Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 332 de 1001 avaliações" "
10 - Excelente
332
Nota 8 - Boa. 422 de 1001 avaliações" "
8 - Boa
422
Nota 6 - Ok. 144 de 1001 avaliações" "
6 - Ok
144
Nota 4 - Insatisfatória. 72 de 1001 avaliações" "
4 - Insatisfatória
72
Nota 2 - Terrível. 31 de 1001 avaliações" "
2 - Terrível
31
8,4/10
Limpeza
8,4/10
Serviço e funcionários
8,4/10
Comodidades
7,6/10
Condições e instalações da propriedade
8,4/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Fátima
23 de jul. de 2019
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fátima
Hospedou-se por 1 diária em jul. de 2019
Resposta de Kristyna em 24 de jul. de 2019
Dear Fatima,
Many thanks for sharing your thoughts with us.
We are delighted to know you had a fab stay in Copthorne Aberdeen and will be looking forward to welcoming you back on another occasion.
Kind regards
8/10 - Boa
Alexandre
24 de jun. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Otimima pedida em Aberdeen.
Muito boa. Atendimento muito cortez e prestativo. Muito bom café da manhã.
Boa localização, a 5’ de caminhada da Union Street e 12 da estação de trens. Quarto confortável, bom wifi e televisão.
Alexandre
Hospedou-se por 4 diárias em jun. de 2018
Resposta de Reception em 23 de jul. de 2018
Thank you for your feedback
10/10 - Excelente
Robert
12 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was clean and had everything that we needed and we would return to the hotel. The staff were very friendly.
Robert
Hospedou-se por 1 diária em mai. de 2024
Resposta de Jamie em 14 de mai. de 2024
Dear Robert,Thank you for your positive review! We're pleased to hear that you found your room clean and well-equipped with everything you needed. It's wonderful to know that our friendly staff contributed to your enjoyable stay.We look forward to welcoming you back to our hotel in the future.Best Regards,Jamie
10/10 - Excelente
Mairi
10 de abr. de 2024
Mairi
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jamie em 3 de mai. de 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
8/10 - Boa
Ekene
Viagem em grupo
13 de mar. de 2024
I like the staff
Ekene
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jamie em 18 de mar. de 2024
Dear Ekene,Thank you for your review! We're delighted to hear that you appreciated our staff.At our hotel, we prioritize providing excellent service to our guests, and it's wonderful to know that our staff left a positive impression on you. If there's anything else we can do to make your stay even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back soon!Best regards,Jamie
10/10 - Excelente
Karen
Viagem com a família
10 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really central to what I needed.
All staff were really helpful and the room was very clean and comfortable.
Karen
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jamie em 18 de mar. de 2024
Dear Karen,Thank you for taking the time to share your feedback with us. We're thrilled to hear that our central location met your needs perfectly and that you found our staff to be helpful throughout your stay.It's wonderful to know that you enjoyed the cleanliness and comfort of your room. Providing a comfortable and clean environment for our guests is always our top priority.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Jamie
10/10 - Excelente
Alexander
1 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Alexander
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jamie em 4 de mar. de 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
8/10 - Boa
Heather
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Heather
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jamie em 4 de mar. de 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
10/10 - Excelente
Derek
26 de fev. de 2024
Pontos positivos: Comodidades
Centrally located with a selection of Aberdeen's best restaurants nearby. Staff could not have been more welcoming and friendlier. Full marks to an excellent team.
Derek
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jamie em 4 de mar. de 2024
Dear Derek,Thank you for your fantastic review! We're delighted to hear that you found our hotel centrally located and enjoyed the nearby dining options. It's also wonderful to know that our staff made such a positive impression on you with their warm welcome and friendliness. I'll be sure to pass along your compliments to the team!We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future.Best regards,Jamie
10/10 - Excelente
RONNIE
19 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
RONNIE
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jamie em 23 de fev. de 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
8/10 - Boa
Tracey
Viagem em grupo
18 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Had a lovely stay at the Copthorne hotel in Aberdeen. Only one criticism is that there was no hot water in morning for shower or bath.
