Recepção

Avaliações de Elilly International Hotel

5 out of 5
Elilly International Hotel
Area Kirkos Subcity 17/18, Kasanchis, Addis Ababa

Avaliações

7,8

Boa

Nota 10 - Excelente. 26 de 71 avaliações" "
Nota 8 - Boa. 23 de 71 avaliações" "
Nota 6 - Ok. 14 de 71 avaliações" "
Nota 4 - Insatisfatória. 4 de 71 avaliações" "
Nota 2 - Terrível. 4 de 71 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

8,8/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Andruw

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Andruw

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Elilly Hotel, conveniently located for exploring the sights of Addis Ababa and just a short walk from Meskel Square, has provided a remarkable experience. The staff have been incredibly welcoming; from the reception team to the pool attendant and the restaurant crew on the mezzanine floor, everyone was not just friendly but genuinely eager to make my stay as enjoyable as possible. Their efforts greatly contributed to my happiness throughout my visit. My room was consistently spotless, a testament to their attention to detail. The culinary experiences were exceptional, each meal adding a delightful dimension to my stay. Special accolades to the ladies in the lobby area, who served coffee and managed the gift shop with a warmth and friendliness that brightened each day. I felt completely secure within the hotel and its vicinity, a reassurance for any traveler. Overall, the Elilly Hotel has not only met but exceeded my expectations, significantly enriching my Ethiopian journey.
Hospedou-se por 5 diárias em abr. de 2024

4/10 - Insatisfatória

Esther

Hospedou-se por 4 diárias em nov.. de 2023

8/10 - Boa

Lizzie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My stay was good
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Greg

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Solid 4* hotel near UN Compound
Only complaint was about the airport transfers. Very disorganised. Exoected them to meet ne on arrival but some intermediary rang them abd tgey eventually came about 90 nins late. Not great at 2 am. Akso booked the return a day in advance but the guy wasn't ready. Even though it is free you would hope for a bit better organization m.
Hospedou-se por 6 diárias em set. de 2023

6/10 - Ok

Antonio Vittorio

Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

Khalid

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel and very friendly and pleasant service. Afomya (reservation manager) was world class in her service. Wi-Fi was slow in the room.
Hospedou-se por 4 diárias em ago. de 2022
Resposta de Afomiya.T em 20 de ago. de 2022
Dear Khalid,Thank You for the time for giving us your feed back we do value your thought and improve if any was pleasure serving you at Elilly International Hotel!we look forward to welcome you soon.with RegardsAfomiya.T

2/10 - Terrível

samson

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The room rug very dirty, bathroom not clean, window drips is not properly hug (for all this I have video) my daughter bitten by badbug or any other type of insect under her eye and checks where swallow ( I have pictures for that. In general Very bad experience I have every had. The room division manager he is a good person try to accommodate. I have one questions how hotel.com . The front deck manger or business manger she doesn't have any customers service experience and
Hospedou-se por 5 diárias em mai. de 2022
Resposta de Afomiya.T em 13 de jun. de 2022
Dear Samson, Thank you for shearing your thought about your stay with us,we do value your feed back and improve if any.

8/10 - Boa

Hambisa

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2022

10/10 - Excelente

Medhane

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Alles in Ordnung
Hospedou-se por 2 diárias em jan. de 2022
Resposta de Afomiya.T em 17 de jan. de 2022
Dear Medhane, Thank You for sharing your feed back it was our pleasure serving you at Elilly International Hotel.

10/10 - Excelente

Sayidali

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em dez. de 2021
Resposta de Afomiya.T em 27 de dez. de 2021
Dear Sayidali, Thank You for giving us your feed back. We look Forward to welcome you soon

8/10 - Boa

Rafael

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Ubication
Hospedou-se por 20 diárias em set. de 2021
Resposta de Afomiya.T em 18 de out. de 2021
Dear Rafael, Thank You for giving us your feed back we appreciated. we hope that your stay was wonderful with us. looking forward to welcome you soon again.

4/10 - Insatisfatória

Tsaone

Hospedou-se por 1 diária em ago. de 2021

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place and 4 star service for affordable price with central location!
Hospedou-se por 1 diária em jul. de 2021
Resposta de Afomiya.T em 7 de jul. de 2021
Dear Valuable Guest, Thank You for you time to give us your feed back. and we are glade your stay was great we look forward to welcome you soon again. With Hospitality Regards

10/10 - Excelente

Fatima

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2021
Resposta de Afomiya.T em 1 de jun. de 2021
Dear Fatima, Greetings! Thank You for your time to give us your feed back we are happy that you enjoy your stay and it was our pleasure serving you at Elilly International Hotel.

