4/10 - Insatisfatória
Robert
Viagem a dois
31 de ago. de 2025
Pontos positivos: Serviço e funcionários
Overall, our stay was just average. Check-in was quick and smooth, and the staff was friendly and welcoming. However, booking through a third party left us a bit surprised with the room options. We had booked a standard single King-size bed through Expedia, but when we checked in, we were informed by Hilton staff that due to a third-party booking, they only had rooms with two queen-size beds. They explained that they prioritize guests who book directly with Hilton. While the room downgrade was disappointing, we tried to overlook it.
The facility itself was clean, but one of the two queen-sized beds in our room had stained sheets. Thankfully, we had two beds to choose from, so we opted for the clean one. The bathroom was okay, but it definitely needed some minor updates. There was a warped toilet seat, an odd-shaped tub, and I even found a bug crawling on the bathroom vanity. The vanity top looked as if it hadn’t been cleaned well either.
On a different note, we were given a room with a door that connects to the room next door. While this wasn’t a major issue since the door locks and has another safety mechanism, it seemed to be paper-thin. All night, I could hear the people next door playing music and having sex, which was quite disruptive. I had hoped to sleep in silence, but I had to turn up the volume on the TV to drown out the noise.
Overall, I wouldn’t recommend staying at this hotel again.
Robert
Hospedou-se por 1 diária em ago. de 2025