of dishes at dinner. Staff friendly and helpful.
Hospedou-se por 2 diárias em abr. de 2023

10/10 - Excelente

Kimberley

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay - will be back
We had a great time at the hotel. The hotel was beautiful however the room was slightly outdated but was extremely clean and comfortable. All of the hotel staff were extremely helpful and couldn't do enough for you. Breakfast was really good too.
Hospedou-se por 2 diárias em abr. de 2023

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

6/10 - Ok

Steve

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Could do better
At the price of these rooms I’d expect for example; bath towels rather than just two hand towels. Particularly as I only discovered the shortage on getting out of shower! Breakfast was good but missing several items for example beans, jam as the hotel had run out.
Hospedou-se por 1 diária em mar. de 2023

8/10 - Boa

Ewan

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

6/10 - Ok

Kim

Viagem com a família
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.

10/10 - Excelente

Mel

Hospedou-se por 1 diária em mar. de 2023
Resposta de Kind Regards, Resort Team Management em 10 de mar. de 2024
Thank You for your review.