Tracey
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jamie em 23 de fev. de 2024
Dear Tracey,Thank you for choosing to stay at the Copthorne hotel in Aberdeen, and for taking the time to share your feedback with us.We're glad to hear that you had a lovely stay overall. However, we apologize for the inconvenience caused by the lack of hot water in the morning for your shower or bath. Please rest assured that we will investigate this matter and take the necessary steps to ensure it doesn't happen again in the future.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even more enjoyable experience.Best regards,Jamie
10/10 - Excelente
Alexander
Viagem com a família
11 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Alexander
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jamie em 16 de fev. de 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
10/10 - Excelente
Martin
Viagem com a família
11 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recommend this hotel
Really nice hotel would 100% recommend. Staff are really friendly and very helpful make you very welcome. Will definitely be back again
Martin
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jamie em 16 de fev. de 2024
Dear Martin,Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us.It's fantastic to know that you found our hotel to be really nice and that you would wholeheartedly recommend it. We're delighted that our staff members were able to make you feel welcome and that you found them to be friendly and helpful.We can't wait to welcome you back again on your next visit! If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regardsJamie
10/10 - Excelente
David
Viagem em grupo
5 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A smart hotel with good restaurant and friendly attentive staff. Had a great two night stay abd would heartily recommend.
David
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jamie em 16 de fev. de 2024
Dear David,Thank you for your review! We're delighted to hear that you had a great two-night stay with us and that you enjoyed our smart hotel, good restaurant, and friendly, attentive staff.Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Best regardsJamie
6/10 - Ok
James
Viagem de negócios
5 de fev. de 2024
James
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamie em 16 de fev. de 2024
Dear Guest, Thank you for your valued feedback. Best Regards, Jamie
10/10 - Excelente
Gail
4 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent Hotel professional staff, desk staffed 24/7... Room was spacious and bed comfortable
Also, the Hotel has beautiful contemporary Art by real artists
Gail
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jamie em 16 de fev. de 2024
Dear Gail,Thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel. It's wonderful to know that our professional staff, spacious rooms, comfortable beds, and beautiful contemporary art added to your enjoyment.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon for another fantastic stay.Best regardsJamie
10/10 - Excelente
Viajante verificado
3 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Stay
Friendly staff. Room was lovely - very clean. Breakfast was very good. There was no lariat the hotel but there is a big car park just beside it that was very convenient to use. Will definitely stay here again when visiting Aberdeen.
Viajante verificado
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jamie em 16 de fev. de 2024
Dear Traveler,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an enjoyable stay at our hotel.It's wonderful to know that you found our staff to be friendly, your room lovely and clean, and that you enjoyed the breakfast. We're also glad to hear that you found the nearby car park convenient for your needs.We truly appreciate your recommendation and are delighted to hear that you plan to stay with us again on your next visit to Aberdeen. Please don't hesitate to reach out if you need any assistance or have any special requests for your future stays. We look forward to welcoming you back!Best regards,Jamie
10/10 - Excelente
Natalie
28 de jan. de 2024
Natalie
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamie em 18 de mar. de 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
8/10 - Boa
George
15 de jan. de 2024
George
Hospedou-se por 1 diária em jan. de 2024
8/10 - Boa
Srikanth
12 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The coffe vending machine does not have a steamer which is disappointing
Srikanth
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamie em 16 de jan. de 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments.We apologize for any disappointment you experienced with the coffee vending machine not having a steamer. Your feedback is important to us, and we will take it into consideration as we work to enhance our offerings and improve our services.If you have any specific preferences or requirements for your coffee or beverages during your stay, please don't hesitate to let our staff know, and we will do our best to accommodate your needs.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Warm regards,Jamie
10/10 - Excelente
Kira
4 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Kira
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Jamie em 16 de jan. de 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
10/10 - Excelente
heather
Viagem a dois
4 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
heather
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamie em 16 de jan. de 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
8/10 - Boa
katrina
3 de jan. de 2024
katrina
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jamie em 16 de jan. de 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
8/10 - Boa
Nairn
1 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantastic hotel for the price. Staff very friendly and it was done to a very nice standard. Only issue was lack of hot water for the shower/bath.
Nairn
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 16 de jan. de 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments.We're delighted to hear that you found our hotel to be fantastic for the price and that our staff were very friendly. We apologize for the inconvenience you experienced with the lack of hot water for the shower/bath. Your feedback is valuable, and we will address this issue to ensure a more comfortable stay for our guests in the future.We look forward to the opportunity to welcome you back. If you have any specific preferences or requests for your next visit, please feel free to let us know. We are here to ensure you have a comfortable and enjoyable stay.Warm regards
10/10 - Excelente
Karen
Viagem com a família
1 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The welcome received from the receptionist was lovely. No card swiping for deposits or trying to get you booked in for dinner. The hotel hss a lovely warm, relaxed feel - despite being really large - and our room was lovely. Bar are really comfortable with friendly and efficient staff.
