10/10 - Excelente
Aline M.
24 de fev. de 2022
Pontos positivos: Limpeza
Everything was great until the power went out
The property is wonderful and everything was great until the power went out. We were on out last day of stay, in the middle of cooking breakfast and the power went out. We looked outside and saw a bunch of trucks doing work. I asked one of the workers if that was planned work or repairs and they said it was planned. Nothing was posted and we got no warning, so that derailed our entire day as we couldn't finish cooking our food or making our coffee, I was going to attend a work meeting before heading out for the day but had no WIFI. I sent an email to the Redwoods office asking for a refund for part of that day but did not hear from anybody. It is unfortunate because we were all happy with our stay, and if they had just posted notice of the power outage we could have gotten up earlier and done all we needed. Also the water went out when the power went out so we couldn't use the sinks or toilets. They had buckets with water next to the toilet at least, which means perhaps this happens frequently. Not sure. But advanced notice could have saved us from an unfortunate situation.
Aline M.
Hospedou-se por 3 diárias em fev. de 2022