2/10 - Terrível

Ettiene

Viagem de negócios
Hospedou-se por 3 diárias em mar. de 2021
Resposta de Afomiya.T em 29 de mar. de 2021
Dear Ettiene, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 - Excelente

Girma

Hospedou-se por 1 diária em jan. de 2021
Resposta de Afomiya.T em 11 de jan. de 2021
Dear Girma, Thank You for shearing your experience about your stay. we hope to serve you again soon.

4/10 - Insatisfatória

Georgios

Hospedou-se por 2 diárias em set. de 2020
Resposta de Temesgen em 1 de out. de 2020
Dear Georgios, Thank you for taking the time to give us your feedback about your stay with us. I would be very glad if you spare some time to discuss in brief how your stay was. I regret that you haven't been satisfied with your stay after the previous in house feedback on Expedia. You gave us a very good feedback. Check-in: Friendly Staff,Lobby,Welcoming,Awesome Room: Nice bed,Good Wifi,View,Spacious Location: Convenient,Easy parking,Walkable I would like to assure you that you will have a very best time staying with us in your next trip. Once again, I would like to extend my apology for any inconvenience you had. Best Regards, Temesgen DIlnessa Director of Rooms

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great for business
Great overall
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Temesgen em 24 de fev. de 2020
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay at Elilly! It gives us unparalleled pleasure to have learnt that our Guests enjoyed their stay with us. I would like to assure you that we will continue working harder in order to address the limitations we have. We look forward to welcoming you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

6/10 - Ok

Jeanette

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Our money went missing
The hotel is pretty, in a good spot in the city, the staff is friendly, however our second day there my boyfriend and I went out to eat and when we came back, our room had been cleaned and a bunch of our money went missing. We talked to the manager he was really friendly and he said he would start an investigation, but our issue was never resolved and we lost all that money.
Hospedou-se por 5 diárias em jan. de 2020
Resposta de Temesgen em 19 de fev. de 2020
Dear Jeanette, Thank you for taking the time to give us your feedback about your stay but we regret to have learnt that you haven't had the best stay. We have made an investigation to know a person who might have taken it, even though we couldn't find. We have a serious employee gate check and we have made possible secret follow ups, but we couldn't be able to. I would like to assure you that we will make your next stay as best as you couldn't imagine, even though it might not compensate your frustration. We look forward to welcoming you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director, Rooms Division

8/10 - Boa

Mohamed

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wi-Fi very poor...need to fix it
Hospedou-se por 3 diárias em fev. de 2020
Resposta de Afomiya.T em 17 de fev. de 2020
Dear Mohamed, Greetings! thank you for giving us your thought and we regret not to full fill your experience we will improve or internet connection.once again we apologies and we look forward to welcome you again. with Regards

10/10 - Excelente

Caitlin

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2019
Resposta de E em 30 de nov. de 2019
Thank You for sharing your experience with us. hoping serving you again soon.

10/10 - Excelente

Alain

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent
Quelques petits techniques très vite résolus,service technique et room service très bien. Le petit déjeuner (en supplément) copieux et diversifié. Le restaurant VIP au dixième étage service et plats parfaits.
Hospedou-se por 2 diárias em ago. de 2019
Resposta de Temesgen em 19 de ago. de 2019
Dear Alain, Thank you for taking the time to give us your feedback about your stay with us and to let us know that you enjoyed your stay with us. We are very happy to have learnt that your stay was satisfying. We would like to assure you that we will be working hard to always excel in Guest services and provide excellent facilities. We look forward to welcoming you at Elilly International Hotel again soon. Best Regards, Temesgen Dilnessa Director, Rooms DIvision

4/10 - Insatisfatória

Alan J

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
No thanks
Very noisy club nearby. Small dark room. Better choices elsewhere
Hospedou-se por 3 diárias em jul. de 2019
Resposta de Temesgen em 2 de ago. de 2019
Dear Alan J, Thank you for taking the time to give us your feedback about your stay with us. We regret that you haven't had enjoyed your stay with us. Regarding the club, there is no club around our Hotel and Elilly is known to be a very peaceful place where most Guests enjoy the calmness but unfortunately during your stay, there happened a wedding ceremony held in our Hotel and they stayed longer than they were allowed to celebrate. We insisted that they should quit the ceremony on the given time but couldn't make it. Once again we do value your comments and would like to apologize that we didn't make you happier and I would like to assure you that we will make your stay awesome and enjoyable if given a chance to. We look forward to welcome you best exceed your expectations. Best Regards, Temesgen DIlnessa Director of Rooms Division

