Lua de Mel em Zona Sul

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.