Férias com tudo incluído em Cibao Ocidental

O quarto estava limpo, mas tivemos algumas dificuldades para conseguir limpeza e arrumação em alguns dias, entendo que estava lotado, mas seria ter um ajuste de funcionários. Estávamos sem toalhas, pedimos mais de 6 vezes e nos pediam para aguardar, isso levou quase 4 horas (tínhamos horário marcado no restaurante do hotel… chegamos da praia 15h e só conseguimos toalhas 19h) isso foi só um exemplo da situação. A comida do restaurante mexicano é boa, do Steak house tambem, mas do Mediterrâneo não teve como comer, inclusive aconteceu o mesmo com as pessoas das outras mesas. Os show noturnos precisam de uma organização, muitas coisas bacanas podem ser feitas com a equipe mas durante as 6 noites que ficamos foi muito fraco e bem perdidos. O buffet tem muita quantidade, qualidade regular, os garçons só atendem com as bebidas quem dá gorjeta, quem não dá fica pedindo, chamando e foram ignorados. A alimentação no fim de semana melhorou significativamente, mais opções e condições melhores. Enfim, dá pra ficar, e um bom gerenciamento ia melhorar significativamente o hotel. Claro que no horário de pico faltou água todos os dias e a água quente só aparece depois deixar pelo menos 20 minutos ligado (o que leva ao desperdício de água, então não dá…) o banheiro alaga pq não tem porta no box… mas seca rapidamente. Ar condicionado funciona bem.

Quarto amplo e limpo. Banheiro amplo e limpo também, mas com chuveiro com pouca pressão.

Our experience at the resort was excellent. We were very well received and accompanied by ambassador Eddyl, who managed to attend to our group masterfully. The facilities are impeccable; everything is well-maintained, modern, and impeccably clean. The island's natural beauty boasts breathtaking landscapes. The rooms are spacious, comfortable, and have high-quality linens. The gym has excellent equipment and professional supervision from Julio. The pools are beautiful, and the beach area is very comfortable. The service there was also excellent; Julio, always cheerful and available, Edward, discreet and competent, and Glen, who truly went out of his way to assist us in EVERYTHING. The cuisine is varied and delicious, with a highlight being the seafood. Yazmin, the Food & Drink manager, made perfect adaptations to our style of enjoying the beach with snacks and drinks. An exceptional professional. Thank you! In the restaurants, the service from Alan, Luiz, Miguelina, and Esmilsi was impeccable, with special mention to Miguel, always smiling and present everywhere. The hotel's surroundings are beautiful, as is the beach, but what truly made the stay special was the attention from the entire team, including Emanuelle, with her contagious smile. Even those not mentioned showed genuine willingness to provide a great experience. As an area for improvement, the all-inclusive system could be refined; outside of the defined hours, drinks and meals were slow to arrive or unavailable.

Our experience at the resort was excellent. We were very well received and accompanied by ambassador Eddyl, who managed to attend to our group masterfully. The facilities are impeccable; everything is well-maintained, modern, and impeccably clean. The island's natural beauty boasts breathtaking landscapes. The rooms are spacious, comfortable, and have high-quality linens. The gym has excellent equipment and professional supervision from Julio. The pools are beautiful, and the beach area is very comfortable. The service there was also excellent; Julio, always cheerful and available, Edward, discreet and competent, and Glen, who truly went out of his way to assist us in EVERYTHING. The cuisine is varied and delicious, with a highlight being the seafood. Yazmin, the Food & Drink manager, made perfect adaptations to our style of enjoying the beach with snacks and drinks. An exceptional professional. Thank you! In the restaurants, the service from Alan, Luiz, Miguelina, and Esmilsi was impeccable, with special mention to Miguel, always smiling and present everywhere. The hotel's surroundings are beautiful, as is the beach, but what truly made the stay special was the attention from the entire team, including Emanuelle, with her contagious smile. Even those not mentioned showed genuine willingness to provide a great experience. As an area for improvement, the all-inclusive system could be refined; outside of the defined hours, drinks and meals were slow to arrive or unavailable.

Quarto amplo e limpo. Banheiro amplo e limpo também, mas com chuveiro com pouca pressão.