10/10 - Excelente

Viajante verificado

Hospedou-se por 1 diária em jul. de 2019
Resposta de Temesgen em 14 de jul. de 2019
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay with us and we are very happy to have learnt that your stay was enjoyable and satisfactory. I would like to assure you that we will be striving harder in order to best exceed our Guests' expectation. We look forward to welcome you again soon at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2019
Resposta de Temesgen em 14 de jul. de 2019
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay with us and we are exited that your stay was satisfactory and enjoyable. I would like to assure you that we will work harder than before to be excellent in Hospitality. I also would like to assure you that your next stay will be more enjoyable. We look forward to welcome you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 - Excelente

Viajante verificado

Hospedou-se por 3 diárias em jun. de 2019
Resposta de Temesgen em 9 de jul. de 2019
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay with us and we are very glad to have learnt that you had a nice stay. We will continue working harder to best exceed our Guest's expectations and would like to assure you that your next stay will be much more satisfying and enjoyable. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 - Boa

Rakhat

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The room was comfortable for a short stay. The service was fine, too.
Hospedou-se por 5 diárias em jun. de 2019
Resposta de Temesgen em 8 de jul. de 2019
Dear Rakhat, Thank you for taking the time to give us your feedback about your stay and also it's a pleasure to have known that your stay was satisfactory. We do value our Guest's feedback in order to make their stay enjoyable and excellent. I would like to assure you that we will work harder to make your next stay with us superb. We look forward to welcome you again soon at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 - Excelente

Celestin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
An hotel to stay in
I really enjoyed the stay in that Elilly Hotel. The people were really friendly and very helpful starting from the security at the entrance, through the reception, the waiters in the restaurants, the house-keeping and the Spa. The stay in the lobby after check-out was so comfortable so that I did not realize the long waiting till 08:30 p.m before leaving the hotel to the airport. The Elilly Hotel is a place to be. -:)
Hospedou-se por 1 diária em jun. de 2019
Resposta de Temesgen em 1 de jul. de 2019
Dear Celestin, Thank you very much for taking the time to give us your feedback about your stay! It gives us a maximum pleasure to know that our Guests feel at Home and enjoy their stay as well. We will continue working harder to excel our efforts for a maximum Guest satisfaction. I would like to assure you that your next stay will also be enjoyable and satisfying. We look forward to welcoming you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 - Boa

Judith

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Everything was great!...
Everything was great!....except for the carpets not clean enough. The rooms are really good; comfortable bed, flat screen tv, balcony, clean bathroom. I would highly recommend it.
Hospedou-se por 4 diárias em jun. de 2019
Resposta de Temesgen em 27 de jun. de 2019
Dear Judith, Thank you for taking the time to give us your feedback about your stay with us and it's a delight to know that your stay was enjoyable. We will strive harder to improve the limitations we have and make our Guest's expectation excellent. We look forward to welcoming you again soon. Best Regards, Temesgen Dilnessa Director of Rooms Division

6/10 - Ok

Lukshman

Pontos positivos: Limpeza e conforto do quarto
Review
No water pressure wen no power. Power restoration over 30min. No internet wen country writing exams.
Hospedou-se por 1 diária em jun. de 2019
Resposta de Temesgen em 14 de jun. de 2019
Thank you for taking the time to give us your feedback about your stay with us. We regret the internet was cut off by the government, even though it is beyond the Hotels control. The power cut off is also a national power shortage that we could not revert but taking a while till generator starts was as you said, was a problem and we do apologize for that. I would like to assure you that we will work harder to improve the limitations we have and maximize our Guests' satisfaction. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 - Boa

Alexander

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Very friendly and helpful staff, the hotel is a little dated but in a great location. The WiFi was of good strength.
Hospedou-se por 2 diárias em mai. de 2019
Resposta de Temesgen em 5 de jun. de 2019
Dear Mr. Gendis, Thank you for taking the time ti give us your feedback about your stay at Elilly! We will continue upgrading ourselves in terms of customer satisfaction and Guest experience. It's a delight to have learnt that our Guest's say is pleasant and satisfying and we assure you that your next stay would be more satisfying and excellent. Best Regards, Temesgen Dilnessa Director of Rooms Division

