Hotel-boutique em Antigua Guatemala

"Hotel Maravilhoso."

"My experience was very good. The hotel is charming, clean, and well organized. The staff are polite and helpful, and the room was spacious and comfortable, with a very good bed. It was the perfect choice right after my hike to Acatenango Volcano. That said, I would like to share a small observation regarding guest experience. I arrived at the hotel on the same day I descended from the volcano and I looked a bit rough after the hike. I wasn' treated poorly, but I did notice a few judging looks from some staff members. I couldn’t help but notice the difference, especially since the interaction felt more relaxed once I had cleaned up and looked more “put together”. It’s just something to keep in mind: many guests arrive after outdoor activities or long travel days, and their appearance at that moment may not reflect who they are or the type of experience they're seeking at the hotel. Aside from that, everything else was excellent. My massage at the spa with Olga was incredible, and the spa staff was attentive and caring. The service at the restaurant was also wonderful; Mariana and Samuel deserve special recognition for their kindness and professionalism. The staff who assisted with luggage were very helpful and polite as well. The laundry service was excellent. Breakfas was good, with both local options and more standard Western-style hotel choices. Overall, it is an excellent hotel with service to match. I highly recommend it."

"Chegamos muito cedo (6:00 am) e não tinha quarto disponível para fazer early check in (estávamos dispostos a pagar). Até aí tudo bem. Quando deu 13h o quarto estava disponível porém teríamos que aguardar até 14:30 OU pagar 250Q. para entrar mais cedo. Achei de uma mesquinharia danada, ainda mais para um hotel que se diz 4 estrelas no Google. "

"O hotel é incrivel, mas ainda nao desenvolveu o time para o atendimento ao público."