4/10 - Insatisfatória
Jeanne, Ponte Vedra
Viagem com a família
7 de set. de 2025
Pontos negativos: Limpeza, serviço e funcionários e comodidades
We were not allowed to park our car in the open spaces at the lighted front door area. We had to drive around to the back, swipe our card, prop open the door, so we could use the cart for our bags.
This was an in-process remodel, but could have been kept cleaner. Thank goodness we were on the first floor because there were no elevators. Every time we walked to our room, we passed the laundry, a huge room with stacks and stacks of dirty linens, and machines being run. I had to climb the steps to the second floor to get ice, which was at the very end and the farthest from the steps.
We spent two nights. Our room was not touched between nights, even though the maids were right outside our room when we left for the day. We were told we would’ve had to ask for service, but all hotels empty your trash and give you clean towels if you put them on the floor. There was no coffee refills or new plastic cups or anything. We had one bath towel for two people. When I went to the front desk to ask for service, there was a sign telling us to ring the bell or call a phone number for help. So I rang the bell, and the front desk person was sitting, hidden, in the dark breakfast area with her boyfriend. As we were leaving, I noticed the front hotel windows were so dirty you couldn’t see through them. The breakfast was mediocre at best. Being a Wyndham property, I expected more.
Jeanne
Hospedou-se por 2 diárias em ago. de 2025