6/10 - Ok

MM

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza e comodidades
hotel was nice the room had very little light. bathroom was in poor condition. hotel needs renovation service in the restaurant was extremely slow. breakfast was good.
Hospedou-se por 1 diária em mai. de 2019
Resposta de Temesgen em 27 de mai. de 2019
Dear MM, Thank you for taking the time to give us your feedback about your stay. We will work hard to rectify the limitations we have as you mentioned, we will seriously consider the points you mentioned. We assure you that your next stay will be enjoyable and satisfying and we look forward to welcome you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 - Boa

Baris

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2019
Resposta de Temesgen em 24 de mai. de 2019
Dear Baris, Thank you for taking the time to give us your feedback about your stay. We will work harder to excel the strength we have and to curve the limitations we have. I assure you that your next stay will be as pleasant and enjoyable as you expect. We look forward to welcome you again at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

8/10 - Boa

N

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em mai. de 2019
Resposta de Temesgen em 20 de mai. de 2019
Dear N, Thank you for taking the time to give us your feedback about your stay with us. We will work hard to improve the limitations we have and provide an excellent Guest experience. We entrust that your next stay will give you maximum pleasure and excellent experience. We look forward to welcome you at Elilly International Hotel. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 - Excelente

Mr Stephen Bruce

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hidden gem
This hotel is a gem
Hospedou-se por 1 diária em abr. de 2019
Resposta de Temesgen em 12 de abr. de 2019
Dear Mr. Stephen, Thank you for taking the time to give us your feedback about your stay in our Hotel! It has a thrilling effect on us when guests are happy with their stay in our Hotel and it also help us work harder to better exceed our Guests' expectations. We look forward to welcome you again soon with much better improvements. Best Regards, Temesgen Dilnessa Director of Rooms Division

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hôtel assez froid.
Hospedou-se por 3 diárias em mar. de 2019
Resposta de Temesgen em 1 de abr. de 2019
Dear SIr/Madam, Thank you for taking the time to give us your feedback about your stay. We are very sorry that you are unhappy with your stay in our Hotel. Addis is a bit cold and in order for guests to use it, we have provided extra blanket which is kept in the wardrobe. We take guests comments seriously and thus we would be happy if there are anything else which makes your stay not comfortable. We look forward to welcome you at Elilly International Hotel and we assure you that your next stay will be excellent. Best Regards, Temesgen Dilnessa Director of Rooms Division

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Value and friendly environment
Really friendly environment.. genuinely friendly staff, nice swimming pool and sauna. Free breakfast. Overall a truely great hotel and good value..
Hospedou-se por 26 diárias em fev. de 2019
Resposta de Temesgen em 25 de mar. de 2019
Dear Sir/Madame, Thank you for your valuable review! it means a lot to the management and staffs. We will also strive for the maximum pleasure and satisfaction of our guests and we look forward to host you again soon. Best Regards, The Management Elilly International Hotel

10/10 - Excelente

serge, New York

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice facility. Very dedicated and professional staff
Hospedou-se por 1 diária em mar. de 2019
Resposta de Temesgen em 12 de mar. de 2019
Dear Mr. Serge, Thank you very much for your review, we are very happy to have you stayed in our Hotel. We wish to serve you again soon. Hospitality Regards, Temesgen Dilnessa Rooms Division Director

6/10 - Ok

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Nous avions réservé une chambre pour deux personnes nous avons eu une chambre pour un personne ; donc manquaient les serviettes, les chaussons et la chambre était petite. Manquaient également un essui main et une sortie de douche. Lorsque nous avons fait part de l'erreur le personnel a fait part de son incompréhension sans pour autant nous donner une autre chambre alors que nous leur montrions notre réservation imprimée que nous leur avons traduit. Expedia semble faire ses réservations en français langue non parlée dans l'hôtel.
Hospedou-se por 1 diária em fev. de 2019
Resposta de Temesgen em 26 de fev. de 2019
Cher Monsieur / Madame, Nous regrettons de ne pas avoir si bien répondu à vos attentes! Nous prendrons vos réactions au sérieux afin que cela ne se reproduise plus. Nous souhaitons vous accueillir à nouveau avec de grandes améliorations. Meilleures salutations, La gestion

