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Avaliações de (9S) Pine Cabin at The Redwoods In Yosemite

(9S) Pine Cabin at The Redwoods In Yosemite
Yosemite National Park, CA

Avaliações

6,6
Nota 10 - Excelente. 2 de 7 avaliações" "
Nota 8 - Boa. 2 de 7 avaliações" "
Nota 6 - Ok. 1 de 7 avaliações" "
Nota 4 - Insatisfatória. 0 de 7 avaliações" "
Nota 2 - Terrível. 2 de 7 avaliações" "

8,0/10

Limpeza

Avaliações

10/10 - Excelente

Aline M.

Pontos positivos: Limpeza
Everything was great until the power went out
The property is wonderful and everything was great until the power went out. We were on out last day of stay, in the middle of cooking breakfast and the power went out. We looked outside and saw a bunch of trucks doing work. I asked one of the workers if that was planned work or repairs and they said it was planned. Nothing was posted and we got no warning, so that derailed our entire day as we couldn't finish cooking our food or making our coffee, I was going to attend a work meeting before heading out for the day but had no WIFI. I sent an email to the Redwoods office asking for a refund for part of that day but did not hear from anybody. It is unfortunate because we were all happy with our stay, and if they had just posted notice of the power outage we could have gotten up earlier and done all we needed. Also the water went out when the power went out so we couldn't use the sinks or toilets. They had buckets with water next to the toilet at least, which means perhaps this happens frequently. Not sure. But advanced notice could have saved us from an unfortunate situation.
Hospedou-se por 3 diárias em fev. de 2022
Resposta de VrboOwner em 1 de mar. de 2022
Dear Aline, We are so sorry about the miscommunication! We understand that a prior notification would have been extremally helpful to facilitate you to make prior arrangements, we apologize. Special Projects Administrator, Dulce Will be in touch with you to rectify this situation.

2/10 - Terrível

sonali a.

Find another place !
First, the vrbo app showed 3 bedrooms but there were only 2 in the cabin. Second, there were no arrival instructions communicated, I called the owner 5 times and left messages, nothing ! We arrived and drove around in the wilderness in the dark for 2 hours, knocked on stranger doors to figure out what to do. The cabin is a dump, the carpets are soaking in dirt and who knows what else. The pillow covers, blankets all are dusty and stink, and the couch is the same. No shampoo or conditioner, no sugar, or any condiments in the kitchen. This is the worst vrbo experience ever ! I tried calling vrbo, no response. Talked to the property team and they said a manager will call, no response. For the high nightly rate, the experience was painful and unacceptable.
Hospedou-se por 4 diárias em mai. de 2019