Karen
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 16 de jan. de 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We appreciate your feedback.We're delighted to hear that you had a lovely welcome from our receptionist and that you enjoyed the warm and relaxed atmosphere of our hotel. It's great to know that your room met your expectations, and you found our bar area comfortable with friendly and efficient staff.We look forward to welcoming you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know. We are here to ensure you have a comfortable and enjoyable stay.Warm regardsJamie
10/10 - Excelente
Adam
Viagem em grupo
17 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff at reception was extremely helpful and friendly. Hotel room was spacious, clean, and comfortable. Short walk from the downtown area with lots of food to choose from.
Adam
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 20 de dez. de 2023
Dear Adam,Thank you for taking the time to share your feedback with us. We greatly appreciate your positive comments about your experience at our hotel.It's wonderful to hear that you found our reception staff to be extremely helpful and friendly. We pride ourselves on providing excellent service, and it's always rewarding to receive such positive feedback.We're delighted that you enjoyed your spacious, clean, and comfortable room. Providing a comfortable and clean environment is important to us, and we're glad to know that you had a satisfying stay.Our central location is indeed convenient for exploring the downtown area and enjoying a variety of dining options.We hope to have the pleasure of welcoming you back in the future, and if you have any specific preferences or requests for your next visit, please feel free to let us know. We are here to ensure you have a wonderful stay.Warm regardsJamie
2/10 - Terrível
Graeme
15 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Graeme
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 20 de dez. de 2023
Dear Guest, Thank you for your valued feedback. Best Regards, Jamie
6/10 - Ok
Viajante verificado
14 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
December Stay
My room could have done with some modernisation and soundproofing but it was clean and tidy. The bar area is nice but the staff were under an immense amount of pressure serving a big group - they could have done with more help. Reception and housekeep staff were absolutely fantastic
Viajante verificado
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jamie em 15 de dez. de 2023
Dear Traveler,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments and insights into your experience.We're pleased to hear that you found your room clean and tidy. However, we apologize for any inconvenience caused by the lack of modernization and soundproofing. Your feedback is important, and we will take it into consideration as we work on future improvements.We also appreciate your comments about the bar area and the challenges the staff faced with a large group. We will review our staffing arrangements to ensure a more efficient service in such situations.It's great to know that you had a positive experience with our reception and housekeeping staff. We will share your kind words with them.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an even more comfortable and enjoyable stay.Warm regardsJamie
4/10 - Insatisfatória
GORDON BURNETT
11 de dez. de 2023
Standard Room Requires Upgrade.
Standard Room, Bathroom had some broken tiles which should be replaced. Bed Headboard should be replaced as . well past its sell by date.
GORDON BURNETT
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 12 de dez. de 2023
Dear Gordon Burnett,Thank you for taking the time to provide feedback on your recent stay in one of our Standard Rooms. We appreciate your valuable comments.We apologize for the broken tiles in the bathroom and any inconvenience they may have caused. We will address this issue promptly to ensure that our rooms are in excellent condition for our guests.Regarding the bed headboard, we want to inform you that we are currently in the process of renovating our rooms, and new headboards and bedside tables are scheduled to be installed in the new year. This update will significantly enhance the overall comfort and aesthetics of our rooms.Your feedback is essential in helping us identify areas for improvement, and we appreciate your understanding. We hope that you might consider staying with us again once these improvements are in place to experience a more comfortable and enjoyable stay.Warm regardsJamie
10/10 - Excelente
Jacqueline
Viagem em grupo
11 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fab hotel
Great central hotel, very comfortable. Christmas parties on both nights but didn’t disturb us. Easy walking distance for shopping, drinks out etc.
Jacqueline
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jamie em 12 de dez. de 2023
Dear Jacqueline,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great experience during your stay at our central hotel.It's wonderful to know that you found the accommodations very comfortable and that the Christmas parties did not disturb your stay. Providing a peaceful environment for our guests is important, and we're pleased that you had a peaceful experience.We appreciate your comments about our convenient location, which allows for easy access to shopping, dining, and entertainment options.We look forward to welcoming you back in the future, and if you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We are here to ensure you have a wonderful stay.Warm regardsJamie
8/10 - Boa
Martin, Peterhead
Viagem a dois
11 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our room was perfect for our one night stay over in Aberdeen. Breakfast was also good. There's always room for improvment in anything so a 9/10 for this stay.....
