The front desk was excellent. Restaurant service was poor, there were two employees working on the morning that we were there. The younger one with short, black hair does not belong in customer service. She would not look you in the eye. Our friend who joined us later randomly commented about this as well. It was difficult to get her attention for a coffee. We would have happily helped ourselves if that was an option.
Our room did not have a refrigerator as it should have and was advertised. We arrived back late from the Lindt Chocolate factory tour ready to place our purchases in the fridge only to find that the allocated space was empty. We reported this the following morning and was told that they are removed and only provided upon check in. Apparently one was ordered to be delivered and that did not happen. I commented on this very strange process and was told that they cannot afford to have 80 fridges running, if not required, given the cost of living, so they literally wheel them away after every stay. I have great difficulty accepting this explanation. I am unsure about the state of my chocolates but can only hope that they are intact as I continue on the rest of my travels. This concern was raised at the front desk and I was disappointed that a discount was not offered as the service that I paid for was not provided.
It should be noted that this was the fourth place that I stayed at in Switzerland and did not experience this issue anywhere else.