I started my check-in in French and after a few sentences, the clerk looked at my passport (American) and switched to English. If his English had been amazing, I would have thought "ok, rude, but fine' (I understand French isn't the official language) but his English was fine not great. Which just made for an awkward conversation. Both clerks insisted in speaking English to me. Other reviews mention the staff being unfriendly. I found them friendly, but in a "hey, come over and let us practice our English with you" sort of way, not in the practical or professional way that you would want in staff from a hotel. It just made coming and going uncomfortable because the desk is right next to the door. The awkwardness of the interactions with the staff was enough for me not to stay here again or recommend.
Also there was no hot water 2 of 3 nights and no internet one night.
That aside, the view and the balcony were amazing (I tried hard to look at images before my stay to determine if there was a true balcony or just a railing). It was small, but a true balcony and 2 people could sit there. I was on the top floor (5th/(6th American)).
Honestly if there had just been self check-in my stay would have been much better.