10/10 - Excelente

dominique

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Enfin un bon hôtel en Ethiopie
enfin un hôtel ethiopien aux normes européennes, insonorisé, propre, .chambre de belles dimensions plutôt bien conçue avec des endroits pour ouvrir ses valises, un service efficace et attentionné, de l'eau chaude avec pression .Bon , les finitions ne sont pas au top et l’écoulement de la baignoire très lent , le Wifi pas très efficace dans les chambres mais passe très bien dans le lobby
Hospedou-se por 1 diária em jan. de 2019
Resposta de Temesgen em 5 de fev. de 2019
Chère Dominique, Merci de rester avec nous et pour vos commentaires! Nous nous efforcerons toujours de rendre le séjour de nos invités incroyable. Nous sommes impatients de vous accueillir à l'hôtel Elilly International. Meilleures salutations,

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Very nice hotel. We stayed there twice - the second time worked much better as the room was well prepared and everything worked.
Hospedou-se por 1 diária em nov. de 2018
Resposta de Tolani Kisi Revenue Manager em 5 de dez. de 2018
Thanks for taking the time to share your prestige opinion on Elilly International Hotel, Addis Ababa. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you next time

8/10 - Boa

Jagdeep, Sydney

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not all things work when you check-in and you need to send a fair bit of time getting them fixed - but they do fix them.
Hospedou-se por 3 diárias em nov.. de 2018
Resposta de Temesgen em 14 de jan. de 2019
Dear Jagdeep, Thank you for your reviews, we will work hard to exceed our customer's expectations. And we look forward to host you again at Elilly International Hotel. Best Regards, The Management

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice view
It is a nice hotel. I was in a corner room with floor to ceiling windows. Very nice
Hospedou-se por 1 diária em nov. de 2018
Resposta de Temesgen em 1 de fev. de 2019
Dear Mr. Robert, Thank you very much for your review! We will work hard to make our Guest's stay very pleasant. Best Regards, The Management

6/10 - Ok

masato

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 6 diárias em out. de 2018
Resposta de Temesgen em 1 de fev. de 2019
Dear Masato, Thank you for your feedback, we will work hard to address the limitations we have. Best Regards, The Management

6/10 - Ok

Viajante verificado

Elilly hotel in Addis Ababa
If your business is with the UN office in Addis Ababa, then the location of this hotel is excellent as it is practically just one block away from the gate of the UN office. The hotel itself looks old, even though it is supposed to be relatively new. But the vibe is not so good for me because I prefer a modern feel in hotels where I want to stay. I don't think this should be a five-star hotel; it is more like 3-star
Hospedou-se por 3 diárias em set. de 2018

10/10 - Excelente

Tom, Los Angeles

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel in the same general area as the Sheraton and Hilton at half the cost. They also have a great deal if you have (like most do) a midnight flight out of half price to stay until 9 pm. Good breakfast, very nice, efficient, friendly staff. Great pool and sauna.
Hospedou-se por 5 diárias em set. de 2018
Resposta de Tolani Kisi Revenue Manager em 5 de out. de 2018
Thanks for taking the time to share your prestige opinion on Elilly International Hotel, Addis Ababa. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We look forward to welcome you back again to our hotel and we aim to make your stay more enjoyable than the last.

6/10 - Ok

Kjetil

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
OK hotel
The hotel holds a vey good general standard and the pricing is fair. However the single rooms are tiny! No desk in the room I was first allocated. I complanined and asked to change room so I could get a desk to work on, but was told that I needed to upgrade the room and pay extra. After quarreling I was moved to a room which was 0,5 sq m bigger with a tiny desk and a stool. The service at the hotel does not reflect 5 star status. Breakfast was barely adequate. Food in restaurants rather expensive in relat5ion to the quality. But if Hilton and Radisson is full and you need to stay in Kasainches area, this is the best alternative.
Hospedou-se por 3 diárias em set. de 2018
Resposta de Tolani Kisi Revenue Manager em 5 de out. de 2018
Dear Sirs, We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Please be informed that all the points you mentioned are being communicated to the respective departments and we are working improve in our dessert selection and internet consistency to avoid such things from happening again.

6/10 - Ok

Aster

Hospedou-se por 3 diárias em ago. de 2018

6/10 - Ok

Julia

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Elilly is a 5 star????!!!!!😔
Service was very good.Bathroom was too cramped for me to effectively take a shower😩To be honest not up to its 5 star status
Hospedou-se por 3 diárias em ago. de 2018