Martin
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 12 de dez. de 2023
Dear Martin,Thank you for sharing your feedback with us regarding your one-night stay in Aberdeen. We are delighted to hear that your room was perfect for your needs, and you enjoyed the breakfast.We appreciate your kind rating of 9/10, and your comment highlights that there's always room for improvement in any aspect of our service. We take your feedback to heart and will continue striving to enhance our offerings to make your next stay even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll be happy to assist.Warm regardsJamie
10/10 - Excelente
Carolann Kennedy
Viagem em grupo
3 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Christmas Party
Stayed over for works Christmas party! Great room, breakfast lovely. All staff friendly and welcoming
Carolann Kennedy
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jamie em 20 de dez. de 2023
Dear Carolann,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
10/10 - Excelente
Kudzai
Viagem a dois
29 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Kudzai
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jamie em 30 de nov. de 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie
8/10 - Boa
Kirstie
Viagem a dois
24 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Have stayed here many times and always enjoy it.
Comfortable rooms and lovely breakfast
Kirstie
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jamie em 28 de nov. de 2023
Dear Kirstie,Thank you for being a loyal guest and for taking the time to share your positive feedback with us. We are thrilled to hear that you have stayed with us many times and have consistently enjoyed your experience.We're glad to know that you find our rooms comfortable and appreciate our breakfast offerings. Providing a comfortable and enjoyable stay is always our goal, and it's wonderful to hear that we have met your expectations.We look forward to welcoming you back on your future visits, and if there's anything specific you'd like to see or any preferences you have, please don't hesitate to let us know.Warm regards,Jamie
10/10 - Excelente
Margaret
Viagem em grupo
22 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay was very good would defo stay there again
Margaret
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jamie em 28 de nov. de 2023
Dear Margaret,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was very good and that you would consider staying with us again. Your positive comments mean a lot to us, and we look forward to the opportunity to welcome you back in the future.If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll do our best to accommodate them.Warm regards,Jamie
10/10 - Excelente
Kirsten
Viagem com a família
19 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay, lovely big room with comfy beds and good service.
Kirsten
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jamie em 28 de nov. de 2023
Dear Kirsten,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay and enjoyed your spacious room with comfortable beds.Providing excellent service is a top priority for us, and we're pleased to know that you were satisfied with the level of service you received during your stay.If you ever find yourself in the area again, we would be honoured to welcome you back to our hotel. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them.Warm regards,Jamie
8/10 - Boa
Charles
15 de nov. de 2023
Pontos positivos: Comodidades e condições e instalações da propriedade
I like the property, as well as the service, and enjoyed my stay.
What needs to be fixed, is hotel to make it possible for guests to be able to receive their incoming calls in the rooms. Thnx. Regards, CS.
Charles
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Jamie em 28 de nov. de 2023
Dear Charles,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and found our property and service to your liking.We apologise for any inconvenience you experienced with receiving incoming calls in your room. Your feedback is important to us, and we will certainly look into this issue to ensure that our guests have a seamless communication experience during their stay.If you have any additional suggestions or concerns, please don't hesitate to share them with us. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Warm regards,Jamie
10/10 - Excelente
Louise
12 de nov. de 2023
Louise
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jamie em 20 de dez. de 2023
Dear LouiseWe are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie
6/10 - Ok
Gemma
Viagem de negócios
10 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
No for nightshift workers.
My room was very close to the lift. It was extremely noisy, and rooms seem to be very noisy. A Greek guy was in the corridor speaking to someone at 7:30 in the morning. Was hoping for a lay in(which I said at check in), before night shift.
Hotel would be great, staff friendly, if you aren’t on nightshift.
Gemma
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Jamie em 13 de nov. de 2023
Dear Gemma,Thank you for taking the time to provide us with your feedback following your recent stay. We sincerely apologise for any inconvenience you experienced due to noise disturbances during your stay, especially as you mentioned your need for a peaceful rest due to your night shift schedule.We understand that a noisy room can be disruptive and frustrating. We apologize for any inconvenience caused by the proximity of your room to the lift and the disturbances in the corridor. Please know that we take such matters seriously, and we will look into ways to address noise issues to ensure a more peaceful experience for our guests.We are pleased to hear that you found our staff to be friendly, and we appreciate your positive comments in that regard. Your feedback is valuable to us, and we will do our best to make necessary improvements to ensure that all our guests, including those on night shift, can enjoy a comfortable and restful stay.If you decide to stay with us again in the future, please feel free to request a room in a quieter location, and we will do our best to accommodate your preferences.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better on your next visit.Warm regards,Jamie
10/10 - Excelente
Ronald
5 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel 🏨
Ronald
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jamie em 8 de nov. de 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie
10/10 - Excelente
Signe Grude
31 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Weekend
5 min walk to cafés and restaurants and Union Street . Nice big room. Good breakfast. Safe and fridge in room.
