2/10 - Terrível
Katia
Viagem com a família
18 de jul. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Insanely overpriced
As soon as we entered the room and opened the bathroom door there was an awful smell of wet dirty rag and the floor was wet. A member of staff offered to apply some airfreshner which did not solve the problem at all, it just hid it for a while. I think it was the bathtub drain. Remote controls were sticky and they wiped them after requested. Another member of staff said the manager could talk to us on checkout and give us a discount which makes me believe they know there's something wrong with that room. I was given different information about the time the doors to the street were closed by different staff members, all very confusing. They display a playground on hotels.com that they DO NOT HAVE. The beer garden is poorly manteined and not open. The mini fridge in the room looked like a toy and it spoiled fresh fruit juice because it was so warm inside. Awful mattress. the manager didn't present himself and I had to ask to speak to him before learning I was speaking to him already. Not even a sorry for the inconvenience. He took 10% off of a 180£ a day bill on a terrible room that is not worth that AT ALL! Also, the windows were not double glazed and faced the street so it did not feel safe, specially being by the pub and people being drunk right outside. The door did not have a latch or anything like that, either, and the door itself did not feel safe. I travel a lot and this was the worst and the most absurdly overpriced hotel I've ever stayed in. Never going back.
Katia
Hospedou-se por 2 diárias em jul. de 2023
