Férias de golfe em Rio de Janeiro

Localização é tudo!

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Quarto impecável. Café da manhã tumultuado.

Nossa estadia no hotel foi incrível, super bem atendidos, e recebidos. Quarto é muito bom, tem uma vista maravilhosa, e qualidade.

Hotel em alguns aspectos necessitando de manutenção, especialmente nos quartos, com paredes mofadas.

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Quarto impecável. Café da manhã tumultuado.

Conforto, localizacao, serviço dê quarto exelentea.

Nossa estadia no hotel foi incrível, super bem atendidos, e recebidos. Quarto é muito bom, tem uma vista maravilhosa, e qualidade.

Localização é tudo!

Hotel antigo, bom atendimento. Fizemos uma reserva no quarto luxo . Nos acomodaram em um andar baixo e visivelmente em um quarto sem renovação. O ar-condicionado estava com problema, os móveis bastante antigos e sem manutenção. Reclamamos e nos trocaram de habitação. O hotel precisa passar por uma atualização para ser um 4 estrelas.

Conforto, localizacao, serviço dê quarto exelentea.

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Nossa estadia no hotel foi incrível, super bem atendidos, e recebidos. Quarto é muito bom, tem uma vista maravilhosa, e qualidade.