Signe Grude
Hospedou-se por 3 diárias em out. de 2023
Resposta de Jamie em 6 de nov. de 2023
Dear Signe Grude,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us.We take pride in our hotel's convenient location, and we're delighted that you found it to be just a 5-minute walk away from cafés, restaurants, and Union Street. Our team strives to offer our guests a comfortable and enjoyable stay, and it's wonderful to know that you found your room spacious and well-equipped with amenities like a safe and fridge.We're especially pleased that you enjoyed our breakfast offerings. We believe that a good breakfast is the perfect way to start the day, and your satisfaction with it means a lot to us.Thank you once again for choosing our hotel for your stay in the area. We hope to have the pleasure of welcoming you back in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. Your feedback is invaluable to us as we continue to strive for excellence.Warm regards,Jamie
4/10 - Insatisfatória
Sarah
Viagem de negócios
27 de out. de 2023
Disappointed
Quiet location and convenient. But no hot water. The switch on one of the bedside lights was not working. There was no shower gel in the bathroom.
Sarah
Hospedou-se por 1 diária em out. de 2023
Resposta de Jamie em 30 de out. de 2023
Dear Sarah,Thank you for taking the time to share your feedback with us. I'm glad to hear that you found our location to be both quiet and convenient.However, I deeply apologise for the inconveniences you experienced during your stay. The issues you mentioned regarding hot water, the bedside light, and the absence of shower gel are certainly not up to our usual standards. I appreciate you bringing them to our attention, and I assure you that they will be addressed promptly.Our guests' comfort and satisfaction are our top priorities, and I regret that we fell short in some areas during your visit. Please consider giving us another opportunity to serve you better in the future. If you decide to stay with us again, do reach out to me directly, and I will ensure that every aspect of your stay exceeds expectations.Warm regards,Jamie
8/10 - Boa
Viajante verificado
26 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 4 diárias em out. de 2023
Resposta de Jamie em 27 de out. de 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone,Kind RegardsJamie
10/10 - Excelente
Gordon
22 de out. de 2023
Gordon
Hospedou-se por 1 diária em out. de 2023
Resposta de Jamie em 25 de out. de 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie
10/10 - Excelente
Ann
24 de set. de 2023
Ann
Hospedou-se por 1 diária em set. de 2023
Resposta de Jamie em 25 de set. de 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie
8/10 - Boa
Karen
18 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Karen
Hospedou-se por 1 diária em set. de 2023
Resposta de Jamie em 25 de set. de 2023
Dear Guest, Thank you for your valued feedback. Best Regards, Jamie
10/10 - Excelente
Jake
16 de set. de 2023
Jake
Hospedou-se por 1 diária em set. de 2023
Resposta de Jamie em 25 de set. de 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie
8/10 - Boa
Amelia
1 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel, great service. Only complaint was noise of other guests.
Amelia
Hospedou-se por 1 diária em ago. de 2023
Resposta de Jamie em 4 de set. de 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind RegardsJamie
8/10 - Boa
Malcolm
26 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Car parking really nearby is fantastic.
Room large and spacious, bathroom a bit dated and pillows are uncomfortable (caused a neck headache).
Breakfast adequate, food average, orange juice heavily diluted.
However, great price overall for the accommodation.
Malcolm
Hospedou-se por 1 diária em ago. de 2023
Resposta de Jamie em 28 de ago. de 2023
Dear Malcolm,I wanted to extend my gratitude for your detailed feedback. Your comments are appreciated, and I'm pleased to learn about your experience during your recent stay at our establishment.I'm glad that you found the nearby car parking to be a fantastic convenience. Providing easy access and convenience for our guests is important to us, and I'm pleased that this aspect of your stay was positive.I'm also delighted that you found your room to be large and spacious. Ensuring our guests have ample space to relax and unwind is a priority, and I'm pleased that we met your expectations in this aspect.I apologize for any inconvenience you experienced due to the dated appearance of the bathroom and the discomfort caused by the pillows. Your feedback is important, and we'll certainly consider your input as we assess ways to enhance our room amenities for our guests' comfort.Thank you for sharing your thoughts about breakfast and the food quality. Your feedback is valuable as it helps us continuously improve the dining experience we offer to our guests.I'm pleased to hear that you found our overall price to be great value for the accommodation. Offering competitive pricing and exceptional value is something we aim for, and I'm glad that we met your expectations in this regard.If your future travels bring you back to our area, we would be honored to welcome you again and provide you with an improved experience. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable. Your patronage is valued, and we hope to have the pleasure of serving you again.Warm regards,Jamie
10/10 - Excelente
mrs j n
13 de ago. de 2023
mrs j n
Hospedou-se por 1 diária em ago. de 2023
Resposta de Jamie em 28 de ago. de 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie